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Service Desk Tech Jobs in California (NOW HIRING)

iFlow Inc

Service Desk Administrator

Irvine, CA · On-site

Service Desk Administrator Location:14410 Myford (Irvine, California) Duration:1 Years Experience:7-15 Years This is what you'll do : - Respond to and resolve Level 1 and Level 2 IT support tickets ...

ASUS

IT Service Desk

Fremont, CA · On-site

$28.84 - $31.25/hr

Monitor Service Desk for requests/incident assigned and process first-in first-out based on ... Participate in technology related projects in line with business requirements as directed by ...

San Manuel Casino

Service Desk Analyst I

Highland, CA · On-site

$20.25 - $27.75/hr

Under the supervision of the Supervisor, IT Operations, the Service Desk Analyst I ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, creating ...

Frontline, LLC

Service Desk Specialist

Los Angeles, CA · On-site

... (IT) consulting services to small and mid-size businesses in the Southern California area ... Collaborate and share information and ideas with other members of the Service Desk team. Accurately ...

Highstreet IT

Service Desk Support Analyst

Los Angeles, CA · On-site

$22 - $30.25/hr

The Service Desk Analys t is the central point of contact between the customer and Highstreet ... Familiar with IT Service Management concepts, practices, and procedures Technical Requirements

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93K - $108K/yr

Service Desk Manager - Tier II Department: Managed Services Employment Type: Full Time Location ... Skills, Knowledge & Expertise * 3+ years in an IT support or service management leadership role ...

Crusoe

Service Desk III

San Francisco, CA · On-site

Service Desk Team Member Crusoe is on a mission to accelerate the abundance of energy and ... Lead technology rollouts and system upgrades as part of company-wide infrastructure initiatives.

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Service Desk Tech information

Is a service desk technician a good career?

A service desk technician is a viable career option for those interested in IT support, troubleshooting hardware and software issues, and assisting users. It often requires strong communication skills, technical knowledge, and certifications like CompTIA A+; the role can lead to advancement into network administration or cybersecurity positions.

What does a service desk technician do?

A service desk technician provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user account management, often using ticketing systems and remote tools to resolve problems efficiently.

What cities in California are hiring for Service Desk Tech jobs?

Cities in California with the most Service Desk Tech job openings:

Service Desk Tech jobs near you
Infographic showing various Service Desk Tech job openings in California as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Service Desk Administrator

Irvine, CA • On-site

iFlow Inc
See more jobs at iFlow Incexternal

Contractor

Posted 8 days ago

Job description

Job Title:Service Desk Administrator
Location:14410 Myford (Irvine, California)
Duration:1 Years
Experience:7-15 Years
JOB DESCRIPTION

This is what you'll do: - Respond to and resolve Level 1 and Level 2 IT support tickets for all employees (onsite and remote) - Technology and Applications - Take remote control of the end user device and troubleshoot IT/Desktop issues - Diagnosis and resolution of computer hardware, software, and network issues for the executives and VIP users - Initial troubleshooting of the network issues - Port testing, Bandwidth monitoring, Shared drive issues, etc. - Incident and Service request Management - Responding, tracking, resolving, updating, and reporting of escalated/assigned tickets as per the Service Level Agreements (SLA) and Key Performance Indicators (KPI) - Adhere to the End User Computing policies (including desktop group policies), standards, and procedures for hardware and software - Provide the first line of defense for end-user computing support within IT - Help develop IT tools and processes to promote efficient and effective end user support practices - Documentation of IT knowledge base for internal IT use, or broader employee reference as appropriate - Set up new user accounts and workstations - Teach new employees basics around relevant IT systems - Support office technology - such as printers, video conference units, and digital whiteboards - Collaborate with remote IT team members to build and maintain positive, productive team relationships - Develop positive relationships with the business and other functions involved in downstream technical processes - Look to improve all aspects of the It Service Desk functions continually This is what you'll need: - At least 3-5 years of relevant (IT Service/Help Desk) work experience required - High School education required - Bachelor's degree and IT Certifications preferred - Strong written and verbal communication skills are a must - Provide professional and empathetic technical support to our end users while managing service request queue - Help keep our end users productive by documenting, monitoring, and resolving issues quickly. - Experience with Wired/Wireless networks, VPN, Collaboration tools (Chat and Video Conferencing), A/V devices, and conference room systems. - Support Experience with Office365, all major browsers, 3rd party popular applications, encryption software, anti-virus solutions, Virtual Desktop Infrastructure (VDIs), DNS, DHCP, Active Directory, file and printing services, and shared drives - Familiarity with the standard helpdesk ticketing tools (ServiceNow, Jira) - Ability to coordinate and communicate at all levels within the organization - Business Stakeholders, Vendors, Suppliers, Sr Managers, and C-Level Execs - Tech Savvy - Ability and passion for learning new technology and tools - Passion for Customer Support - A drive to help end users get what they need to do their jobs the best they can. A sense of satisfaction from helping end users get what they need in a timely manner - Prioritization Skills - The ability to analyze support requests and prioritize them based on impact - Discipline - The discipline to actively manage help desk tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc communication - A Teacher - Able to teach end users about IT technologies or solutions to their issues in an easy-to-understand way - Self-Starter - The ability to actively look for effective tasks such as Knowledgebase updates to complete in times of low tickets - Ability to articulate technical solutions to non-technical users in simple and easy to understand terms