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Service Desk Tech Jobs in Georgia (NOW HIRING)

DMI

Mid-Level Service Desk Liaisons (SDLs)

Atlanta, GA · On-site

$90K/yr

With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity ... Act as the primary point of contact between end users and the IT service desk, ensuring seamless ...

DMI

Mid-Level Service Desk Liaisons (SDLs)

Atlanta, GA · On-site

$90K - $112K/yr

With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity ... Act as the primary point of contact between end users and the IT service desk, ensuring seamless ...

DMI

Mid-Level Service Desk Liaisons (SDLs)

Atlanta, GA · On-site

$112K/yr

With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity ... Act as the primary point of contact between end users and the IT service desk, ensuring seamless ...

CYNET SYSTEMS

IT Service Desk Technician

Atlanta, GA · On-site

$22 - $27/hr

Two (2) years of experience providing technical support in a Help Desk or Service Desk environment. * Associate degree in Information Technology, Computer Science, or related field and one (1) year ...

SoftNice INC

Service Desk Agent

Atlanta, GA

$16.25 - $21/hr

Service Desk Agent Location: Sandy Spring, GA (Atlanta) and Chanhassen, MN Type: Contract with ... T support. Provide support for PCs, laptops, printers, cell phones, IP Phones and tablets etc.

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Service Desk Tech information

Is a service desk technician a good career?

A service desk technician is a viable career option for those interested in IT support, troubleshooting hardware and software issues, and assisting users. It often requires strong communication skills, technical knowledge, and certifications like CompTIA A+; the role can lead to advancement into network administration or cybersecurity positions.

What does a service desk technician do?

A service desk technician provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user account management, often using ticketing systems and remote tools to resolve problems efficiently.

What cities in Georgia are hiring for Service Desk Tech jobs?

Cities in Georgia with the most Service Desk Tech job openings:

Service Desk Tech jobs near you
Infographic showing various Service Desk Tech job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Help Desk / Service Desk Analyst I

Atlanta, GA • On-site

4pconsultinginc
See more jobs at 4pconsultingincexternal

$19.75 - $27/hr

Contractor

Re-posted 25 days ago

Job description

Position:  Help Desk / Service Desk Analyst I

Location:  241 Ralph McGill Blvd , Atlanta, GA 30308

Duration: 6 Months
Client:       Georgia Power
 

Position Overview

We are seeking a motivated Help Desk / Service Desk Analyst I to provide frontline technical support to internal users. This role is responsible for diagnosing and resolving hardware and software issues while delivering exceptional customer service.

The ideal candidate is analytical, self-driven, and capable of managing multiple priorities in a fast-paced IT support environment.

Key Responsibilities

Technical Support & Troubleshooting

  • Provide phone-based technical support for internal employees.
  • Troubleshoot hardware and software issues to resolution.
  • Fulfill service requests accurately and within defined SLAs.
  • Escalate complex issues when necessary.

Incident & Request Management

  • Log, track, and update tickets within the service management system.
  • Ensure timely resolution of incidents and service requests.
  • Provide clear communication and status updates to users.

Customer Support

  • Deliver professional and courteous customer service.
  • Communicate technical information clearly to non-technical users.
  • Assist users with enterprise systems including ASCEND and other technology platforms.

Must-Have Skills

  • Strong analytical and problem-solving abilities.
  • Ability to manage multiple tasks and priorities simultaneously.
  • Ability to make sound decisions with minimal supervision.
  • Self-starter with initiative and independent thinking.
  • Strong customer service orientation.
  • Excellent written and verbal communication skills.

Nice-to-Have Skills

  • Understanding of IT infrastructure and telecommunications transport.
  • Knowledge of LAN/WAN technologies.
  • Familiarity with access technologies and telecom terminology.
  • Working knowledge of mainframe systems and related applications.
  • Experience with BMC Helix / SmartIT Event Management System.

Technical Skills Summary

  • Desktop & Application Support
  • Incident Management
  • LAN/WAN Fundamentals
  • Telecom Basics
  • Service Desk Ticketing Systems
  • Remote Troubleshooting