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Service Innovation Group Jobs in Chicago, IL (NOW HIRING)

Serve as a liaison between attorneys and Information Services teams, translating legal and business ... Promote engagement through presentations at practice group meetings, participation in Firm events ...

Lifestyles Lead

Geneva, IL · On-site

$18.87 - $25.96/hr

... well as group structures. * Motivate residents to participate in daily planned activities ... Driven by a commitment to exceptional service, innovation, and meaningful connections, our team ...

Lifestyles Lead

Geneva, IL · On-site

$18.87 - $25.96/hr

... well as group structures. * Motivate residents to participate in daily planned activities ... Driven by a commitment to exceptional service, innovation, and meaningful connections, our team ...

Lifestyles Lead

Geneva, IL · On-site

$18.87 - $25.96/hr

... well as group structures. * Motivate residents to participate in daily planned activities ... Driven by a commitment to exceptional service, innovation, and meaningful connections, our team ...

... services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us ... The Innovation, Insights & Transformation (IIT) group partners closely with the AbbVie executive ...

Senior Practice Innovation Advisor

Chicago, IL · On-site

$140K - $141K/yr

... group workflows. This role requires a deep understanding of legal practice needs and the ability to ... Proven leadership capability Customer service-oriented approach with a focus on user experience and ...

Showing results 41-60

Service Innovation Group information

What is the difference between Service Innovation Group vs Customer Experience Specialist?

AspectService Innovation GroupCustomer Experience Specialist
CredentialsTypically requires a degree in business, marketing, or related fieldsOften requires customer service or marketing certifications
Work EnvironmentCorporate offices, innovation labs, client sitesRetail, call centers, corporate offices
Industry UsageUsed across various industries focusing on service design and innovationPrimarily in retail, hospitality, and service sectors

Service Innovation Group focuses on developing new service strategies and improving customer experiences through innovation initiatives. Customer Experience Specialists handle direct customer interactions, ensuring satisfaction and resolving issues. While both roles aim to enhance customer relations, Service Innovation Group works on strategic improvements, whereas Customer Experience Specialists focus on day-to-day customer interactions.

Infographic showing various Service Innovation Group job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 3% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Senior Manager of Legal Innovation

Chicago, IL • Hybrid

Latham & Watkins LLP
Legal Services • 1 - 5K employees

Full-time

Medical, Life, Retirement, PTO

Re-posted 15 days ago


Latham & Watkins rating

8.5

Company rating: 8.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

14th of 35 rated law firms


Job description

About Latham & Watkins

Latham & Watkins is one of the world's leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you belong.

About the Role

The Senior Manager of Legal Innovation is an integral part of Latham's Technology & Information Services team. This role will be responsible for leading the firm's strategy for helping litigation attorneys identify, evaluate, and adopt AI and technology solutions that improve legal workflows, enhance client service, and deliver strategic value to the firm, while developing and leading a team of innovation attorneys who advise litigation attorneys and practice group leadership on the effective, practical, and responsible use of AI and technology across litigation workflows. This role will be located in either our New York, Chicago, Washington D.C., Boston, or our Los Angeles office in Century City.  Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence. 

Responsibilities & Qualifications

Other key responsibilities include:

  • Leading, developing, and coaching a team of innovation attorneys who partner with litigation attorneys to identify opportunities to use AI and technology to improve legal workflows, enhance client service, and deliver strategic value to the firm
  • Developing and implementing AI adoption and usage strategies for litigation practices, aligned with firm strategy, practice group priorities, attorney needs, risk considerations, and long-term technology fluency goals
  • Cultivating a robust pipeline of litigation-focused technology needs, workflow challenges, innovation opportunities, and potential solutions by engaging directly with attorneys, practice leadership, Knowledge Management Lawyers, and other stakeholders supporting the practice
  • Advising litigation attorneys and practice group leadership on the effective, practical, and responsible use of AI and technology across litigation workflows
  • Designing and delivering workshops, training sessions, presentations, and other enablement programs to help litigation attorneys understand emerging AI capabilities, apply approved tools effectively, and build confidence in technology-assisted legal practice
  • Using a data-driven approach to evaluate adoption, attorney engagement, satisfaction, workflow impact, and innovation advisory effectiveness, applying insights to improve programming, prioritize opportunities, and demonstrate value at scale
  • Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains 

We'd love to hear from you if you:

  • Possess excellent leadership skills (e.g., organizing, planning, problem-solving, and decision-making) necessary for effective management
  • Demonstrate the ability to identify and build strong relationships with key stakeholders in the Technology & Information Services Department and the firm to promote collaboration
  • Display excellent organizational skills needed to manage time well, prioritize effectively, and handle multiple deadlines

And have:

  • A bachelor's degree or equivalent in computer science or related work-experience
  • A JD or equivalent
  • A minimum of ten (10) years of relevant experience, including a minimum of four (4) years of experience as a practicing attorney and a minimum of three (3) years of managing a team of professionals, preferably in the technology space
  • Admission to at least one US State Bar
Benefits & Additional Information

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham's comprehensive benefit program which includes:

  • Healthcare, life and disability insurance
  • A generous 401k plan
  • At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
  • Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
  • Professional development programs
  • Employee discounts
  • Affinity groups, networks, and coalitions for lawyers and staff

Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute.

Please click here to view the full job description for this role.

Latham & Watkins LLP will consider qualified applicants with criminal histories in a manner consistent with the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO).  Please click the link below to review the Ordinance.

Please click here to review your rights under U.S. employment laws.  

#MidSenior #LI-JN1

Pay RangeUSD $280,000.00 - USD $360,000.00 /Yr.Employment Type: FULL_TIME

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