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Service Desk It Jobs in Irving, TX (NOW HIRING)

Celina, City of (TX)

IT Service Desk Analyst

Celina, TX

$52.82K - $77.56K/yr

As the IT Service Desk Analyst, you will: ensure continuity of computer system services for our customers by providing the technical expertise and assistance necessary to resolve all aspects of user ...

Omni Hotels

IT Service Desk Analyst

Dallas, TX · On-site

The Service Desk Analyst effectively responds to phone and online inquiries for assistance with the company's computer and IT systems/applications in order to identify, troubleshoot and quickly ...

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Service Desk It information

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How much do service desk it jobs pay per hour?

As of May 28, 2026, the average hourly pay for service desk it in Irving, TX is $22.94, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $25.87 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Desk IT professional, and why are they important?

To thrive as a Service Desk IT professional, you need a solid understanding of computer systems, troubleshooting processes, and customer support, often supported by a degree in IT or relevant certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving skills are crucial for effectively assisting users and managing stress. These skills ensure efficient resolution of technical issues, high user satisfaction, and smooth IT operations within an organization.

What are some common challenges faced in a Service Desk IT role and how can they be managed?

Service Desk IT professionals often encounter challenges such as handling high volumes of support requests, prioritizing urgent issues, and effectively communicating technical information to non-technical users. Time management and strong organizational skills are essential for managing ticket backlogs and meeting service level agreements. Developing excellent customer service skills and staying calm under pressure can help in resolving user concerns efficiently and maintaining positive interactions. Regular training and collaboration with team members can also aid in staying updated with new technologies and troubleshooting techniques.

What is a Service Desk IT professional?

A Service Desk IT professional is responsible for providing technical support and assistance to users experiencing issues with computer systems, software, and hardware. They serve as the primary point of contact for troubleshooting, problem resolution, and service requests within an organization. Service Desk IT staff may handle tasks such as resetting passwords, resolving connectivity problems, and escalating more complex issues to higher-level technical teams. Their goal is to ensure that IT services run smoothly and efficiently, minimizing downtime for end users.

What is the difference between Service Desk It vs Help Desk Technician?

AspectService Desk ItHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI
Work EnvironmentCorporate IT support, enterprise environmentsHelp desk, technical support centers
Employer & IndustryIT service providers, large organizationsSmall to medium businesses, tech support firms
Search & Comparison IntentUnderstanding roles, career paths, certificationsTechnical support, troubleshooting skills

Service Desk It typically involves managing IT support requests within an organization, focusing on incident resolution and service management. Help Desk Technicians often handle first-level technical support, troubleshooting hardware and software issues. While both roles require similar certifications and work in support environments, Service Desk It has a broader scope including service management processes, whereas Help Desk Technicians focus more on direct user support.

What are popular job titles related to Service Desk It jobs in Irving, TX? For Service Desk It jobs in Irving, TX, the most frequently searched job titles are:
What job categories do people searching Service Desk It jobs in Irving, TX look for? The top searched job categories for Service Desk It jobs in Irving, TX are:
What cities near Irving, TX are hiring for Service Desk It jobs? Cities near Irving, TX with the most Service Desk It job openings:
Service Desk It jobs near you
Infographic showing various Service Desk It job openings in Irving, TX as of May 2026, with employment types broken down into 20% Internship, and 80% Full Time. Highlights an 100% In-person job distribution, with an average salary of $47,713 per year, or $22.9 per hour.
IT Service Desk Technician

IT Service Desk Technician

RedStream Technology

Lewisville, TX • Hybrid

Other

Posted 22 days ago

Job description

Job Description IT Service Desk Technician - UCaaS / Telephony Focus Hybrid, 3 days a week onsite, Lewisville, TX Employee role RedStream Technology is searching for an experiend end user support technician to focus on telephony support. This role is a member of the Service Desk team and is responsible for providing frontline IT support with a primary focus on cloud telephony services. The technician regularly takes inbound support calls, troubleshoots phone service issues, and executes Moves, Adds, Changes, and Disconnects (MAC) on the organization's current 8x8 platform, with planned transition to Zoom Phone (voice/telephony only).

While telephony is the primary specialization, the role is crosstrained on additional service desk technologies to ensure flexible coverage and effective enduser support. Key Responsibilities: Answer inbound service desk calls and provide direct enduser support Troubleshoot phone service issues, including call quality, devices, and user configuration Execute UCaaS MAC tasks for users, extensions, and phone numbers Support and follow standardized service desk and ITSM workflows Crosstrain on general IT support areas such as networking, endpoints, and identity Qualifications: 2+ years of IT support experience Strong troubleshooting and documentation skills Familiarity with Active Directory, ticketing systems (Ivanti), VPN, and imaging tools Ability to work independently and mentor others

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