1

Service Director Jobs in Mayer, MN (NOW HIRING)

Infinity Direct is a full-service direct marketing agency in Minnetonka, MN. We work in a fast-paced, yet flexible atmosphere as a close-knit group of talented professionals. From direct mail to ...

Director of Marketing

Minnetonka, MN · On-site

$75K - $110K/yr

Infinity Direct is a full-service direct marketing agency in Minnetonka, MN. We work in a fast-paced, yet flexible atmosphere as a close-knit group of talented professionals. From direct mail to ...

Infinity Direct is a full-service direct marketing agency in Minnetonka, MN. We work in a fast-paced, yet flexible atmosphere as a close-knit group of talented professionals. From direct mail to ...

Delicatessen Clerk

Shakopee, MN · On-site

$13.50 - $16.80/hr

Food Service Director; Delicatessen Department Manager. There are no positions that report to this role. Primary duties and responsibilities include providing prompt, efficient and friendly customer ...

Kiosk Barista

Shakopee, MN · On-site

$16.50 - $20.60/hr

Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home, Food Service Director, and Coffee Shop Department Manager Your Skills You don't need ...

Kiosk Barista

Shakopee, MN · On-site

$16.50 - $20.60/hr

Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home, Food Service Director, and Coffee Shop Department Manager Your Skills You don't need ...

next page

Showing results 1-20

Service Director information

See Mayer, MN salary details

$31.3K

$105.5K

$179.3K

How much do service director jobs pay per year?

As of Aug 30, 2026, the average yearly pay for service director in Mayer, MN is $105,491.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,700.00 and $123,300.00 per year, depending on experience, location, and employer.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
More about Service Director jobs

What cities near Mayer, MN are hiring for Service Director jobs?

Cities near Mayer, MN with the most Service Director job openings:

Facilities Manager / Environmental Services Director I

Plymouth, MN • On-site


Presbyterian Homes & Services
Health Care and Social Assistance • 5 - 10K employees

7.4

Company rating: 7.4 out of 10

Based on 74 frontline employees who took The Breakroom Quiz

17th of 245 rated social care providers

Free food

People enjoy working here

Good employer


Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago


Job description

Presbyterian Homes & Services - Summerwood of Plymouth is seeking a Facilities Manager / Environmental Services Director (ESD) for our team. The Facilities Manager / Environmental Services Director is a hands on, working manager position who is responsible for overseeing the maintenance and ongoing care of the site's building(s) and grounds. This position requires a working knowledge of building maintenance systems with the ability to diagnose and execute tasks. 

Qualified candidates will have leadership experience in areas of engineering, grounds, maintenance, floor-care, housekeeping and laundry in order to effectively direct and lead the Environmental Services Staff and programs.  This position is responsible to provide a safe and secure environment for all customers consistent with regulations and established best practices.

REPORTING STRUCTURE: The Environmental Services Director reports to the Site Leader. The Environmental Services Director will oversee maintenance technicians, engineer technicians, engineers, floor care specialists, housekeepers, laundry and other staff as designated at the site. This position will also oversee the use of contracted services for the building, grounds and equipment maintenance.

ABOUT THIS COMMUNITY

SummerWood of Plymouth
16205 36th Avenue North
Plymouth, MN 55446
SummerWood of Plymouth is nestled in the heart of Plymouth, a thriving west Minneapolis suburb. This convenient location provides easy access to Highways 55 & 494, and is within minutes of retail shopping, neighborhood restaurants, public library, churches and the local community center.
As an employee you can take advantage of a variety of amenities such as:
- Off-street parking
- Discounted employee meals
- Free Fitness Center access
This community offers the following care options: Assisted Living, and Assisted Living Memory Care

The Facilities Manager / Environmental Services Director has responsibility as a member of the site leadership team to participate in the planning and implementation of strategies, operating and capital budgets, and Departmental Programming that ensures a safe and secure environment while achieving short and long-term operational goals and objectives for the site.  This position is responsible for supervising the housekeeping, laundry, engineering, and maintenance staff as well as directs purchasing for these departments.


