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Service Desk Associate Jobs in Pawtucket, RI (NOW HIRING)

PB consulting

Helpdesk Administrator

South Easton, MA · On-site

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 2+ years of experience in Help Desk, Service Desk, Desktop Support ...

PB consulting

Helpdesk Administrator

Avon, MA · On-site

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 2+ years of experience in Help Desk, Service Desk, Desktop Support ...

PB consulting

Helpdesk Administrator

Walpole, MA · On-site

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 2+ years of experience in Help Desk, Service Desk, Desktop Support ...

PB consulting

Helpdesk Administrator

North Easton, MA · On-site

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 2+ years of experience in Help Desk, Service Desk, Desktop Support ...

Albertsons

Customer Service Clerk

North Attleboro, MA · On-site

$15 - $21/hr

Additionally, you will maintain cleanliness of the Customer Service Desk and front area of the ... Associate discounts * Leaders invested in your training, career growth & development. * Health and ...

Albertsons

Customer Service Clerk

North Attleboro, MA · On-site

$15 - $21/hr

Additionally, you will maintain cleanliness of the Customer Service Desk and front area of the ... Associate discounts * Leaders invested in your training, career growth & development. * Health and ...

Crossroads Rhode Island

Supervisor - Front Desk

Providence, RI · On-site

$17.25 - $22.25/hr

Front Desk Supervisor - Flexible Multi-Shift Position Position: Front Desk Supervisor - Flexible ... Associate's degree in human services field, plus a minimum of 2 years' experience working with an ...

VIP Auto

Service Manager - Brockton MA

Brockton, MA · On-site

Ensure all associates have taken and passed all of their required LMS training * Have all ... Manages daily preparation of location, service desk, and equipment prior to start of business each ...

vipauto

Service Manager - Brockton MA

Brockton, MA · On-site

Ensure all associates have taken and passed all of their required LMS training * Have all ... Manages daily preparation of location, service desk, and equipment prior to start of business each ...

Spa at the Del Monte

Front Desk Clerk

Providence, RI

$16 - $16.25/hr

Become part of our family and see why so many of our associates have made DelMonte Hotel Group ... guest service activities while providing the highest level of service possible. Your specific ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Pawtucket, RI

Service Desk Associate information

See Pawtucket, RI salary details

$8

$19

$36

How much do service desk associate jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for service desk associate in Pawtucket, RI is $19.72, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $23.17 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What job categories do people searching Service Desk Associate jobs in Pawtucket, RI look for?

The top searched job categories for Service Desk Associate jobs in Pawtucket, RI are:

What cities near Pawtucket, RI are hiring for Service Desk Associate jobs?

Cities near Pawtucket, RI with the most Service Desk Associate job openings:

Service Desk Associate jobs near you

Helpdesk Administrator

PB consulting

South Easton, MA • On-site

Full-time

Posted 7 days ago

Job description

We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows environments, Microsoft 365, and retail technology systems. This role is responsible for resolving technical issues, managing service requests, supporting end users, and ensuring timely issue resolution while delivering excellent customer service.

Primary Responsibilities
  • Serve as the first point of contact for IT support requests from corporate and retail users.
  • Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, peripherals, and business applications.
  • Provide technical support for retail technologies, including Point of Sale (POS) systems, payment terminals, barcode scanners, receipt printers, and inventory management applications.
  • Log, prioritize, track, and resolve incidents and service requests using the organization's ticketing system.
  • Escalate complex issues to appropriate technical teams while maintaining ownership and communication with end users.
  • Manage user accounts, password resets, access permissions, and onboarding/offboarding activities.
  • Install, configure, and maintain Windows operating systems, software applications, and hardware devices.
  • Assist with software deployments, system upgrades, hardware refreshes, and technology rollouts.
  • Create and maintain technical documentation, knowledge base articles, and troubleshooting guides.
  • Monitor ticket queues to ensure service level agreement (SLA) compliance.
  • Provide remote support via phone, email, chat, and remote desktop tools.
  • Collaborate with infrastructure, network, security, and application support teams to resolve technical issues.
Required Qualifications
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
  • 2+ years of experience in Help Desk, Service Desk, Desktop Support, or Technical Support.
  • Experience supporting Microsoft Windows operating systems and Microsoft 365 applications.
  • Knowledge of Active Directory, user account administration, and password management.
  • Experience with IT service management and ticketing systems such as ServiceNow, Jira Service Management, Zendesk, or similar.
  • Strong troubleshooting skills across hardware, software, and basic networking issues.
  • Excellent verbal and written communication skills.
  • Strong customer service and problem-solving abilities.
Preferred Qualifications
  • Experience supporting retail environments and store technology solutions.
  • Knowledge of POS systems, payment processing devices, barcode scanners, receipt printers, and inventory management systems.
  • Experience with Mobile Device Management (MDM) platforms.
  • Familiarity with remote support tools and endpoint management solutions.
  • ITIL Foundation certification or equivalent IT service management experience.
  • Experience supporting enterprise environments across multiple locations.

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