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Service Engineer Technician Jobs in Springfield, MA

MP Systems

Field Service Technician

Enfield, CT · On-site

The Field Service Technician will develop an understanding of electrical, mechanical and hydraulic ... The Service Engineer will communicate directly with customers to gather data directly from the ...

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Service Engineer Technician information

What does a service engineer technician do?

A service engineer technician installs, maintains, and repairs equipment or systems for clients, ensuring proper operation and safety. They troubleshoot issues, perform routine inspections, and may require technical certifications, working often in industrial, medical, or technical environments.

Field Service Engineer (Onsite)

Prattwhitney

East Hartford, CT • On-site

$80 - $100/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Pratt & Whitney rating

8.7

Company rating: 8.7 out of 10

Based on 157 frontline employees who took The Breakroom Quiz

16th of 72 rated aerospace companies

Job description

What you will do

Work directly with Pratt & Whitney Customer Technical Services (CTS) supporting airline customers and Maintenance, Repair and Overhaul (MRO) engine shops around the world that operate PW4000/2000 powered aircraft specific to Hot Section Turbine hardware and Controls/Systems. Provide guidance and recommendations regarding on-wing and off-wing operational troubleshooting and problem resolution, service bulletin retrofit activities, and engine manual interpretation. Engage CIPT engineering with the field service plan to implement hardware changes introduced by the PCIR EC process to ensure customer satisfaction. Participation in airline customer meetings, conferences, customer council calls, as well as releasing All Operator Communication (AOC) wires and Service Information Reports (SIR). Initiate technical data development of Engineering Authorization (EA), Special Instructions, and other documents for on wing and engine shop maintenance data for Aircraft Maintenance Manual (AMM), Engine Manual (EM), Clean, Inspect and Repair (CIR), and Maintenance Planning Guide (MPG) in support of airline customers. Interface with the following organizations to ensure clear, accurate and timely data development of engine inspection/maintenance data: Aftermarket and Sustainment Engineering (ASE) Repair, Fleet Management Programs (FMP), Customer Service/Client Managers, MRO/Engine Overhaul organizations, Standard Practices, CIPT's and Chief Engineers office, Structures, and Performance Analysis groups. Provide technical support interface with Pratt & Whitney Product Safety, Certification & Validation (PSCV) as well as airframer teams regarding the modification, inspection, and maintenance of engines. Ensure all technical data procedures are available; provide authorizing documentation and technical guidance as necessary. Triage urgent and Aircraft-On-Ground requests. Evaluate data provided and provide troubleshooting and continue-in-service guidance and recommendations. Assist customer engineers, maintenance control technicians and Pratt & Whitney's Field Service Representatives (FSR) in resolving on-site technical challenges. Provide support to our MRO network for urgent technical issues that may be causing work stops or delays. Ability to cover on occasion customer issues, including nights, weekends, and holidays.

Qualifications
  • A Bachelor’s degree in engineering 5+ years of Engineering experience or 3+ years with an advanced degree.
  • U.S. person or eligible to obtain necessary export authorization required.
Preferred Qualifications
  • Understanding of hot section engine hardware such as hubs, airfoils, seals, and cases.
  • Exemplary verbal and written communication to provide clear instructions and answers to customers.
  • Knowledge and experience with P&W engines.
Benefits
  • Relocation Package
  • Medical, dental, vision, life insurance, short‑term disability, long‑term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays.
Equal Opportunity Employer

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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About Pratt & Whitney

Sourced by ZipRecruiter

Pratt & Whitney has a long history of leadership and innovation in the field of aviation propulsion. Our story begins in the 1920s and has flourished throughout the decades. We have continuously transformed and reinvented our businesses to offer superior products and services to our customers. In 1925, the Pratt & Whitney Aircraft Company was founded by Frederick B. Rentschler, pioneer of the air-cooled radial engine design which enabled unprecedented power-to-weight ratio. Its first engine, the R-1340 Wasp engine, transformed military and commercial aviation and is still in use today. In 1928, the Canadian division of the Pratt & Whitney Aircraft Company was established. In 1944, Pratt & Whitney began its gas turbine and jet propulsion initiative. The company constructed a wind tunnel, laboratory and engineering center to support our allies’ efforts in World War II. In 1945, wartime production included more than 300,000 Pratt & Whitney engines, touted by service members as extremely dependable – a legacy that continues today. From there, Pratt & Whitney continued to design and innovate more powerful, agile, and reliable engines becoming a leader in the aerospace industry. Today, Pratt & Whitney has more than 85,000 engines in service and more than 16,000 customers worldwide.

Industry

Engineering professional services

Company size

10,000+ Employees

Headquarters location

East Hartford, CT, US

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