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Service Director Jobs in Rochester, NH (NOW HIRING)

Chick-fil-A

Director

Newington, NH · On-site

$25 - $32/hr

Commitment to guest service excellence * Ability to execute operations efficiently in a fast-paced setting * Effective conflict resolution skills Director Positions Available * Front of House ...

Community Partners

Medical Director

Dover, NH · On-site

The Medical Director directs, plans, and coordinates activities of employees engaged in medical services and advises on matters related to psychiatric services. The Medical Director also provides ...

Community Partners

Medical Director

Dover, NH · On-site

The Medical Director directs, plans, and coordinates activities of employees engaged in medical services and advises on matters related to psychiatric services. The Medical Director also provides ...

Myana

Medical Director

Dover, NH · On-site

$200 - $250/hr

The Medical Director directs, plans, and coordinates activities of employees engaged in medical services and advises on matters related to psychiatric services. The Medical Director also provides ...

Zunch Staffing

Laboratory Director

Portsmouth, NH · On-site

$125K - $135K/yr

Sets and executes department strategies to meet goals for service, quality, regulatory compliance ... Ability to direct, supervise, teach, coach and motivate staff. * Ability to assimilate and analyze ...

Genesis Healthcare Services

Director of Rehab

Concord, NH · On-site

$83K - $114K/yr

With over four decades of trusted service, our reach spans skilled nursing centers, assisted and ... Responsibilities As a Director of Rehabilitation, you are leading a team of compassionate ...

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Service Director information

See Rochester, NH salary details

$29.9K

$100.7K

$171.2K

How much do service director jobs pay per year?

As of Aug 19, 2026, the average yearly pay for service director in Rochester, NH is $100,708.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,000.00 and $117,700.00 per year, depending on experience, location, and employer.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
More about Service Director jobs

What are the most commonly searched types of Service jobs in Rochester, NH?

The most popular types of Service jobs in Rochester, NH are:

What cities near Rochester, NH are hiring for Service Director jobs?

Cities near Rochester, NH with the most Service Director job openings:

Service Director jobs near you

General Manager

Southwest Foodservice Excellence, LLC

Rochester, NH • On-site

$70K - $75K/yr

Full-time

Medical

Re-posted 24 days ago

Southwest Foodservice Excellence rating

5.7

Company rating: 5.7 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

47th of 68 rated caterers

Job description

Lead with Purpose - Become a General Manager in K-12 Food Service! Are you ready to take the reins and drive impact in a school district's food service program? As a General Manager, you'll lead a dedicated team, oversee daily operations, and build strong relationships with district leaders all while ensuring students receive high-quality, nutritious meals. This is your opportunity to combine leadership, strategy, and service to make a real difference every day.

Position Summary

The General Manager is responsible for overseeing food service operations across a school district site or group of sites. This includes leadership of salaried and hourly teams, direct client communication, financial oversight, operational efficiency, and program growth. The role requires a strong balance of leadership, strategy, and hands-on involvement in service and execution.

Key Responsibilities

Manage salaried managers and hourly associates across multiple school sites

Direct all aspects of account management and client relationships

Train and develop Assistant Managers to support business expansion or new contracts

Lead innovative efforts to increase student participation and support academic success

Build and maintain strong relationships with district administrators and school boards

Hire, train, evaluate, and support the development of all staff

Oversee budget preparation and manage labor, food, and operational costs

Ensure timely completion of required reports including inventory, production, and payroll

Oversee food preparation and service in accordance with quality, safety, and sanitation standards

Drive performance in sales, service, facility appearance, and cleanliness through staff training and development

Follow all cash handling and reconciliation procedures

Support daily service operations when needed to ensure smooth functioning

Implement marketing and promotional activities to support program growth

Fulfill additional duties as assigned

Qualifications

High school diploma, GED, or relevant vocational training (Bachelor's degree preferred)

Minimum 5 years of experience in food service, with 2-3 years as a Food Service Director (K-12 experience preferred)

Proficient in Microsoft Excel, Word, and Adobe Acrobat

Experience with POS systems and online reporting tools preferred

Strong leadership, organizational, and communication skills

P&L accountability experience and strong cost control skills

Must be able to pass a background check, fingerprinting, and MVR audit (driving required)

Deep knowledge of food service trends, food safety, cost controls, and K-12 nutrition standards

Ability to work independently and communicate effectively with executive leadership

Physical & Work Environment Requirements

Ability to lift up to 50 pounds occasionally

Regularly required to stand, walk, sit, and use hands

Moderate noise level in the work environment

Must be able to work a flexible schedule, including occasional extended weeks

Requires driving and attendance at meetings or company events

We ask that all candidates complete a Predictive Index (PI) Assessment to learn more about your work/management style and should take about 5-10 minutes to complete. Please follow the link below to submit your assessment:

https://assessment.predictiveindex.com/bo/8j7/GeneralManager_Oct2025_135052

We are an Equal Opportunity Employer (Gender/Minority/Veterans/Disabled) and participate with the federal E-Verify Employment Eligibility Program.

What Southwest Foodservice Excellence employees say

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