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Service Director Jobs in Peekskill, NY (NOW HIRING)

Quello

Service Director

Greenwich, CT · On-site

$75K - $85K/yr

We are looking for a Service Director to be the guardian of service quality at Quello -- the person who sets the tone on the floor, protects the details, and makes sure every guest leaves feeling ...

Elior North America

Food Service Director

Greenwich, CT · On-site

Food Service Director Job Reference Number: 40862 Employment Type: Full-Time , Onsite Segment: Dining & Events Brand: Constellation Location: Greenwich , New York (US-NY) The Role at a glance: We are ...

Elior North America

Food Service Director

Greenwich, CT · On-site

Food Service Director Job Reference Number: 40862 Employment Type: Full-Time , Onsite Segment: Dining & Events Brand: Constellation Location: Greenwich , Connecticut (US-CT) The Role at a glance: We ...

Lancer Hospitality

Food Service Director

Greenwich, CT · On-site

$90 - $130/hr

As a food service director, you will have the opportunity to lead a talented team of food service workers and manage all aspects of a high end, premiere, corporate dining F&B operation. Our ideal ...

Aramark

Food Service Director

Putnam Valley, NY · On-site

$70K - $80K/yr

Direct and oversee operations related to production, distribution and food service Compliance ? Maintain a safe and healthy environment for clients, customers and employees ? Comply with all ...

Aramark

Food Service Director

Putnam Valley, NY · On-site

$60K - $80K/yr

The Food Service Director is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers ...

Aramark

Food Service Director

Dobbs Ferry, NY

$70K - $80K/yr

For more information on Aramark's Student Nutrition food service programs, please visit - Link here Aramark Student Nutrition - Aramark The Food Service Director is a management position responsible ...

Aramark

Food Service Director

Chappaqua, NY · On-site

$70K - $80K/yr

For more information on Aramark's Student Nutrition food service programs, please visit - Link here Aramark Student Nutrition - Aramark The Food Service Director is a management position responsible ...

Aramark

Food Service Director

Putnam Valley, NY

$70K - $80K/yr

For more information on Aramark's Student Nutrition food service programs, please visit - Link here Aramark Student Nutrition - Aramark The Food Service Director is a management position responsible ...

Aramark

Food Service Director

Yonkers, NY · On-site

$80K - $90K/yr

For more information on Aramark's Student Nutrition food service programs, please visit - Link here Aramark Student Nutrition - Aramark The Food Service Director is a management position responsible ...

Aramark

Food Service Director

White Plains, NY

$80K - $90K/yr

For more information on Aramark's Student Nutrition food service programs, please visit - Link here Aramark Student Nutrition - Aramark The Food Service Director is a management position responsible ...

Aramark

Food Service Director

Rye Brook, NY · On-site

$70K - $80K/yr

The Food Service Director is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers ...

Aramark

Food Service Director

Dobbs Ferry, NY · On-site

$60K - $80K/yr

The Food Service Director is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers ...

Aramark

Food Service Director

Yonkers, NY · On-site

$85K/yr

For more information on Aramark's Student Nutrition food service programs, please visit - Link here Aramark Student Nutrition - Aramark The Food Service Director is a management position responsible ...

Aramark

Food Service Director

Dobbs Ferry, NY · On-site

$70K - $80K/yr

For more information on Aramark's Student Nutrition food service programs, please visit - Link here Aramark Student Nutrition - Aramark The Food Service Director is a management position responsible ...

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Service Director information

See Peekskill, NY salary details

$31.9K

$107.3K

$182.3K

How much do service director jobs pay per year?

