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Service Desk Engineer Jobs in Atlanta, GA (NOW HIRING)

CYNET SYSTEMS

IT Service Desk Technician

Atlanta, GA · On-site

$22 - $27/hr

Two (2) years of experience providing technical support in a Help Desk or Service Desk environment ... We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and ...

Jobtailor

Software Implementation Engineer

Kennesaw, GA · On-site

$65 - $95/hr

Coordinate software implementations effectively with on-site resources, service desk team ... Train new KNAPP Software Engineers and customers on relevant software functionality, implementation ...

Fulton County, GA

ENDPOINT SUPPORT ENGINEER

Atlanta, GA · On-site +1

$59K - $89K/yr

Responds to service desk incidents for endpoint devices (personal computers, tablets, printers and audio visual equipment) not resolved by level 1 service desk analysts; Diagnoses and resolves issues ...

New

CNR Technologies

Helpdesk Engineer

Woodstock, GA · On-site

$20K - $35K/yr

Customer service experience or any client-facing role strongly preferred * Reliable transportation ... At CNR, you're not just another help desk tech--you're part of a team that invests in your growth ...

CNR Technologies

Helpdesk Engineer

Woodstock, GA · On-site

$20K - $35K/yr

Customer service experience or any client-facing role strongly preferred * Reliable transportation ... At CNR, you're not just another help desk tech--you're part of a team that invests in your growth ...

CNR Technologies

Helpdesk Engineer

Woodstock, GA · On-site

$20K - $35K/yr

Customer service experience or any client-facing role strongly preferred * Reliable transportation ... At CNR, you're not just another help desk tech--you're part of a team that invests in your growth ...

Fulton County

ENDPOINT SUPPORT ENGINEER

Atlanta, GA · On-site +1

$59K - $89K/yr

Responds to service desk incidents for endpoint devices (personal computers, tablets, printers and audio visual equipment) not resolved by level 1 service desk analysts; Diagnoses and resolves issues ...

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All JobsService Desk Engineer JobsService Desk Engineer Jobs in Atlanta, GA

Service Desk Engineer information

See Atlanta, GA salary details

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How much do service desk engineer jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for service desk engineer in Atlanta, GA is $25.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $29.57 per hour, depending on experience, location, and employer.

What does a service desk engineer do?

A Service Desk Engineer provides technical support and assistance to users experiencing IT issues, typically through phone, email, or chat. They troubleshoot hardware and software problems, resolve network connectivity issues, and escalate complex problems to higher-level technical teams as needed. Service Desk Engineers also document incidents, maintain knowledge bases, and ensure that IT service requests are addressed promptly to minimize downtime. Their goal is to help maintain smooth IT operations within an organization.

What are the key skills and qualifications needed to thrive as a service desk engineer?

To thrive as a Service Desk Engineer, you need strong troubleshooting abilities, a solid understanding of IT systems, and often a degree or certification in information technology. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft certifications are typically required. Excellent communication, patience, and problem-solving skills help you deliver effective support and build rapport with end-users. These competencies are critical for resolving technical issues efficiently, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges service desk engineers face and how can they effectively manage them?

Service Desk Engineers often encounter recurring challenges such as handling high ticket volumes, resolving complex technical issues under time pressure, and communicating with users who may have varying levels of technical understanding. To manage these effectively, it's important to prioritize tasks based on urgency, use clear and patient communication, and leverage knowledge bases or escalation procedures when needed. Building strong collaboration with other IT teams also helps in resolving issues faster and expanding technical expertise.

What is the difference between Service Desk Engineer vs Help Desk Technician?

AspectService Desk EngineerHelp Desk Technician
CertificationsITIL, CompTIA A+, Microsoft certificationsCompTIA A+, HDI certifications
Work EnvironmentCorporate IT support, technical troubleshooting, incident managementEnd-user support, basic troubleshooting, customer service
Employer & Industry UsageIT departments across industries, enterprise environmentsSmall to medium businesses, customer service centers

The main difference between a Service Desk Engineer and a Help Desk Technician lies in their scope and technical complexity. Service Desk Engineers typically handle more complex technical issues, require advanced certifications, and work in larger, enterprise environments. Help Desk Technicians focus on basic support and customer service, often in smaller organizations. Both roles are essential for IT support but differ in responsibilities and technical depth.

