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Service Desk Associate Jobs in Miami, FL (NOW HIRING)

Msmc

Service Desk Associate II

Miami Beach, FL

The Service Desk Associate II provides advanced technical support to end users by troubleshooting hardware, software, and system issues, resolving incidents efficiently, and escalating complex ...

Planet Fitness

Service Desk

Tamarac, FL

$14.50 - $14.75/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...

Planet Fitness

Service Desk

North Miami Beach, FL

$13 - $14/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...

Planet Fitness

Service Desk

Tamarac, FL · On-site

$14.50 - $14.75/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...

Planet Fitness

Service Desk

Pompano Beach, FL

$14/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...

Planet Fitness

Service Desk

North Miami Beach, FL · On-site

$14/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...

Planet Fitness

Service Desk

Pompano Beach, FL · On-site

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...

Planet Fitness

Service Desk

Pompano Beach, FL · On-site

$14/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...

Planet Fitness

Service Desk

Fort Lauderdale, FL · On-site

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...

Planet Fitness

Service Desk

North Miami Beach, FL · On-site

$13 - $14/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...

Planet Fitness

Service Desk

North Miami Beach, FL

$12 - $12.50/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...

Planet Fitness

Service Desk

North Miami Beach, FL · On-site

$12 - $12.50/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...

Planet Fitness

Service Desk

North Miami Beach, FL

$14/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...

Planet Fitness

Service Desk

North Miami Beach, FL · On-site

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...

Vacatia

Front Desk Associate

Weston, FL · On-site

$16/hr

Do you thrive in a fast-paced, service-driven environment? If so, wed love to meet you! Were currently seeking a Front Desk Associate to join our resort team. As the first point of contact for our ...

Vacatia

Front Desk Associate

Weston, FL · On-site

$16/hr

Do you thrive in a fast-paced, service-driven environment? If so, we'd love to meet you! We're currently seeking a Front Desk Associate to join our resort team. As the first point of contact for our ...

Vacatia

Front Desk Associate

Fort Lauderdale, FL · On-site

$16/hr

Do you thrive in a fast-paced, service-driven environment? If so, we'd love to meet you! We're currently seeking a Front Desk Associate to join our resort team. As the first point of contact for our ...

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Service Desk Associate information

See Miami, FL salary details

$8

$19

$36

How much do service desk associate jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for service desk associate in Miami, FL is $19.39, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $22.74 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Miami, FL?

The most popular types of Service Desk jobs in Miami, FL are:

What are popular job titles related to Service Desk Associate jobs in Miami, FL?

For Service Desk Associate jobs in Miami, FL, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Miami, FL look for?

The top searched job categories for Service Desk Associate jobs in Miami, FL are:

What cities near Miami, FL are hiring for Service Desk Associate jobs?

Cities near Miami, FL with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Miami, FL as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $40,326 per year, or $19.4 per hour.

Service Desk Associate II

Mount Sinai Medical Center of Florida

Miami Beach, FL • On-site

Other

Medical, Life, Retirement, PTO

Re-posted 11 days ago

Job description

As Mount Sinai grows, so does our legacy in high-quality health care.
Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.
Culture of Caring: The Sinai Way
Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.
Department:
Job Description Summary:
The Service Desk Associate II provides advanced technical support to end users by troubleshooting hardware, software, and system issues, resolving incidents efficiently, and escalating complex problems when needed. This role ensures high-quality customer service, maintains accurate documentation, supports system access requests, and helps improve service desk processes. The position requires strong technical knowledge, problem-solving abilities, and effective communication skills to support a diverse user community.
2 Postions open: 1 1. M-F days flexible to work other shifts
2 Weekend overnight schedule:
Saturday, Sunday: 6:30pm-6:30am and Thursday, Friday: 8am-4:30pmPosition Responsibilities
  • Identifies root causes of issues, determines course of action, resolves issues and/or escalates for final resolution in a timely manner.
  • Calls Resolution: First call resolution and request for service must be met as established by policy and procedures guidelines.
  • Monitors open call issues and escalates to appropriate IT resources.
  • Follows up appropriate departmental procedures, including appropriate Request for Service, Change Management, Downtime and Disaster.
  • Enters all calls into the Call Tracking System with detailed problem information and steps taken to attempt resolution. Assigns unresolved calls to approriate resources.
  • Provides follow up, communicates resolutions, issues and delays to users in a timely manner.
  • Makes recommendations to maintain, update and improve Service Desk knowledge base and related documentation on an as needed basis.
  • Demonstrates basic competency levels in supported applications: Windows, Care Manager, Kronos, Order Entry, Lawson, Star, Physician Portal, etc. Demonstrates competency in learning about the most common hardware issues. Applies Knowledge received from in-services, classes, seminars, etc.
  • Provides hardware and software support as needed.
  • Delivers on commitments to user community within timeframes established by policy and procedure guidelines.
  • Answers phones in a timely, courteous and professional manner.
  • Acts as a consultant in the resolution of non-routine or higher level of difficulty of request as directed by supervisor. Shares expertise with entry level peers leading them in the resolution of complex issues.
Qualifications
  • License/Registration/Certification
    • A+ and/or N+ or equivalent experience
  • Education
    • AA or AS or equivalent experience
  • Experience
    • 3 year experience as Service Desk Support on Microsoft products, Novell, Active Directory, DNS preferred
Benefits:
We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:
  • Health benefits
  • Life insurance
  • Long-term disability coverage
  • Healthcare spending accounts
  • Retirement plan
  • Paid time off
  • Pet Insurance
  • Tuition reimbursement
  • Employee assistance program
  • Wellness program
  • On-site housing for select positions and more!

Degree Requirements:
Certification:

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