Service Desk Manager Jobs in San Ramon, CA (NOW HIRING)

Posting Open Date: 6/29/26

Anticipated Posting Close Date*: 8/29/27

*Job posting may close early due to the volume of applicants.

Deal Desk Manager

Fastly is seeking a highly motivated and experienced Deal Desk Manager to manage the end-to-end execution of our most complex and strategic deals. In this role, you will be responsible for the day-to-day operations of our Deal Desk, focusing on driving revenue growth and ensuring a smooth deal approval process. The ideal candidate will have a strong Deal Desk background with knowledge of CDN and/or Security products, consumption-based models, excellent analytical skills, and the ability to collaborate with cross-functional teams.

What You'll Do:

• Partner with Sales, Finance, Legal, and Product teams to structure deals that maximize revenue and customer satisfaction.
• Review, analyze, and approve non-standard deals, providing guidance on deal structuring, contract terms, and negotiation strategies.
• Ensure a smooth and efficient deal approval process.
• Monitor and analyze deal performance metrics, identifying trends, risks, and opportunities to optimize Deal Desk processes and policies.
• Maintain a comprehensive understanding of the company's product offerings, pricing models, and competitive landscape.
• Partner with the Deal Desk leader to implement Deal Desk policies, procedures, and tools to drive efficiency and effectiveness.
• Ensure compliance with company guidelines, policies, and revenue recognition rules.

What We're Looking For: 

• Bachelor's degree, preferably in Business Administration, Economics, Accounting, Finance, or related field OR commensurate work experience
• 5+ years experience as a Deal Desk Manager
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in Salesforce and Salesforce CPQ, Google Suite, and Microsoft Excel.
• Strong experience with non-standard deal structuring, contract terms, and negotiation strategies.
• Ability to collaborate effectively with cross-functional teams.
• Experience in process improvement and policy development.
• Strong problem-solving and decision-making skills.

We'll be super impressed if you have experience in any of these:

• Experience in the CDN or security industry.
• Knowledge of SaaS business models and consumption-based pricing.

Work Hours: 

• This position will require you to be available during core business hours. 

Work Location(s) & Travel Requirements: 

This position has one opening and can be hired in the following preferred office locations:

• San Francisco

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home. 

SF / LA Fair Chance Ordinance Statement

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Salary: 

The estimated salary range for this position is $133,200.00 - $159,840.00.

Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.

This role may be eligible to participate in Fastly's equity and discretionary bonus programs.

Benefits: 

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings? 

We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2026, we offer 12 paid local holidays, 12 paid company wellness days.