What is the average salary for a service desk engineer?

The average salary for a service desk engineer typically ranges from $50,000 to $70,000 annually, depending on experience, certifications, and the company's size. Entry-level positions may start lower, while experienced professionals with certifications like CompTIA or ITIL can earn higher salaries. Salaries also vary based on the geographic location and the complexity of the support environment.

What skills do you need as a service desk engineer?

A service desk engineer needs strong technical skills in troubleshooting hardware, software, and network issues, along with excellent communication and customer service abilities. Knowledge of operating systems, remote support tools, and ITIL or similar frameworks is also important. Certifications like CompTIA A+ or Network+ can enhance job prospects.
Service Desk Engineer jobs near you
Infographic showing various Service Desk Engineer job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $53,998 per year, or $26 per hour.

IT Help Desk Analyst - Atlanta, GA

Marietta, GA • On-site

RCS Professional Services
IT Services • 11 - 50 employees
Learn more about RCS Professional Servicesexternal

$40K - $50K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Job description

Job Description
Premier Managed IT Service Company that delivers IT products and services to small businesses nationally is looking to add an experienced, Help Desk Engineer in their Georgia office. This position will provide growth opportunities to other senior technical client-facing roles of our firm and requires a proactive, hard-working individual with a "can-do" attitude and the ability to wear multiple hats in a fast-paced environment. We are looking for the best and brightest to join our growing team.
We demand people who:
  • Care about our clients
  • Are passionate about what they do
  • Are team players, and willing to help other team members
  • Believe in doing things right the first time
  • Are dedicated to continual improvement
  • Embody positivity

Everyday Duties
  • Provide and maintain superior customer experience through effective ongoing communication, with clients, vendors, and our technical support staff
  • Respond to incoming phone calls and email help desk requests using our ticketing system
  • Respond to incoming calls and emails regarding information technology problems, using help desk software.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications
  • Perform basic network administration tasks, such as setting up new user accounts and granting access to network resources.
  • Communicate with third-party support and PC equipment vendors.
  • Communicate with vendors on open tickets on behalf of our clients and engineers
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Provide thorough follow-up on tickets to ensure satisfactory completion

Qualifications
  • Previous help desk experience (2+ years required)
  • Good interpersonal skills, with a focus on rapport-building, listening, and questioning skills
  • Highly self-motivated and directed
  • Ability to effectively prioritize and execute tasks
  • Experience with Windows desktop and server operating systems, including Windows 2016-2022 and Windows 10 - Windows 11
  • Experience with Mac OS X Configuration and troubleshooting
  • Knowledge of Microsoft Active Directory
  • Knowledge of computer hardware
  • Good understanding of the organization's goals and objectives
  • Experience working in a team-oriented, collaborative environment
  • Ability to absorb and retain information quickly
  • Ability to present ideas in user-friendly language
  • Proven analytical and problem-solving abilities
  • Customer service orientation
  • Ability to conduct research into a wide range of computing issues as required

Education Requirements: Bachelor's degree
Preferred Certification Requirements:
  • Network +
  • Microsoft certifications a plus

Required Certification Requirements:
  • A +

Job Type: Full-time
Salary + Benefits:
  • $40,000.00 - 50,000.00 /year - based on relevant experience

Some of Our Benefits include
  • Paid Time Off (PTO)
  • Matching 401K
  • Subsidized individual & family health, dental, and vision insurance plans
  • Ongoing company-funded professional development & education allowances
  • Much more!

Please complete the following assessment to be considered for hire: https://www.ondemandassessment.com/link/index/JB-LF6EWZ2MR?u=1096881
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