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Service Director Jobs in Calgary, AB (NOW HIRING)

FCT

Director, National Underwriting

Calgary, AB · On-site

... services to legal, lending, valuation and real estate professionals across Canada. With FCT, you ... The Director, National Underwriting is responsible for safeguarding the Company's risk profile by ...

Plum Gas Solutions

Director of Operations

Calgary, AB

$150K - $180K/hr

DIRECTOR OF OPERATIONS The Director of Operations - Canada is a hands-on operational leader ... This role ensures safety, efficiency, and high-quality service delivery across Canadian sites while ...

GFL Environmental

Human Resources Director

Calgary, AB · On-site

About Us GFL is one of the largest diversified environmental services companies in North America ... Direct regional HR team operations, drive employee engagement, and partner with L&D on performance ...

Fluor

HSSE Director

Calgary, AB · On-site

Provide strategic leadership to a large team, managing multiple tiers of leadership including direct-report managers and supervisors. Provide guidance for the implementation of HSSE departmental ...

Theuniversityunion

Sales & Marketing Director

Calgary, AB · On-site

$100 - $160/hr

... service . Position Overview Function as the key revenue generator through partnering with the Community Executive Director and Senior Director of Sales & Marketing to maintain and/or improve upon the ...

Hexagon Geosystems

Director of Aviation

Calgary, AB · On-site

KASI Aviation Services Inc. (KASI) is a North American flight service provider and a leader in ... We are seeking an experienced Director of Aviation to join our team and provide solid professional ...

BGRE

Director, Asset Management

Calgary, AB · On-site

SERVICE / PERSONAL SKILLS: * Thrive in a fast-paced environment and be able to balance a varied ... direct oversight of property management team * Must be a team player with exceptional work ethic ...

Hatch

Global Director - Asset Maintenance

Calgary, AB · On-site

Asset Maintenance services are frequently delivered as an integrated component of Operational ... The Global Director will be responsible for ensuring alignment between Asset Maintenance and Hatch ...

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Service Director information

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
More about Service Director jobs

What are the most commonly searched types of Service jobs in Calgary, AB?

The most popular types of Service jobs in Calgary, AB are:

What job categories do people searching Service Director jobs in Calgary, AB look for?

The top searched job categories for Service Director jobs in Calgary, AB are:

Service Director jobs near you
Infographic showing various Service Director job openings in Calgary, AB as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution.

Planning Director, Estate & Financial Planning Services

Sun Life Financial

Calgary, AB • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Sun Life Assurance Company of Canada rating

8.6

Company rating: 8.6 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

94th of 315 rated insurance

Job description

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.


At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.


When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.


Discover how you can make a difference in the lives of individuals, families and communities around the world.


Job Description:

Planning Director, Estate & Financial Planning Services

Advanced Wealth Planning for High-Net-Worth Clients

About the Opportunity

Join Sun Life Financial as an Estate & Financial Planning Services Planning Director where you'll make a meaningful impact on clients' financial futures. In this role, you'll partner with our network of Sun Life Advisors to develop comprehensive financial strategies for high-net-worth individuals and business owners, while contributing to the growth of our financial planning capabilities across the organization.

What You'll Do

  • Design advanced, holistic financial plans addressing retirement, tax optimization, risk management, and estate planning strategies
  • Develop specialized strategies for intergenerational wealth transfers and business succession planning
  • Deliver regional training sessions and client seminars on advanced financial planning topics through both virtual and in-person formats
  • Collaborate with insurance specialists and case managers to provide integrated solutions
  • Build and nurture relationships with field leaders, advisors, and senior stakeholders
  • Stay current with evolving tax regulations, estate law, and wealth management best practices

What You Bring

  • Certified Financial Planner (CFP)designation (required)
  • Minimum 7 years of financial planning or related experience
  • Professional credentials such as TEP, CLU, or CPA (preferred)
  • Deep expertise in financial planning principles, wealth management, tax, and estate planning
  • Strong presentation and facilitation skills with the ability to explain complex concepts clearly
  • Proficiency with financial planning software (Conquest experience is a plus)
  • Excellent communication abilities and proven relationship-building skills
  • Self-directed approach to work with strong analytical and problem-solving capabilities
  • Comfort with digital collaboration tools (MS Teams) for remote client engagement
  • Agricultural tax knowledge is an asset

Reporting to: Regional Director, Estate & Financial Planning Services

What's in it for you?

  • The opportunity to work with Financial Planning Professionals in the Financial Services and Insurance industry, that are continually in pursuit of delivering Financial Planning excellence.
  • We're committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the
    chance to live up to their full potential.
  • We're honoured to be recognized as a 2026 Best Workplaces in Canada by Great Place to Work Canada.
  • Fitness and wellness programs that help you balance work and life and enjoy a healthier lifestyle.
  • Flexible Benefits from the day you join to meet the needs of you and your family.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.


Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.


Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.


We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.


We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.


We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.


Salary Range:

110,000/110 000 - 180,000/180 000

Job Category:

Sales - Distribution Support

Posting End Date:

27/08/2026

What Sun Life Assurance Company of Canada employees say

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