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Service Desk It Jobs in New York (NOW HIRING)

SageSure

IT Service Desk Technician I

Jersey City, NJ · On-site

SageSure, a leader in catastrophe-exposed property insurance, is seeking an IT Service Desk Technician I. The Service Desk Technician I is responsible for resolving support requests and ensuring ...

SageSure

IT Service Desk Technician I

Jersey City, NJ · On-site

SageSure is a leader in catastrophe-exposed property insurance, seeking an IT Service Desk Technician I. The role involves providing technical support to end-users, resolving support requests, and ...

AlixPartners

IT Service Desk Team Lead

New York, NY · On-site

Represent the Service Desk team in IT projects when required * Maintain the knowledge base for both end users and the service desk team * Directly resolve users' technical issues. This could be in ...

SageSure

IT Service Desk Technician I

Jersey City, NJ · On-site

SageSure, a leader in catastrophe-exposed property insurance, is seeking an IT Service Desk Technician I. The Service Desk Technician I is responsible for resolving support requests and ensuring ...

Chubb

Global Service Desk Leader

Jersey City, NJ · On-site

The leader will oversee a multi-region, multilingual service desk team, ensuring world-class IT support for our global business driving the strategic direction and operational excellence of the ...

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Service Desk It information

What are the key skills and qualifications needed to thrive as a Service Desk IT professional, and why are they important?

To thrive as a Service Desk IT professional, you need a solid understanding of computer systems, troubleshooting processes, and customer support, often supported by a degree in IT or relevant certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving skills are crucial for effectively assisting users and managing stress. These skills ensure efficient resolution of technical issues, high user satisfaction, and smooth IT operations within an organization.

What are some common challenges faced in a Service Desk IT role and how can they be managed?

Service Desk IT professionals often encounter challenges such as handling high volumes of support requests, prioritizing urgent issues, and effectively communicating technical information to non-technical users. Time management and strong organizational skills are essential for managing ticket backlogs and meeting service level agreements. Developing excellent customer service skills and staying calm under pressure can help in resolving user concerns efficiently and maintaining positive interactions. Regular training and collaboration with team members can also aid in staying updated with new technologies and troubleshooting techniques.

What is a Service Desk IT professional?

A Service Desk IT professional is responsible for providing technical support and assistance to users experiencing issues with computer systems, software, and hardware. They serve as the primary point of contact for troubleshooting, problem resolution, and service requests within an organization. Service Desk IT staff may handle tasks such as resetting passwords, resolving connectivity problems, and escalating more complex issues to higher-level technical teams. Their goal is to ensure that IT services run smoothly and efficiently, minimizing downtime for end users.

What is the difference between Service Desk It vs Help Desk Technician?

AspectService Desk ItHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI
Work EnvironmentCorporate IT support, enterprise environmentsHelp desk, technical support centers
Employer & IndustryIT service providers, large organizationsSmall to medium businesses, tech support firms
Search & Comparison IntentUnderstanding roles, career paths, certificationsTechnical support, troubleshooting skills

Service Desk It typically involves managing IT support requests within an organization, focusing on incident resolution and service management. Help Desk Technicians often handle first-level technical support, troubleshooting hardware and software issues. While both roles require similar certifications and work in support environments, Service Desk It has a broader scope including service management processes, whereas Help Desk Technicians focus more on direct user support.

What are the most commonly searched types of Service Desk It jobs in New York? The most popular types of Service Desk It jobs in New York are:
What are popular job titles related to Service Desk It jobs in New York? For Service Desk It jobs in New York, the most frequently searched job titles are:
What job categories do people searching Service Desk It jobs in New York look for? The top searched job categories for Service Desk It jobs in New York are:
What cities in New York are hiring for Service Desk It jobs? Cities in New York with the most Service Desk It job openings:
Service Desk It jobs near you
Infographic showing various Service Desk It job openings in New York as of May 2026, with employment types broken down into 17% Internship, and 83% Full Time. Highlights an 100% In-person job distribution.
IT Service Desk Analyst

IT Service Desk Analyst

Women In Need, Inc.

