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Service Desk Manager Jobs in Rio Rancho, NM (NOW HIRING)

Total Management Systems

Front Desk Agent

Albuquerque, NM · On-site

$13.25 - $16.75/hr

Perform nightly balancing and telephone services to ensure proper posting to property management ... Communicate all pertinent shift information to GM and other desk staff. * Being proficient in local ...

Total Management Systems

Front Desk Agent

Albuquerque, NM · On-site

$14/hr

Perform nightly balancing and telephone services to ensure proper posting to property management ... Communicate all pertinent shift information to GM and other desk staff. * Being proficient in local ...

ATA Services Inc

Help Desk Technician

Santa Fe, NM · On-site

$26/hr

ATA Services is currently seeking to hire a Help Desk Technician to work on a temporary assignment with the State of NM - Department of Information Technology. This position is NOT remote . * Rate ...

ATA Services Inc

Help Desk Technician

Santa Fe, NM · On-site

$26/hr

ATA Services is currently seeking to hire a Help Desk Technician to work on a temporary assignment with the State of NM - Department of Information Technology. This position is NOT remote . * Rate ...

Planet Fitness

Front Desk Associate

Albuquerque, NM

$13.50 - $17.50/hr

Provide gracious and efficient telephone service. Calls should be answered promptly and ... Ability to manage multiple responsibilities * Solid work ethic with strong decision-making, problem ...

Planet Fitness

Front Desk Associate

Albuquerque, NM · On-site

$12.50 - $16.25/hr

Provide gracious and efficient telephone service. Calls should be answered promptly and ... Ability to manage multiple responsibilities * Solid work ethic with strong decision-making, problem ...

Planet Fitness

Front Desk Associate

Albuquerque, NM

$13 - $16.50/hr

Provide gracious and efficient telephone service. Calls should be answered promptly and ... Ability to manage multiple responsibilities * Solid work ethic with strong decision-making, problem ...

Planet Fitness

Front Desk Associate

Albuquerque, NM · On-site

$13 - $16.50/hr

Provide gracious and efficient telephone service. Calls should be answered promptly and ... Ability to manage multiple responsibilities * Solid work ethic with strong decision-making, problem ...

Ramada Albuquerque

Hotel Front Desk Agent

Albuquerque, NM · On-site

$13 - $14/hr

... Agent to provide excellent service to our guests. The ideal candidate should have strong ... Manage cash drawer and process payments (room charges, cash, debit, or credit). * Keep the front ...

Mehr Consultancy

Hotel Front Desk Agent

Albuquerque, NM · On-site

$16 - $18/hr

... Agent to provide excellent service to our guests. The ideal candidate should have strong ... Manage cash drawer and process payments (room charges, cash, debit, or credit). * Keep the front ...

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Showing results 41-60

All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Rio Rancho, NM

Service Desk Manager information

See Rio Rancho, NM salary details

$32.9K

$85.2K

$141.6K

How much do service desk manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for service desk manager in Rio Rancho, NM is $85,246.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,000.00 and $101,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn between $60,000 and $100,000 annually, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and leadership abilities to oversee support teams and ensure service quality.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.
What job categories do people searching Service Desk Manager jobs in Rio Rancho, NM look for? The top searched job categories for Service Desk Manager jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Service Desk Manager jobs? Cities near Rio Rancho, NM with the most Service Desk Manager job openings:
Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Rio Rancho, NM as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $85,246 per year, or $41 per hour.

Front Desk Agent

Total Management Systems

Albuquerque, NM • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

Do you enjoy welcoming, helping and meeting new people? Do you have an interest in the hotel industry or gaining Marriott experience? The Fairfield Inn Airport is looking for a Front Desk Agent to join the team. By working for this hotel, you will be managed by Total Management Systems, a growing organization operating ten hotels throughout the state. Enjoy access to health insurance, dental coverage, vision, 401(k) with a match, paid time-off, paid sick leave and hotel discounts.

You are often time’s the first representative of the hotel that a guest comes in contact with, and as such one of the most important sources of public relations to our business. Therefore, confidentiality, cheerfulness, friendliness, honesty, politeness, and tactfulness are important traits that are expected at all times. Each guest must know they come first. Negative, unprofessional comments about guests or other team members should never be expressed in public or to a guest.

Major Duties:

  • Assisting guests with the check-in and check-out process, including the computation and collection of payment.
  • Complete and verify all audit paperwork and shift reports.
  • Process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures.
  • Perform nightly balancing and telephone services to ensure proper posting to property management system; perform night backup of server.
  • Prepare express checkout folios.
  • Maintain room status inventory.
  • Communicate all pertinent shift information to GM and other desk staff.
  • Being proficient in local area amenities (nearest restaurants, gas stations, banks/atms, post offices, shopping, etc).
  • Handling guest’s concerns immediately and requesting management assistance if necessary.
  • Have detailed knowledge of the hotel amenities including all systems in the guest rooms (phone systems, internet use, movies, long distance phone calls, how to work the thermostat, etc).
  • Ensuring through their action, the highest level of guest satisfaction possible.
  • Must sell the value of the hotel and strive to earn the most reservations and room sales via phone and personal contact with potential guests.
  • Responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel. Responsible for the overall operations and appearance of the front desk.
  • Typically handles both the duties of the front desk agent and some of the duties of the accounting department.
  • Tracks room revenue, occupancy percentages, and other front office operating statistics.
  • Always represent the hotel in a positive manner; SMILE.
  • Other duties as assigned