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Service Desk Manager Jobs in Nobleton, ON (NOW HIRING)

Quality Staffing Pro

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Technical Support Agent

Scarborough, ON · On-site

CA$19 - CA$20/hr

... desk, service desk or a customer service/call centre environment is preferred. * Strong customer service and communication skills. * Experience using a ticketing system to log, track and manage ...

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Quality Staffing Pro

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Technical Support Agent

Scarborough, ON · On-site

CA$19 - CA$20/hr

... desk, service desk or a customer service/call centre environment is preferred. * Strong customer service and communication skills. * Experience using a ticketing system to log, track and manage ...

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Harry Rosen, Inc.

Operations Associate

Toronto, ON · On-site

CA$17.60 - CA$18.10/hr

Experience with shipping, receiving, merchandising, order fulfillment and inventory management in a retail environment * Experience working in a client-facing role at the service desk, providing ...

MetCap Living Management Inc

IT Manager

Toronto, ON · On-site

MetCap Living Management Inc. is one of the largest private third-party property managers ... Oversee service desk operations and personally handle escalations when required. * Establish and ...

Norton Rose Fulbright

Director, IT Support

Toronto, ON · On-site

... of the Service Desk (SD), Enterprise Resource Planning (ERP), Level 1 Support, Identity and Access Management (IAM) and Audio Visual (AV) teams. Principal Duties: * Co-ordination of the team(s)

The Backyard Club Inc.

Front Desk Reception

Concord, ON · On-site

CA$18 - CA$18.50/hr

Manage member check-ins, guest waivers, guest passes, day passes, and basic account updates ... Previous reception, hospitality, fitness club, recreation facility, or customer service experience ...

University of Toronto

IT Specialist

Toronto, ON · On-site

The incumbent will respond to and categorize all ticket intakes sent to the UTM Service Desk, manage support phone calls and e-mails, and prepare and edit knowledge base articles as required. In ...

DSV Global Transportation

Pricing Analyst

Milton, ON

CA$53K/yr

... Desk Manager & Country Procurement. This position will interface between customers, our ... Provide appropriate pricing for DSV products and services to customers ad spot requests by applying ...

Victoria Park Medispa

Front Desk Coordinator

Toronto, ON

CA$20 - CA$23/hr

Managing patient check-ins, checkouts, and re-bookings seamlessly * Processing medical billing and ... Loves delivering exceptional service and following through * Can work independently while being a ...

Victoria Park Medispa

Front Desk Coordinator

Toronto, ON · On-site

CA$20 - CA$23/hr

Managing patient check-ins, checkouts, and re-bookings seamlessly * Processing medical billing and ... Loves delivering exceptional service and following through * Can work independently while being a ...

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Service Desk Manager information

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn an average salary of around $70,000 to $100,000 per year, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and experience managing support teams in a help desk or IT service environment.

What cities near Nobleton, ON are hiring for Service Desk Manager jobs?

Cities near Nobleton, ON with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Nobleton, ON as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Technical Support Agent

Quality Staffing Pro

Scarborough, ON • On-site

CA$19 - CA$20/hr

Contractor

Posted 2 days ago

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Job description

One of our large technology clients in Scarborough is seeking 3 IT Technical Support Agents to join their team starting on a 6 month contract, with high possibility of full-time conversion. Training is provided.


In this role, you will provide first-line technical support to internal and external users by diagnosing, troubleshooting and resolving issues related to hardware, software, networking and business applications. This position is ideal for someone with strong customer service skills who enjoys problem-solving and thrives in a fast-paced, high-volume support environment with opportunities for career growth.


Key Responsibilities

  • Respond to incoming customer calls and technical support requests in a professional and timely manner.
  • Troubleshoot and resolve first-level technical issues or escalate more complex problems to the appropriate support team.
  • Create, update and manage service tickets, ensuring accurate documentation and timely follow-up.
  • Monitor the shared support inbox and respond to customer inquiries.
  • Coordinate with field technicians and internal teams to ensure issues are resolved efficiently.
  • Keep customers informed throughout the support process while providing exceptional customer service.
  • Follow established procedures, technical documentation and escalation guidelines.
  • Identify recurring issues and recommend opportunities to improve support processes.
  • Collaborate with the service desk team to meet service level objectives and response times.


Qualifications

  • Previous experience in technical support, help desk, service desk or a customer service/call centre environment is preferred.
  • Strong customer service and communication skills.
  • Experience using a ticketing system to log, track and manage support requests.
  • Good troubleshooting and problem-solving skills with the ability to identify and resolve common technical issues.
  • Basic knowledge of Windows operating systems, computer hardware and software.
  • Understanding of networking fundamentals, including TCP/IP, DNS, DHCP and basic connectivity troubleshooting.
  • Experience with remote support tools is considered an asset.
  • Ability to work independently, prioritize work and perform well in a fast-paced environment.
  • Strong attention to detail and commitment to delivering excellent customer service.
  • CompTIA A+ certification, or progress toward obtaining it, is considered an asset.


Why Join?

  • Opportunity to work with a leading technology organization.
  • Room for career growth and development into senior technical support, IT and implementation roles.
  • Collaborative and supportive team environment.


Equal Opportunity Employer


Quality Solution Pros is an equal opportunity employer and recruitment agency. We are committed to fostering an inclusive, diverse and accessible workplace. We welcome applications from qualified candidates of all backgrounds. Accommodations are available upon request for candidates participating in all stages of the recruitment and selection process. 

Company Description

Quality Staffing Pro is a woman-led, Canadian staffing and recruitment agency dedicated to connecting exceptional talent with leading organizations across technology, engineering, quality assurance, professional services and corporate support. We take a relationship-first approach, partnering closely with both clients and candidates to deliver quality placements that drive long-term success. Our focus is on understanding people, building lasting relationships and creating opportunities for growth.