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Service Desk Associate Jobs in New Britain, CT (NOW HIRING)

Beltone New England

Front Office Associate

Manchester, CT · On-site

$18 - $21/hr

Front Desk Associate Description: We offer a happy and friendly work environment in Manchester, CT ... Pay based on experience in Customer Service, Medical Administration and Scheduling; qualifications ...

New

Surge Fitness Center LLC

Be Seen First

Part-Time Front Desk Associate

North Haven, CT · On-site

$16.94/hr

Surge Fitness Center is a 25,000 square foot full-service fitness center located at 117 Washington ... We are looking for a friendly, upbeat, reliable individual to join our Front Desk team! Shifts:

Surge Fitness Center LLC

Be Seen First

Part-Time Front Desk Associate

North Haven, CT · On-site

$16.94/hr

Surge Fitness Center is a 25,000 square foot full-service fitness center located at 117 Washington ... We are looking for a friendly, upbeat, reliable individual to join our Front Desk team! Shifts:

The Edge Fitness Clubs

Front Desk Associate (HA)

Hamden, CT · On-site

$13.75 - $17.75/hr

Bring The Edge culture to life by ensuring each guest receives outstanding service by providing a ... Cooperate with the Front Desk team on daily and monthly club and individual sales targets by ...

Mackey's

Service Associate (Full Time)

Willimantic, CT · On-site

$15 - $20/hr

Service Associate Schedule: Full Time, 40+ hours available Age Requirements: Must be 18 years or ... Customer service, cashier, accounting office and/or service desk experience, particularly in a ...

Mackey's

Garden Center Seasonal Associate

Willimantic, CT · On-site

$14.25 - $16.25/hr

Garden Center Seasonal Retail Associate Schedule: Seasonal Full-Time and Part-Time | April 1st - ... service desk Conduct physical inventories and assist with store resets Support teammates across ...

Mackey's

Garden Center Seasonal Associate

Colchester, CT · On-site

$15 - $17.25/hr

Garden Center Seasonal Retail Associate Schedule: Seasonal Full-Time and Part-Time | April 1st - ... service desk Conduct physical inventories and assist with store resets Support teammates across ...

VIP Tires & Service

Service Manager

Wallingford, CT · On-site

$85K - $100K/yr

Ensure all associates are certified and on a structured career path through coaching sessions ... Prepare the location, service desk, and equipment daily for business operations. Benefits:

VIP Tires & Service

Service Manager

Wallingford, CT · On-site

$85K - $100K/yr

Ensure all associates are certified and on a structured career path through coaching sessions ... Prepare the location, service desk, and equipment daily for business operations. Benefits:

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All JobsService Desk Associate JobsService Desk Associate Jobs in New Britain, CT

Service Desk Associate information

See New Britain, CT salary details

$8

$20

$37

How much do service desk associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for service desk associate in New Britain, CT is $20.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $23.56 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are popular job titles related to Service Desk Associate jobs in New Britain, CT?

For Service Desk Associate jobs in New Britain, CT, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in New Britain, CT look for?

The top searched job categories for Service Desk Associate jobs in New Britain, CT are:

What cities near New Britain, CT are hiring for Service Desk Associate jobs?

Cities near New Britain, CT with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in New Britain, CT as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $41,702 per year, or $20 per hour.

Overnight Front Desk Associate

Planet Fitness

Waterbury, CT

$17.44/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Planet Fitness rating

5.5

Company rating: 5.5 out of 10

Based on 606 frontline employees who took The Breakroom Quiz

45th of 63 rated gym and leisure clubs

Job description

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of an Overnight Front Desk Associate.

Essential Duties and Responsibilities:

  • Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
  • Anticipate member's needs, respond promptly and acknowledge all members
  • Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
  • Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
    • Ability to maintain the cleanliness of the club for up to 50% of the shift.
    • Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
    • Hands-on experience in accepting payments from customers and give change and receipts.
    • Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
    • Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way

Hours (Initial training hours may vary as well as when the needs of the facility change.)

  • Discuss your availability with the Hiring Manager and/or notate it on your application.
  • Weekday Overnight Hours based on club needs.

Monday:   11:00pm - 6:00am

Tuesday:   11:00pm - 6:00am

Wednesday:   11:00pm - 6:00am

Thursday:   11:00pm - 6:00am

Friday:  OFF

Saturday:  OFF

Sunday:   11:30pm - 6:00am

Skills

  • Excellent verbal and written communication skills
  • Ability to manage multiple responsibilities
  • Solid work ethic with strong decision-making & problem solving skills
  • Self-starter who takes initiative with minimal direction and supervision
  • Comfortable working a flexible rotating schedule
  • Superior customer service skills, preferably in the fitness industry.
  • Team player: ability to work within a team where members depend on each other to get work done.
  • Desire to learn, seek new challenges and take on additional responsibilities
  • Friendly and Professional able to deal with customers when they are on-site while cleaning is being performed
  • Hard working, enthusiastic and energetic!
  • Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Minimum Qualifications

  • 18 years old or older
  • High School Diploma or Equivalent
  • Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Benefits

  • Competitive Salary & 401K plan
  • Company contribution towards health benefits that includes: Medical, Dental, Vision, LTD, STD and Critical Illness (Applicable for Full Time positions)
  • Paid Time Off benefits (Applicable for Full Time positions)
  • Free Black Card membership and fun exercise incentives


Planet Fitness is an Equal Opportunity Employer

What Planet Fitness employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Planet Fitness

Sourced by ZipRecruiter

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women. At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Industry

Health and personal care stores, amusement, gambling, and recreation and fitness and sports centers

Company size

501 - 1,000 Employees

Headquarters location

Hampton, NH, US

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