Ashland, VA · On-site
$150K - $170K/yr
Program Manager II - IT Service Desk Location: Ashburn, VA - On-site Schedule: Day shift; 24/7 ... Oversee knowledge management, including a library of approximately 500 knowledge articles , ticket ...
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Ashland, VA · On-site
$150K - $170K/yr
Program Manager II - IT Service Desk Location: Ashburn, VA - On-site Schedule: Day shift; 24/7 ... Oversee knowledge management, including a library of approximately 500 knowledge articles , ticket ...
$150K - $170K/yr
Program Manager II - IT Service Desk Location: Ashburn, VA - On-site Schedule: Day shift; 24/7 ... Oversee knowledge management, including a library of approximately 500 knowledge articles , ticket ...
Quick apply
$150K - $170K/yr
Program Manager II - IT Service Desk Location: Ashburn, VA - On-site Schedule: Day shift; 24/7 ... Oversee knowledge management, including a library of approximately 500 knowledge articles , ticket ...
Vienna, VA · On-site
Service Desk Representative Kadiak LLC, a Koniag Government Services company, is seeking an ... Managing the customer's ticketing queue. * Tier 1-2 troubleshooting. * Solving issues such as ...
Vienna, VA · On-site
Service Desk Representative Kadiak LLC, a Koniag Government Services company, is seeking an ... Managing the customer's ticketing queue. * Tier 1-2 troubleshooting. * Solving issues such as ...
Ensure Service Desk activities comply with contract requirements, IT security requirements, federal policies, and IT service management best practices. * Identify opportunities to improve processes ...
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Ensure Service Desk activities comply with contract requirements, IT security requirements, federal policies, and IT service management best practices. * Identify opportunities to improve processes ...
Vienna, VA · On-site
$80 - $100/hr
The Service Desk Lead will manage the performance of service level agreements and support clients to ensure that service levels are achieved. The Service Desk Lead is responsible for ensuring the ...
Vienna, VA · On-site
$80 - $100/hr
The Service Desk Lead will manage the performance of service level agreements and support clients to ensure that service levels are achieved. The Service Desk Lead is responsible for ensuring the ...
Merrifield, VA · On-site
$125 - $150/hr
Ensure Service Desk activities comply with contract requirements, IT security requirements, federal policies, and IT service management best practices. * Identify opportunities to improve processes ...
Merrifield, VA · On-site
$125 - $150/hr
Ensure Service Desk activities comply with contract requirements, IT security requirements, federal policies, and IT service management best practices. * Identify opportunities to improve processes ...
Vienna, VA · On-site
The Service Desk Lead will manage the performance of service level agreements and support clients to ensure that service levels are achieved. The Service Desk Lead is responsible for ensuring the ...
Vienna, VA · On-site
The Service Desk Lead will manage the performance of service level agreements and support clients to ensure that service levels are achieved. The Service Desk Lead is responsible for ensuring the ...
Quantico, VA · On-site
Facilitate day-to-day management of customer problems, requests, and issues, providing hands-on ... Strong Service Desk background with hands-on troubleshooting experience. * ITIL v4 Foundation ...
Quantico, VA · On-site
Facilitate day-to-day management of customer problems, requests, and issues, providing hands-on ... Strong Service Desk background with hands-on troubleshooting experience. * ITIL v4 Foundation ...
Quantico, VA · On-site
Facilitate day-to-day management of customer problems, requests, and issues, providing hands-on ... Strong Service Desk background with hands-on troubleshooting experience. * ITIL v4 Foundation ...
Quantico, VA · On-site
Facilitate day-to-day management of customer problems, requests, and issues, providing hands-on ... Strong Service Desk background with hands-on troubleshooting experience. * ITIL v4 Foundation ...
Quantico, VA · On-site
Facilitate day-to-day management of customer problems, requests, and issues, providing hands-on ... Strong Service Desk background with hands-on troubleshooting experience. * ITIL v4 Foundation ...
Quantico, VA · On-site
Facilitate day-to-day management of customer problems, requests, and issues, providing hands-on ... Strong Service Desk background with hands-on troubleshooting experience. * ITIL v4 Foundation ...
Quantico, VA · On-site
Facilitate day-to-day management of customer problems, requests, and issues, providing hands-on ... Strong Service Desk background with hands-on troubleshooting experience. * ITIL v4 Foundation ...
Quantico, VA · On-site
Facilitate day-to-day management of customer problems, requests, and issues, providing hands-on ... Strong Service Desk background with hands-on troubleshooting experience. * ITIL v4 Foundation ...
Vienna, VA · On-site
The Service Desk Lead will manage the performance of service level agreements and support clients to ensure that service levels are achieved. The Service Desk Lead is responsible for ensuring the ...
Vienna, VA · On-site
The Service Desk Lead will manage the performance of service level agreements and support clients to ensure that service levels are achieved. The Service Desk Lead is responsible for ensuring the ...
Vienna, VA · On-site
$80K - $100K/yr
The Service Desk Lead will manage the performance of service level agreements and support clients to ensure that service levels are achieved. The Service Desk Lead is responsible for ensuring the ...
Vienna, VA · On-site
$80K - $100K/yr
The Service Desk Lead will manage the performance of service level agreements and support clients to ensure that service levels are achieved. The Service Desk Lead is responsible for ensuring the ...