As of Aug 10, 2026, the average yearly pay for service director in Peekskill, NY is $107,290.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,000.00 and $125,400.00 per year, depending on experience, location, and employer.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

More about Service Director jobs
What are the most commonly searched types of Service jobs in Peekskill, NY? The most popular types of Service jobs in Peekskill, NY are:
What job categories do people searching Service Director jobs in Peekskill, NY look for? The top searched job categories for Service Director jobs in Peekskill, NY are:
What cities near Peekskill, NY are hiring for Service Director jobs? Cities near Peekskill, NY with the most Service Director job openings:
Service Director jobs near you
Infographic showing various Service Director job openings in Peekskill, NY as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, 1% Temporary, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $107,290 per year, or $51.6 per hour.

Service Director

Quello

Greenwich, CT • On-site

$75K - $85K/yr

Full-time

Medical, PTO

Re-posted 14 days ago

Job description

THE OPPORTUNITY

Quello is a forthcoming fine dining destination in Greenwich, Connecticut — a restaurant built around disciplined hospitality, a confident culinary point of view, and the belief that a great meal is the sum of a thousand small decisions made well.

We are looking for a Service Director to be the guardian of service quality at Quello — the person who sets the tone on the floor, protects the details, and makes sure every guest leaves feeling like the night was built for them. This is a founding role, working closely with the General Manager and ownership to define what service means here.

The right candidate lives on the floor, not behind a desk. They bring a deep love of hospitality, an eye for the small things, and the instinct to develop people into a team that holds the standard on its own.

WHAT YOU'LL OWN

Service Culture & Floor Presence

  • Set the tone for service every shift. You are the standard the floor looks to.
  • Lead from the floor through the full service, reading the room and adjusting in real time.
  • Build a culture where hospitality is personal, informed, unhurried, and precise.
  • Lead pre-service lineups that sharpen the team on the details that matter that night.

Hospitality Standards & Consistency

  • Own Quello's service standards and make sure they hold every shift, every table, every guest.
  • Protect the details: pacing, sequencing, table touches, and the small things that separate good from exceptional.
  • Walk the room constantly, catch what is slipping, and correct it before the guest ever notices.
  • Keep service consistent across the main dining room and private events — no second tiers.

Guest Recognition & Experience

  • Build and run a guest recognition program: the regulars, the names, the preferences, the occasions.
  • Look after VIPs and special requests personally, and set the standard for how the team does the same.
  • Own guest issues on the floor and turn them around in the moment.

Training & Staff Development

  • Lead training and ongoing development for captains, servers, hosts, and support staff.
  • Build and maintain service standards documentation and training programs for all FOH roles.
  • Coach in the moment, run skills sessions, and develop the next level of floor leaders.
  • Partner with the beverage team so every server can speak to the list with confidence.

Working With Leadership

  • Partner closely with the General Manager and ownership to shape and protect the service vision.
  • Report on service quality, guest feedback, and team development.
  • Align front-of-house and kitchen on the details that make service feel seamless.

WHAT WE'RE LOOKING FOR

  • 4+ years leading service in fine dining or upscale-casual environments with serious food and wine programs.
  • A reputation for service detail. People notice the difference when you run a floor.
  • A natural host — guests gravitate toward you, and you make every table feel like your best table.
  • A track record of training and developing service teams that hold the standard on their own.
  • Strong wine knowledge; certification (CMS, WSET, or equivalent) is a plus, not a requirement.
  • Comfort with reservation systems (SevenRooms, Resy, or equivalent) and POS platforms (Toast, Aloha, or equivalent).
  • Composure under pressure. Greenwich diners are experienced and exacting — you are too.
  • Pre-opening or opening-team experience is highly valued.

WHAT QUELLO OFFERS

  • A competitive base salary commensurate with experience.
  • Performance-based bonus tied to restaurant financial targets.
  • Comprehensive health and benefits package.
  • Paid time off and a structured schedule designed for long-term sustainability.
  • A seat at the table in building something from the ground up — and the professional satisfaction that comes with it.

Quello is an equal opportunity employer. We are committed to building a team that reflects the diversity of the community and guests we serve.

More detail about Quello, please visit https://culinaryagents.com/entities/1039809-Quello