Buildings & Grounds

  • Maintain and implement the PHS designed plan for maintenance/engineering services consistent with resident needs, safety issues, operational needs and budget parameters.
  • Participate in completing scheduled plant operations work.
  • Regularly solicit customer feedback and incorporate solutions regarding customer satisfaction with the environmental services.
  • Establish and maintain effective communication systems with all customers.
  • Supervise the work of planned construction projects.
  • Coordinate the work and assist with obtaining, maintaining, and updating of contracted services related to building, grounds, and equipment maintenance.
  • Develop Requests for Proposal for Contracted Services.
  • Coordinate fire and emergency procedure drills according to regulatory requirements.

Housekeeping/Laundry

  • Direct and administer the housekeeping/laundry program to provide services that will create a safe, sanitary, comfortable, and attractive home like environment for residents, staff and visitors.
  • Maintain and implement the PHS designed housekeeping and laundry practices and schedules that are consistent with resident needs, safety, infection control requirements, operational needs, and budget parameters. Hold regular staff meetings.

Equipment

  • Consult  with PHS Regional Engineers, Site Leadership, Vendors, Contractors, and Sales Representatives regarding building equipment problems, equipment purchases, service contracts and future expansions.
  • Ensure maintenance of campus equipment (boilers and related auxiliary equipment) is in safe operating conditions at all times.
  • Ensure emergency power systems, life safety systems, HVAC systems, plumbing and electrical systems, security systems, resident call systems, and other building related systems are functional and maintained.
  • Manage the PHS Work Order and Preventive Maintenance Program.

  • 5-7 years of experience in commercial or residential building operations.
  • Must possess valid licensures as required for site operation (site specific).
  • Must be able to fulfill on call requirements as required.
  • Must have strong working knowledge in environmental regulatory compliance related to fire, safety, OSHA.
  • A minimum of three years management experience, specifically in managing two or more staff, managing at a department or supervisor level, direct budget responsibilities, managing oversight of more than one trade discipline, project management responsibilities.
  • Systems view understanding of site operations and managing departments.
  • Computer competency in programs necessary for jobs success including Microsoft Office products.
  • Demonstrated organizational, administrative, leadership and prioritization skills.
  • Must have flexibility, personal integrity and ability to work effectively with residents, coworkers, family members and the general public.
  • Demonstrated ability to create Requests For Proposal, review and standardize bids, insure vendor performance for positive budget and execution outcomes.
  • Demonstrated compatibility with PHS's mission and operating philosophies.
  • Demonstrated ability to read, write, speak and understand the English language to communicate with all customers.
  • Must be able to participate in an after hours emergency on-call rotation consisting of one week on-call at a frequency depending on the size of the on-call group.

The estimated starting pay range for this role is $68,909 - $76,565 per year. This good faith estimate is based upon PHSs typical starting pay range for this role. Actual pay range depends upon many factors including each individual employees qualifications and market conditions and is subject to change.

Full-time benefits-eligible employment begins at a minimum of 30 hours per week:

  • Health, and dental, including applicable HSA & FSA
  • Employer Contribution to HSA for eligible Health Plans
  • Life insurance (AD&D)
  • Retirement, with eligibility for an employer match
  • Holiday pay and extended sick

Full and Part-time benefits-eligible employment working between 20-29 hours per week:

  • Vision insurance
  • Voluntary short-term & long-term disability
  • Accident & hospitalization coverage
  • Education assistance programs

All employees:

  • Accrue PTO (Paid time off)
  • Same-day pay
  • Employee assistance program (EAP)
  • College partnership educational discounts
  • Access to Learn to Live Resources

8

Presbyterian Homes & Services (PHS), based in St. Paul, Minnesota, is a nonprofit, faith-based organization providing a broad array of high-quality housing choices, care and services options for older adults. Some 8,000 employees serve more than 41,800 older adults through 60 PHS-affiliated senior living communities in Minnesota, Iowa and Wisconsin, and through Optage® home and community services. PHS is also co-owner of Genevive, the largest geriatric primary care practice in Minnesota, providing comprehensive care for more than 15,500 older adults. Established in 1955, PHS has earned the reputation as an innovative leader dedicated to promoting independence, purposeful living and the overall well-being for those they serve. Today, PHS is one of the largest nonprofit providers of senior housing and services in the nation.

PHS is an EEO/AA employer. All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.



What Presbyterian Homes & Services employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom