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Service Desk Manager Jobs in Rio Rancho, NM (NOW HIRING)

Total Management Systems

Front Desk Agent

Albuquerque, NM · On-site

$13.25 - $16.75/hr

The Fairfield Inn & Suites by Marriott is looking for a Front Desk Agent to join the team. This is a great opportunity to begin a career in the hospitality industry. By working for this hotel, you

Spark by Hilton

Front Desk Agent

Albuquerque, NM · On-site

$13 - $16.50/hr

As a Front Desk Agent , you'll be the welcoming face and the trusted point of contact for our guests. From check-in to check-out, your role is to deliver exceptional hospitality with professionalism,

TownePlace Suites by Marriott

Front Desk Agent

Albuquerque, NM · On-site

$13.25 - $16.75/hr

We are seeking a highly motivated and professional Front Desk Agent to join our team at TownePlace Suites by Marriott. As a Front Desk Agent, you will be the first point of contact for our guests and

HHM Hotels

Breakfast Attendant

Albuquerque, NM

$14 - $16.50/hr

Overview Opportunity: Breakfast Attendant Prepare breakfast bar for hotel guests while greeting and servicing them in a friendly manner consistent with brand and/or hotel and sustainability

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Service Desk Manager information

See Rio Rancho, NM salary details

$32.9K

$85.2K

$141.6K

How much do service desk manager jobs pay per year?

As of Jun 3, 2026, the average yearly pay for service desk manager in Rio Rancho, NM is $85,246.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,000.00 and $101,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Desk Manager, and why are they important?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a Service Desk Manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a Service Desk Manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

What are popular job titles related to Service Desk Manager jobs in Rio Rancho, NM? For Service Desk Manager jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Service Desk Manager jobs in Rio Rancho, NM look for? The top searched job categories for Service Desk Manager jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Service Desk Manager jobs? Cities near Rio Rancho, NM with the most Service Desk Manager job openings:
Service Desk Manager jobs near you
Front Desk Agent

Front Desk Agent

Total Management Systems, Inc.

Albuquerque, NM • On-site

$13.75 - $17.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

Job description

Front Desk Agent

Do you enjoy welcoming, helping and meeting new people? Do you have an interest in the hotel industry or gaining Marriott experience? The Fairfield Inn Airport is looking for a Front Desk Agent to join the team. By working for this hotel, you will be managed by Total Management Systems, a growing organization operating ten hotels throughout the state. Enjoy access to health insurance, dental coverage, vision, 401(k) with a match, paid time-off, paid sick leave and hotel discounts.

You are often time's the first representative of the hotel that a guest comes in contact with, and as such one of the most important sources of public relations to our business. Therefore, confidentiality, cheerfulness, friendliness, honesty, politeness, and tactfulness are important traits that are expected at all times. Each guest must know they come first. Negative, unprofessional comments about guests or other team members should never be expressed in public or to a guest.

Major Duties:

  • Assisting guests with the check-in and check-out process, including the computation and collection of payment.
  • Complete and verify all audit paperwork and shift reports.
  • Process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures.
  • Perform nightly balancing and telephone services to ensure proper posting to property management system; perform night backup of server.
  • Prepare express checkout folios.
  • Maintain room status inventory.
  • Communicate all pertinent shift information to GM and other desk staff.
  • Being proficient in local area amenities (nearest restaurants, gas stations, banks/atms, post offices, shopping, etc).
  • Handling guest's concerns immediately and requesting management assistance if necessary.
  • Have detailed knowledge of the hotel amenities including all systems in the guest rooms (phone systems, internet use, movies, long distance phone calls, how to work the thermostat, etc).
  • Ensuring through their action, the highest level of guest satisfaction possible.
  • Must sell the value of the hotel and strive to earn the most reservations and room sales via phone and personal contact with potential guests.
  • Responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel. Responsible for the overall operations and appearance of the front desk.
  • Typically handles both the duties of the front desk agent and some of the duties of the accounting department.
  • Tracks room revenue, occupancy percentages, and other front office operating statistics.
  • Always represent the hotel in a positive manner; SMILE.
  • Other duties as assigned

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