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Service Experience Associate Jobs in Oregon (NOW HIRING)

Natera

Customer Experience Assoc

OR · On-site +1

$14.50 - $20/hr

Customer Experience Associate reports to Customer Experience Supervisor and will work directly with ... At least 2 years prior customer service experience; * Multi-lingual skills are a strong plus ...

Oregonstate

Guest Experience Associate

Corvallis, OR · On-site

$15.25 - $18.75/hr

Guest Experience Associates will be familiar with the current and upcoming events at PRAx, the performing and gallery spaces, policies, and will display a high level of customer service. Guest ...

Kiln

After-Hours Experience Associate

Bend, OR · On-site

$19/hr

The After-Hours Member Experience Associate is the first point of contact for Kiln community ... Drive growth and promotion of Kiln-provided service offerings * Take direction from the Community ...

Kiln

After-Hours Experience Associate

Bend, OR · On-site

$19/hr

The After-Hours Member Experience Associate is the first point of contact for Kiln community ... Drive growth and promotion of Kiln-provided service offerings * Take direction from the Community ...

Kiln

After-Hours Experience Associate

Bend, OR · On-site

$19/hr

The After-Hours Member Experience Associate is the first point of contact for Kiln community ... Drive growth and promotion of Kiln-provided service offerings * Take direction from the Community ...

Emerald Staffing

Food Service Associate

Portland, OR

$19 - $23/hr

Food Service Associate Pay: $19.00-$23.00/hour Schedule: Morning Shift: 5:30am - 1:30pm Afternoon ... Whether you have previous food service experience or are looking to gain hands-on experience, we'd ...

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Service Experience Associate information

What is a service experience associate position?

A service experience associate is a customer service professional responsible for ensuring positive interactions and satisfaction during service encounters. They often handle customer inquiries, resolve issues, and may use tools like CRM software to document interactions, working in environments that emphasize communication skills and problem-solving. The role typically requires strong interpersonal skills and may involve working in retail, hospitality, or service industries.

What jobs qualify as customer service experience?

Customer service experience can come from roles such as retail associates, call center representatives, hospitality staff, receptionists, and technical support agents. These jobs involve direct interaction with customers, problem-solving, and communication skills, which are valuable for many service-related positions.

What are popular job titles related to Service Experience Associate jobs in Oregon?

For Service Experience Associate jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Service Experience Associate jobs in Oregon look for?

The top searched job categories for Service Experience Associate jobs in Oregon are:

What cities in Oregon are hiring for Service Experience Associate jobs?

Cities in Oregon with the most Service Experience Associate job openings:

Service Experience Associate jobs near you
Infographic showing various Service Experience Associate job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

Customer Experience Assoc

OR • On-site, Remote

Natera
Biotechnology Research and Development • 1 - 5K employees
Learn more about Nateraexternal

$14.50 - $20/hr

Full-time

Posted 4 days ago

Natera rating

7.8

Company rating: 7.8 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

56th of 121 rated laboratories

Job description

POSITION SUMMARY:

Customer Experience Associate reports to Customer Experience Supervisor and will work directly with Natera's internal and external, domestic and international customers consisting of medical professionals, patients, laboratory personnel, channel partners, supply chain personnel, and sales by assisting across a wide range of interactions. 

PRIMARY RESPONSIBILITIES:

  • Deals directly with internal and external customers via telephone and electronic channels to obtain missing information needed for processing of submitted test samples based on assigned region. Necessary information includes:

    • Patient contact and health information

    • Physician and Clinic information

    • Billing information or medical insurance information

    • Requested tests to be processed

  • Deals directly with internal and external customers via telephone and electronic channels to:

    • Communicate test status per protocol to respective customers

    • Resend and/or request the resending of issued test results

    • Schedule requests for mobile phlebotomy 

    • Support and/or triage respective customer technical issues

    • Triage and/or schedule clinical inquiries to/for Genetic Counseling staff 

  • Supports Sales team processing the following account requests

    • Account Set Up and changes

    • Placing kit/supply orders

    • Processing orders for pre-filled requisitions

    • Tracking orders

  • Respond promptly to internal and external customer inquiries and complaints regarding missing and delayed test samples, results reports, and other relevant inquiries

  • Obtain and evaluate all relevant information to handle inquiries and complaints

  • Perform customer verifications

  • Direct or escalate requests and unresolvable issues as needed

  • Manage customers' accounts, document all customer interactions, communications, actions taken, and follow ups

  • Familiarity with all genetic tests performed by Natera, including samples needed, TAT to results, all required patient health information, proper completion of request forms, and required waivers.

  • Assists with mentoring and training new employees

  • Other duties may be assigned to meet business needs

  • Employee will have working knowledge of HIPAA policy and procedures and must comply with Natera policies in handling and protecting patient privacy.

  • This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job

  • Must maintain a current status on Natera training requirements.

QUALIFICATIONS:

  • High School degree or equivalent required; 

  • Two- or Four-year undergraduate degree or certification preferred;

  • At least 2 years prior customer service experience;

  • Multi-lingual skills are a strong plus


 

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Knowledge of customer service principles and practices

  • Ability to analyze, escalate, or resolve customer questions within established protocols

  • Must be adaptable. Show perseverance and engagement through regular change.

  • Experienced with both phone and written customer support

  • Knowledge of administrative procedures and protocols

  • Knowledge of numeric, verbal, and written language applications

  • Intermediate proficiency with Microsoft Office and Google Suite apps (drive, Gmail, g-docs, g-sheets)

  • Excellence in attention to detail and organization skills

  • Ability to maintain professionalism when communicating with customers  

Preferred Skills and Experience

  • Experience with Salesforce CRM platform, LIMS, Twilio or other virtual telephony/communication platform

  • Data gathering, sorting, maintenance, and analysis

What Natera employees say

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