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Service Desk Manager Jobs in Forney, TX (NOW HIRING)

Halo Group

IT Service Desk (Phone Support)

Irving, TX · On-site

Under the guidance and direction of the IT Service Desk Manager, this position will be responsible for providing BOTH level 1 phone support and level 2 desktop support solving technical problems that ...

Banner House at T Bar M

Front Desk Manager

Dallas, TX · On-site

$16.75 - $21.75/hr

This role requires exceptional customer service skills, strong leadership, and the ability to manage day-to-day front desk operations seamlessly. As the first point of contact, the Front Desk Manager ...

Banner House at T Bar M

Front Desk Manager

Dallas, TX · On-site

$17 - $21.75/hr

This role requires exceptional customer service skills, strong leadership, and the ability to manage day-to-day front desk operations seamlessly. As the first point of contact, the Front Desk Manager ...

Smart AutoCare

Service Desk Technician

Richardson, TX · On-site

They are seeking a customer service-oriented Help Desk Specialist to provide technical support to ... time-management skills • Ability to effectively work independently and on teams • ...

Inficare Technologies

Service Desk Agent

Dallas, TX · On-site

$16.75 - $21.50/hr

Service Desk Agent Location: Dallas, TX (Onsite) Job Type: Contract Duration: 6 Months Job Overview ... Working knowledge of Salesforce, Jira, or similar CRM/ticketing platforms * Strong communication ...

Vertisystem Inc.

Service Desk Analyst

Dallas, TX · On-site

$20.25 - $27.75/hr

We're looking for a Tier 1 Service Desk Analyst to join our growing IT team. You'll be the first point of contact for technical support, helping employees resolve hardware, software, and basic ...

AccorHotel

Assistant Front Desk Manager

Dallas, TX · On-site

$17.25 - $21.75/hr

Assistant Front Desk Manager Inspiring and engaging. As an Assistant Front Desk Manager, you will ... Lead and manage all aspects of the Front Office department and ensure all service standards are ...

TEKsystems

Service Desk Analyst

Dallas, TX · On-site

$29/hr

Service Desk Analyst (Entry-Level)Overview We are seeking a customer-focused Service Desk Analyst ... Deploy software updates and patches using endpoint management tools. * Create and update knowledge ...

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All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Forney, TX

Service Desk Manager information

See Forney, TX salary details

$32.9K

$85.1K

$141.4K

How much do service desk manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for service desk manager in Forney, TX is $85,148.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,000.00 and $101,300.00 per year, depending on experience, location, and employer.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn an average salary of around $70,000 to $100,000 per year, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and experience managing support teams in a help desk or IT service environment.

What are popular job titles related to Service Desk Manager jobs in Forney, TX?

For Service Desk Manager jobs in Forney, TX, the most frequently searched job titles are:

What job categories do people searching Service Desk Manager jobs in Forney, TX look for?

The top searched job categories for Service Desk Manager jobs in Forney, TX are:

What cities near Forney, TX are hiring for Service Desk Manager jobs?

Cities near Forney, TX with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Forney, TX as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $85,148 per year, or $40.9 per hour.

Service Desk Manager

Alliance Defending Freedom

Dallas, TX • On-site

Full-time

Posted 28 days ago

Job description

Make a difference with us! At Alliance Defending Freedom, we believe God has brought you here for His purpose—to stand for truth and defend the God-given right to live and speak it. Together, we protect religious freedom, free speech, the sanctity of life, marriage and family, and parental rights. Review our Statement of Faith to ensure we're a fit for you.

Locations: Scottsdale, AZ / Lansdowne, VA / Dallas, TX

Team Overview

In this role, you are responsible for managing the Service Desk function and IT Support team across our US and international offices. Our Service Desk team diagnoses, tracks, and resolves Tier 1 & 2 technical issues for the ministry staff, and escalates advanced technical support issues to Security, Infrastructure, and Engineering teams to address.

The ideal candidate is someone who excels at leading dispersed teams and isn't afraid to be hands-on tackling tickets alongside the team. You are passionate about providing excellent customer service to staff members, radiating Christ's character in all interactions. Lastly you are up for the challenge of moving the Service Desk from a reactionary IT function to a strategic department by driving innovation and process improvements.

Key Responsibilities

  • Manage and oversee a team of Technical Support Specialists, ensuring the Service Desk team is meeting stated service level agreements (SLAs) with excellence across the organization.
  • Analyze Service Desk activities and develop tools and process improvements to optimize service and team performance, including daily, weekly, and monthly reports on Service Desk productivity.
  • Be the key driver in supporting the ITSM framework and champion Continuous Improvement.
  • Responsible for escalation and follow-up of Service Desk tickets, working to reduce or eliminate recurring tickets.
  • Perform a high level of local support for onsite personnel as well as remote support using remote control tools. Supported platforms include all ministry software, hardware, and network systems.
  • Coordinate with Team Leads, IT personnel, and vendors as required to address issues related to existing IT systems and implementations of new IT technologies.
  • Determine the root cause of problems and identify workarounds or permanent fixes, ensure workarounds and permanent fixes are documented and communicated.
  • Ensure effective and prompt communication throughout the process of all Service Desk cases.
  • Manage and track inventory for assets (PCs, phones, Macs, iPads, etc.) and consumables (cameras, keyboard/mouse, monitors, etc.)
  • Ensure inventory levels (min/max) are being kept and updated per location, and update those levels as needed.
  • Create, update, and enforce the use of standard operating procedures and policies by all team members.
  • Leverage AI-assisted support tools and automation to improve first-contact resolution and reduce average handle time.
  • Maintain, expand, and champion the self-service knowledge base to empower end users and reduce recurring, repetitive tickets.
  • Travel to various US and European offices.

As a Team Leader you will:

  • Act as a servant leader by training, encouraging, coaching, and developing your Team Members. Foster a spirit of trust and innovation in your team.
  • Meet regularly with your Team Members to discuss their progress and complete Career Path Discussions.
  • Approve PTO requests, time cards, and expense reports.

Minimum Qualifications

  • Bachelor's degree in computer science, information technology, or a related field or equivalent experience.
  • 5+ years experience in desktop/systems support or IT service management, as well as 2+ years of supervisory experience.
  • Excellent written and verbal communication skills and ability to communicate effectively with end-users in non-technical terms.
  • Proven technical troubleshooting and problem-solving skills.
  • Experience with Microsoft, Linux, Windows and iOS and other common operating systems and software applications.
  • Familiarity with AI-assisted support and productivity tools (e.g., Claude, Copilot, or similar).
  • Ability to assist and/or coach team members and end-users with advanced technical issues.
  • Ability to travel as needed (~10-15%)

Preferred Qualifications

  • ITIL Foundation certification preferred

Pay & Benefits

At Alliance Defending Freedom, we offer a competitive compensation and benefits package to support your well-being and growth. While we do not disclose specific salary ranges, our compensation is competitive with top non-profit law firms. Our benefits include 100% covered medical and dental insurance, medical and dependent care reimbursement, paid disability, long-term care, life insurance, and a 401(k) plan with a 4% company match. We prioritize work-life balance with paid time off and 12 paid holidays each year.

Want to Know More About ADF?

This salary range is reflective of a position based in Lansdowne, VA. This range is a good-faith estimate, and the actual salary may vary based on the candidate's experience, skills, qualifications, and office location.

Virginia Salary Range
$92,000—$147,900 USD