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Service Desk Associate Jobs in Orange, NJ (NOW HIRING)

OTO Development

Front Desk Associate

Manhattan, NY · On-site

$15.50 - $19.75/hr

... select service, extended stay, and lifestyle hotels in key markets across the United States. OTO ... Front Desk Associate Department: Property Hourly Position Reports to: General Manager Revised 5/8 ...

Planet Fitness

Overnight Front Desk Associate

Hazlet, NJ · On-site

$16.42 - $17.42/hr

As an Overnight Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an ...

City of New York

Service Desk Technician

Manhattan, NY · On-site

$70K - $80K/yr

The Service Desk Technician will manage the day-to-day technology support queue, troubleshoot and ... have an associate degree from an accredited college or university along with two (2) years of ...

Planet Fitness

Overnight Front Desk Associate

Hazlet, NJ · On-site

$16.42 - $17.42/hr

As an Overnight Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an ...

City of New York

Service Desk Technician

Manhattan, NY · On-site

The Service Desk Technician will manage the day-to-day technology support queue, troubleshoot and ... have an associate degree from an accredited college or university along with two (2) years of ...

City of New York

Service Desk Technician

Manhattan, NY · On-site

The Service Desk Technician will manage the day-to-day technology support queue, troubleshoot and ... have an associate degree from an accredited college or university along with two (2) years of ...

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Service Desk Associate information

See Orange, NJ salary details

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How much do service desk associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for service desk associate in Orange, NJ is $20.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $24.13 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are popular job titles related to Service Desk Associate jobs in Orange, NJ?

For Service Desk Associate jobs in Orange, NJ, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Orange, NJ look for?

The top searched job categories for Service Desk Associate jobs in Orange, NJ are:

What cities near Orange, NJ are hiring for Service Desk Associate jobs?

Cities near Orange, NJ with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Orange, NJ as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $42,780 per year, or $20.6 per hour.

Front Desk Associate

OTO Development

Manhattan, NY • On-site

$15.50 - $19.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

OTO Development rating

8.0

Company rating: 8.0 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

We are pleased to announce a wonderful opportunity for a Front Desk Associate.


What will you be doing most days?

  • Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay
  • Work proficiently on the hotel's electronic reservation system, as well as, other computer programs to ensure a seamless workflow
  • Handle all financial matters - including credit card and cash transactions - securely, accurately, and with the utmost integrity
  • Anticipate guests' needs and go out of your way to maximize the guest experience
  • Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests


What are the requirements for this position?

  • You love working with people and will go above and beyond for each guests' needs
  • You work well with others and enjoying working and being part of a team
  • You have excellent oral, written, and interpersonal communication skills
  • You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests

Physical Requirements for this Position

This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.


Travel Requirements

This position would require little to no travel outside the property and surrounding area.


This property is managed by OTO Development.


About OTO Development

OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.


OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.


Our company provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.


Position: Front Desk Associate  

Department: Property 

Hourly

Position Reports to: General Manager


Revised 5/8/26

What OTO Development employees say

Pay

Hours and flexibility

Workplace

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