Bowling Green, NY • On-site

$60K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Title of Position: IT Service Desk Analyst [HYBRID] 
FLSA Status: Exempt
 Department: Information Technology
 Reports to: IT Service Desk Manager
 Salary: $60,000 - $70,000 

About Win
Win is a leading provider of shelter, supportive housing, and innovative programs for families with children experiencing homelessness, in New York City. Our equity-driven Way to Win model takes a multifaceted approach to overcoming barriers to stable housing by offering essential services, including childcare, employment support, legal aid, high-impact youth programs, and housing assistance. We are seeking dedicated individuals who share our mission to end homelessness and provide families with the innovative support they need to secure permanent housing.

Purpose of the Position
 We are looking for an enthusiastic IT Service Desk Analyst who enjoys fieldwork and engaging directly with customers. This role requires flexibility to work weekends and holidays, with the benefit of a hybrid schedule. The candidate will provide technical assistance and support to Win staff and clients, ensuring the effective use of IT equipment and applications. Responsibilities include remote and in-person service desk support, setup, installation, and troubleshooting of IT equipment and software, and resolving hardware, software, and network connectivity issues efficiently.

Key Responsibilities

  • Respond to user inquiries and technical assistance requests via phone, email, or work order.
  • Assess and resolve problems with IT equipment and applications for users.
  • Serve as the first-level point of contact for Win clients, facilitating the effective use of student iPads, laptops, and PC lab equipment.
  • Diagnose and troubleshoot hardware, software, and network connectivity issues.
  • Escalate IT service issues to appropriate technical staff as needed.
  • Document all user support activities in the designated IT work order system.
  • Maintain communication with end-users and supervisors regarding support activities.
  • Install, upgrade, maintain, and troubleshoot IT assets, including desktop computers, peripherals, software applications, laptops, printers, tablets, smartphones, and IP phones.
  • Provide individual and group end-user instruction on the use of deployed technology resources.
  • Maintain updated IT inventory information and document it in the IT Asset Tracking system.
  • Prepare and maintain IT service documentation and reports.
  • Perform other related duties as needed. 

Essential Functions

  • Shift: Monday - Friday, 9:00 a.m. to 5:00 p.m.; occasional assignments on evenings and weekends.
  • Regular travel to Win sites across all five boroughs of New York City.
  • Occasional inspection of equipment and cables in floors, ceilings, closets, and IT rooms.
  • Lifting and transporting moderate-to-heavy objects, including computers, printers, UPS devices, and other IT equipment.

Qualifications

  • Bachelor’s degree in computer science or information systems from an accredited college or university, or graduation from a certified technical training program in computer maintenance/repair.
  • At least two years of work experience in IT support or a related technical support capacity.
  • Certification in A+, Network+, or Microsoft Desktop Support is desirable.

Core Competencies

  • Leadership: Set an example by following Win policies and procedures. Act with professionalism and a strong work ethic.
  • Facilitating Change: Consistently deliver high-quality results.
  • Managing Performance: Interact respectfully with clients and co-workers.
  • Applying and Developing Expertise: Work with the manager to develop and achieve challenging but attainable goals. Understand the consequences of actions.
  • Communicating and Collaborating: Value diversity and inclusion. Keep the supervisor informed about progress and problems; avoid surprises.

WIN’S DIVERSITY, EQUITY & INCLUSION HIRING COMMITMENT

Our most effective service to our community comes from a diverse mix of minds, backgrounds, and experience. As a result, we are committed to cultivating an inclusive work environment. Win actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.

Company Description

Women In Need provides safe, clean shelter and critical services and programs to over 10% of the homeless families in New York City. As the City’s homelessness crisis continues to escalate at an unprecedented rate, Win continues to increase in size, staff, and scope. With 14 shelters, and hundreds of supportive housing units, Win will serves more than 10,000 homeless families annually – always with a trauma informed focus on providing programs and services they need to confidently regain their independence and succeed on their own. For more than 39 years, Win’s mission has been to break the cycle of homelessness for families in New York City.