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Service Desk Associate Jobs in Monroe, CT (NOW HIRING)

Beltone New England

Front Desk Associate

Trumbull, CT · On-site

$20/hr

Front Desk Associate Description: We offer a happy and friendly work environment in Trumbull, CT ... Delivering exceptional customer service to our amazing patients with friendliness, compassion, and ...

Planet Fitness

Lead Front Desk Associate

Milford, CT

$17.44/hr

The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite ...

Planet Fitness

Lead Front Desk Associate

Orange, CT

$17.44/hr

The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite ...

Bulldog Swim Academy

Front Desk

Orange, CT · On-site

$18 - $20/hr

As the Front Desk Associate, you will be the first point of contact for our customers. You will ... Friendly and professional disposition * sales, customer service, receptionist, or front desk ...

Bulldog Swim Academy

Front Desk

Orange, CT · On-site

$15 - $19.25/hr

As the Front Desk Associate, you will be the first point of contact for our customers. You will ... Friendly and professional disposition sales, customer service, receptionist, or front desk ...

Bulldog Swim Academy

Front Desk

Orange, CT · On-site

$18 - $20/hr

As the Front Desk Associate, you will be the first point of contact for our customers. You will ... Friendly and professional disposition * sales, customer service, receptionist, or front desk ...

Bulldog Swim Academy

Front Desk

Orange, CT · On-site

$18 - $20/hr

As the Front Desk Associate, you will be the first point of contact for our customers. You will ... Friendly and professional disposition * sales, customer service, receptionist, or front desk ...

Genesis Health Clubs

Front Desk Associate

Mount Kisco, NY · On-site

$16 - $22/hr

Employee discounts Genesis is looking for evening and weekend front desk associates. This position ... Customer service abilities Physical Requirements: * Ability to stand for long periods of time

Yale New Haven Health

Front Desk Associate

Fairfield, CT · On-site

$14 - $18/hr

... services provided are cost effective and efficient. * 2.1 Receive patient at arrival and verify and obtain all necessary information and signatures in accordance with NEMG policies and procedures ...

Yale New Haven Health

Front Desk Associate

Fairfield, CT · On-site

$14.50 - $18.50/hr

Practice Administrative Associate serves to coordinate patient care and physician activity by ... EXPERIENCE 1 year of administrative or customer service experience is required. Prior experience ...

Yale New Haven Health

Front Desk Associate

Fairfield, CT · On-site

$14.50 - $18.50/hr

Practice Administrative Associate serves to coordinate patient care and physician activity by ... EXPERIENCE 1 year of administrative or customer service experience is required. Prior experience ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Monroe, CT

Service Desk Associate information

See Monroe, CT salary details

$8

$20

$37

How much do service desk associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for service desk associate in Monroe, CT is $20.14, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $23.65 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are popular job titles related to Service Desk Associate jobs in Monroe, CT?

For Service Desk Associate jobs in Monroe, CT, the most frequently searched job titles are:

What cities near Monroe, CT are hiring for Service Desk Associate jobs?

Cities near Monroe, CT with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Monroe, CT as of June 2026, with employment types broken down into 65% Full Time, 30% Part Time, 2% Temporary, 2% Contract, and 1% Nights. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $41,896 per year, or $20.1 per hour.

Front Desk Associate

Beltone New England

Trumbull, CT • On-site

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Job description

Company Name: Beltone New England
Job Title: Front Desk Associate
Description: We offer a happy and friendly work environment in Trumbull, CT and are seeking a positive, upbeat Front Desk Associate to join our team. The ideal candidate is dependable, self-motivated, and thrives in an independent work setting. This is a full-time position, Monday through Friday, from 8:30 AM to 4:30 PM.
Job Type: Full Time, 8-hour shift (NO WEEKENDS)
Salary: $20.00 per hour
Benefits:
  • 401(k) with a 4% match after a year
  • Health, Dental and Vision Insurance
  • FSA
  • Life insurance
  • Short- and long-term disability insurance
  • AFLAC
  • 9 Paid Holidays
  • Paid Time Off
  • Paid Birthday Day Off
  • Employee Assistance Program (EAP)
  • Monthly bonus if you reach your office goal

Responsibilities:
  • Schedule patient appointments either in person or over the phone
  • Maintain patient's files abiding by HIPAA regulations
  • Verify patient's insurance eligibility and benefits through insurance carriers
  • Create invoices to bill insurance accurately and timely with attention to detail
  • Delivering exceptional customer service to our amazing patients with friendliness, compassion, and enthusiasm
  • Light cleaning, filing, and inventory management

Requirements
  • Must be knowledgeable in Microsoft Word and Outlook
  • Ability to multi-task and stay organized required
  • Experience with billing insurance preferred
  • Experience scheduling in a software system preferred
  • Ability to communicate effectively orally and in writing required
  • Experience working in a professional office environment preferred

Salary Description
$20.00 an hour

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