Vienna, VA · On-site
The Service Desk Lead will manage the performance of service level agreements and support clients to ensure that service levels are achieved. The Service Desk Lead is responsible for ensuring the ...
Vienna, VA · On-site
The Service Desk Lead will manage the performance of service level agreements and support clients to ensure that service levels are achieved. The Service Desk Lead is responsible for ensuring the ...
The Service Desk Lead will manage the performance of service level agreements and support clients to ensure that service levels are achieved. The Service Desk Lead is responsible for ensuring the ...
The Service Desk Lead will manage the performance of service level agreements and support clients to ensure that service levels are achieved. The Service Desk Lead is responsible for ensuring the ...
This role provides operational support to the Service Desk Manager by overseeing daily Service Desk operations, mentoring analysts, resolving escalated technical issues, and ensuring ticket queues ...
This role provides operational support to the Service Desk Manager by overseeing daily Service Desk operations, mentoring analysts, resolving escalated technical issues, and ensuring ticket queues ...
Reston, VA · On-site
Service Desk Lead ID 2025-3177 Job Locations US Category Information Technology Type Regular ... Manage help desk workforce scheduling, workload distribution, and queue management across multiple ...
Reston, VA · On-site
Service Desk Lead ID 2025-3177 Job Locations US Category Information Technology Type Regular ... Manage help desk workforce scheduling, workload distribution, and queue management across multiple ...
This role provides operational support to the Service Desk Manager by overseeing daily Service Desk operations, mentoring analysts, resolving escalated technical issues, and ensuring ticket queues ...
This role provides operational support to the Service Desk Manager by overseeing daily Service Desk operations, mentoring analysts, resolving escalated technical issues, and ensuring ticket queues ...
This role provides operational support to the Service Desk Manager by overseeing daily Service Desk operations, mentoring analysts, resolving escalated technical issues, and ensuring ticket queues ...
This role provides operational support to the Service Desk Manager by overseeing daily Service Desk operations, mentoring analysts, resolving escalated technical issues, and ensuring ticket queues ...
This role provides operational support to the Service Desk Manager by overseeing daily Service Desk operations, mentoring analysts, resolving escalated technical issues, and ensuring ticket queues ...
This role provides operational support to the Service Desk Manager by overseeing daily Service Desk operations, mentoring analysts, resolving escalated technical issues, and ensuring ticket queues ...
$36.2K - $47K
6% of jobs
$47K - $57.9K
6% of jobs
$57.9K - $68.8K
9% of jobs
$70.9K is the 25th percentile. Wages below this are outliers.
$68.8K - $79.6K
19% of jobs
The median wage is $86.6K / yr.
$79.6K - $90.5K
15% of jobs
$90.5K - $101.4K
12% of jobs
$107.6K is the 75th percentile. Wages above this are outliers.
$101.4K - $112.2K
14% of jobs
$112.2K - $123.1K
5% of jobs
$123.1K - $133.9K
5% of jobs
$133.9K - $144.8K
5% of jobs
$144.8K - $155.7K
3% of jobs
$36.2K
$93.7K
$155.7K
Ashland, VA • On-site
$150K - $170K/yr
Full-time
Posted 5 days ago
Location: Ashburn, VA – On-site
Schedule: Day shift; 24/7 on-call support as needed
Clearance: Must be able to pass a federal background investigation
Citizenship: U.S. Citizenship required
We are seeking an experienced Program Manager II to lead a large-scale, mission-critical Technology Service Desk supporting a federal environment. This is a key leadership position for someone who has successfully managed high-volume 24x7 IT support operations, large technical teams, and Government customer relationships.
What You’ll DoServe as the primary point of contact for Government leadership and the Contracting Officer’s Representative (COR).
Lead day-to-day operations of a 24x7 Technology Service Desk.
Manage 50+ staff, including scheduling, supervision, resource allocation, and staffing adjustments based on call, chat, email, and ticket volumes.
Ensure service delivery follows ITIL and HDI standards and best practices.
Monitor quality, performance metrics, AQLs, operational events, and corrective actions.
Oversee knowledge management, including a library of approximately 500 knowledge articles, ticket templates, and scripted responses.
Direct employee training in systems, processes, and customer-service standards.
Lead transition planning for incoming and outgoing service operations.
Prepare and present monthly Program Management Reviews, daily metrics, executive reports, and weekly performance reporting.
Drive continuous improvement in service delivery and customer experience.
5+ years managing a 24x7 IT Service Desk with at least 50 staff.
Government contract program-management experience.
Strong knowledge of ITIL and HDI frameworks.
Excellent leadership, communication, and problem-solving skills.
U.S. Citizenship and ability to pass required background investigation.
Preferred: ITIL v4, HDI Manager/Director, PMP, ServiceNow, Amazon Connect, federal/DHS service desk experience, and management of geographically dispersed teams.
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TEEMA is an award-winning, industry-leading recruitment agency dedicated to building meaningful relationships across North America. We achieve this time after time by consistently sourcing, screening, managing and securing top talent tailored to employers’ specific needs. The team that makes this happen consists of hundreds of experienced professional recruiters backed by exceptional, tenured leadership and back-office support. No matter how unique or challenging your hiring needs may be or how misunderstood or undervalued your in-demand skills may be in your current role, we have you covered. Our primary objective is to provide an exceptional recruitment experience for our clients and candidates and an ecosystem that empowers our team to thrive.
Recruiting and staffing services
201 - 500 Employees
Litchfield Park, AZ, US
