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Service Desk Associate Jobs in Middletown, CT (NOW HIRING)

Beltone New England

Front Desk Associate

Manchester, CT · On-site

$18 - $21/hr

Front Desk Associate Description: We offer a happy and friendly work environment in Manchester, CT ... Pay based on experience in Customer Service, Medical Administration and Scheduling; qualifications ...

New

Planet Fitness

Lead Front Desk Associate

Vernon, CT · On-site

$17.44/hr

The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite ...

New

Healthtrax

Service Desk evenings weekends

Avon, CT · On-site

The Service Desk is the hub for customer service, fitness & wellness program information. You are the first and last impression of our business. The Service Desk Receptionist provides immediate ...

Healthtrax

Service Desk evenings / weekends

Avon, CT · On-site

$17 - $20/hr

The Service Desk is the hub for customer service, fitness & wellness program information . You are the first and last impression of our business. The Service Desk Receptionist provides immediate ...

Knights of Columbus

Service Desk Analyst

New Haven, CT · On-site

$52 - $70/hr

Escalates and coordinates service requests accordingly, with associated documentation or ... Associate's in computer science preferred or BS in Business Administration/Info Tech focus ...

New

Beltone New England

Front Office Associate

Manchester, CT · On-site

$18 - $21/hr

Front Desk Associate Description: We offer a happy and friendly work environment in Manchester, CT ... Pay based on experience in Customer Service, Medical Administration and Scheduling; qualifications ...

New

Beltone New England

Front Office Associate

Manchester, CT · On-site

$18 - $21/hr

Front Desk Associate Description: We offer a happy and friendly work environment in Manchester, CT ... Pay based on experience in Customer Service, Medical Administration and Scheduling; qualifications ...

New

Surge Fitness Center LLC

Be Seen First

Part-Time Front Desk Associate

North Haven, CT · On-site

$16.94/hr

Surge Fitness Center is a 25,000 square foot full-service fitness center located at 117 Washington ... We are looking for a friendly, upbeat, reliable individual to join our Front Desk team! Shifts:

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Service Desk Associate information

See Middletown, CT salary details

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How much do service desk associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for service desk associate in Middletown, CT is $20.52, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $24.09 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Middletown, CT?

The most popular types of Service Desk jobs in Middletown, CT are:

What are popular job titles related to Service Desk Associate jobs in Middletown, CT?

For Service Desk Associate jobs in Middletown, CT, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Middletown, CT look for?

The top searched job categories for Service Desk Associate jobs in Middletown, CT are:

What cities near Middletown, CT are hiring for Service Desk Associate jobs?

Cities near Middletown, CT with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Middletown, CT as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $42,690 per year, or $20.5 per hour.

Front Desk Associate

Beltone New England

Manchester, CT • On-site

$18 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

New

Job description

Description

Company Name: Beltone New England

Job Title: Front Desk Associate 


Description: We offer a happy and friendly work environment in Manchester, CT and are seeking a positive, upbeat Front Desk Associate to join our team. The ideal candidate is dependable, self-motivated, and thrives in an independent work setting. This is a full-time position, Monday through Friday, from 8:30 AM to 4:30 PM.


Job Type: Full Time, 8-hour shift (NO WEEKENDS)

Compensation: 0-1 year: $18.00-$19.00/hr. 2-3 years: $20.00-$21.00/hr. 

Pay based on experience in Customer Service, Medical Administration and Scheduling; qualifications, position, assigned responsibilities,

and relevant experience.


Benefits:

  • 401(k) with a 4% match after a year
  • Health, Dental and Vision Insurance
  • FSA
  • Life insurance
  • Short- and long-term disability insurance 
  • AFLAC
  • 9 Paid Holidays
  • Paid Time Off
  • Paid Birthday Day Off
  • Employee Assistance Program (EAP)
  • Monthly bonus if you reach your office goal


Responsibilities:

  • Schedule patient appointments either in person or over the phone
  • Maintain patient's files abiding by HIPAA regulations 
  • Verify patient's insurance eligibility and benefits through insurance carriers
  • Create invoices to bill insurance accurately and timely with attention to detail
  • Delivering exceptional customer service to our amazing patients with friendliness, compassion, and enthusiasm
  • Light cleaning, filing, and inventory management  




Requirements

  • Must be knowledgeable in Microsoft Word and Outlook 
  • Ability to multi-task and stay organized required 
  • Experience with billing insurance preferred 
  • Experience scheduling in a software system preferred 
  • Ability to communicate effectively orally and in writing required
  • Experience working in a professional office environment preferred

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