ZipRecruiter

Log In

1

Service Desk Associate Jobs in Providence, RI (NOW HIRING)

THE KRAFT GROUP

Service Desk Dispatcher

Foxboro, MA · On-site

$21.15 - $27.90/hr

High School diploma required; associate's degree in information technology or equivalent technical training preferred. * 2-4 years of experience in a Help/Service Desk, or customer support ...

Healthtrax Fitness & Wellness

Front Desk

East Greenwich, RI · On-site

$13.75 - $17.75/hr

We are looking for a positive Front Desk Associate to join our team! At the Front Desk, you are the ... Provide a high-level of customer service to all members and effectively resolve issues * Handle ...

Jiten Hotel Management

Part-Time Front Desk Agent

Walpole, MA · On-site

$15.50 - $19.75/hr

Front Desk Associate Front Desk Associates are the "FACE" of our Hotel. You are serving guests at the front desk while providing the highest level of service possible in an efficient, courteous and ...

Altitude Trampoline Park

Front Desk

North Attleboro, MA

$13.75 - $17.75/hr

Front Desk: As a member of Altitude's front desk team you will be responsible for creating a ... Provide outstanding customer service during guest check-in * Experience operating a POS and cash ...

VIP Auto

ASE Technician - Brockton MA

Brockton, MA · On-site

... serviced and returned to the Service Desk prior to initiating service on the vehicle • ... Sales Associate personnel only • Returns all unused parts to Service Management or Retail ...

vipauto

ASE Technician - Brockton MA

Brockton, MA

... serviced and returned to the Service Desk prior to initiating service on the vehicle • ... Sales Associate personnel only • Returns all unused parts to Service Management or Retail ...

PB consulting

Helpdesk Administrator

Sharon, MA · On-site

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 2+ years of experience in Help Desk, Service Desk, Desktop Support ...

PB consulting

Helpdesk Administrator

Stoughton, MA · On-site

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 2+ years of experience in Help Desk, Service Desk, Desktop Support ...

PB consulting

Helpdesk Administrator

Brockton, MA · On-site

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 2+ years of experience in Help Desk, Service Desk, Desktop Support ...

previous pagenext page

Showing results 21-40

All JobsService Desk Associate JobsService Desk Associate Jobs in Providence, RI

Service Desk Associate information

See Providence, RI salary details

$8

$20

$38

How much do service desk associate jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for service desk associate in Providence, RI is $20.48, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $24.04 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Providence, RI?

The most popular types of Service Desk jobs in Providence, RI are:

What are popular job titles related to Service Desk Associate jobs in Providence, RI?

For Service Desk Associate jobs in Providence, RI, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Providence, RI look for?

The top searched job categories for Service Desk Associate jobs in Providence, RI are:

What cities near Providence, RI are hiring for Service Desk Associate jobs?

Cities near Providence, RI with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Providence, RI as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $42,593 per year, or $20.5 per hour.

Service Desk Dispatcher

THE KRAFT GROUP

Foxboro, MA • On-site

$21.15 - $27.90/hr

Full-time

Posted 4 days ago

Job description

SUMMARY
The Service Desk Dispatcher serves as the primary point of contact for Information Technology support requests across The Kraft Group and affiliated business operations. This role is responsible for delivering exceptional customer service by triaging, documenting, prioritizing, and coordinating incidents and service requests through the IT Service Management (ITSM) platform.
In addition to resolving basic Tier I issues, the Dispatcher ensures incidents are assigned to the appropriate support teams, monitors ticket queues for SLA compliance, communicates status updates to customers, and helps maintain efficient IT operations, including support for Gillette Stadium events and other business initiatives.
DUTIES AND RESPONSIBILITIES
  1. Serve as the primary point of contact for all IT support requests received via phone, email, walk-up, and the IT Service Management (ITSM) platform, ensuring requests are acknowledged, documented, and routed in accordance with established procedures.
  2. Accurately log, categorize, prioritize, assign, and maintain incident and service request records in the ITSM platform in accordance with Service Level Agreements (SLAs) and established support processes.
  3. Monitor ticket queues to ensure timely response, assignment, escalation, and resolution of support requests. Leverage aging reports to proactively manage tickets by ensuring timely communication, accurate status updates, and estimated resolution timelines are consistently documented in the ticketing system.
  4. Dispatch service requests and incidents to the appropriate IT support teams. Escalate critical incidents and Ownership or VIP requests following established IT operational procedures.
  5. Diagnose and resolve Tier I technical issues involving Windows workstations, Microsoft 365 applications, printers, mobile devices, password resets, VPN connectivity, and common software issues.
  6. Provide in-person support through the Technology Walk-Up Center while delivering exceptional customer service. Resolve issues whenever possible during the initial customer interaction and accurately document troubleshooting steps and resolutions within the ticketing system.
  7. Coordinate employee onboarding and offboarding requests by preparing equipment, coordinating account provisioning, and facilitating system access in accordance with established timelines.
  8. Maintain accurate inventory and asset records by supporting equipment deployment, check-in/check-out activities, and lifecycle management processes.
  9. Create and maintain knowledge articles, support documentation, and standard operating procedures.
  10. Participate in technology deployments, equipment refreshes, and special IT projects as assigned.
  11. Provide support during evenings, weekends, holidays, and event-day operations as required.
  12. Special projects and assignments as business dictates
  13. Responsible for the creation, maintenance and control of all personal identifiable information or any other information protected by Confidentiality and Privacy Standards see Mass Regulations on Personal Identity Regulations and HIPAA

SUPERVISORY RESPONSIBILITIES
  • This position has no supervisory responsibilities.

SKILLS AND QUALIFICATIONS
  • High School diploma required; associate's degree in information technology or equivalent technical training preferred.
  • 2-4 years of experience in a Help/Service Desk, or customer support environment
  • Familiarity with Microsoft Windows 11, macOS, Apple iOS, and Microsoft 365 applications and experience supporting Microsoft 365, MS Teams, Intune, and enterprise desktop environments.
  • Working knowledge of password management and basic networking concepts.
  • Experience with IT ticketing systems such as ServiceDesk Plus or similar ITSM platforms preferred.
  • Familiarity with remote support tools, endpoint management platforms, and asset management systems.
  • Excellent customer service skills with a professional and courteous demeanor.
  • Strong verbal and written communication skills.
  • Ability to accurately prioritize incidents based on business impact and urgency and remain calm and organized while managing multiple priorities in a fast-paced environment.
  • Must have attention to detail and focused concentration
  • Must be able to learn new tasks and complete tasks independently
  • Must be able to make timely decisions in the context of the workflow
  • Must possess strong organizational skills, ability to multi-task and responsiveness

PHYSICAL DEMANDS
  • Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT
  • Onsite at Gillette Stadium and corporate offices in Foxborough, Massachusetts.
  • Moderate office noise level with frequent customer interaction.
  • Requires ability to support evenings, weekends, holidays, and event-day operations as business needs dictate.

CERTIFICATES, LICENSES, REGISTRATIONS
  • CompTIA A+ certification or equivalent technical certification preferred.
  • ITIL Foundation certification or familiarity with ITIL Service Management principles preferred.

OTHER DUTIES
This job description is not intended to be a comprehensive list of all duties, responsibilities, or activities required for the role. Duties and responsibilities may change at any time, with or without notice.
This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Apply