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Service Desk Associate Jobs in Lexington, SC (NOW HIRING)

SREE Hotels LLC

Hotel Front Desk Supervisor

Columbia, SC · On-site

$14 - $18/hr

Works side by side with front desk associates to ensure efficient guest registration, checkout, telephone service; and ensuring the overall guest experience meets the Brand Standards and SREE Hotel ...

Planet Fitness

Overnight Member Services Representative

Cayce, SC · On-site

$11.75 - $14.75/hr

  • Retirement

  • PTO

The Overnight Front Desk Associate will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Lexington, SC

Service Desk Associate information

See Lexington, SC salary details

$7

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$32

How much do service desk associate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for service desk associate in Lexington, SC is $17.35, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $20.38 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are popular job titles related to Service Desk Associate jobs in Lexington, SC?

For Service Desk Associate jobs in Lexington, SC, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Lexington, SC look for?

The top searched job categories for Service Desk Associate jobs in Lexington, SC are:

What cities near Lexington, SC are hiring for Service Desk Associate jobs?

Cities near Lexington, SC with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Lexington, SC as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,089 per year, or $17.4 per hour.

Overnight Member Services Representative

Planet Fitness - Lev Management

Columbia, SC • On-site

$11 - $12/hr

Part-time

Retirement, PTO

Re-posted 29 days ago

Job description

Benefits:
  • Opportunity for advancement
  • Training & development
  • Wellness resources
  • 401(k)
  • 401(k) matching
  • Employee discounts

Job Summary:
The Overnight Front Desk Associate  will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.   
Characteristics that will make you a perfect match for our Overnight Front Desk Associate:
You:

  • Exhibit a positive and upbeat attitude.
  • Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
  • Pride yourself on your work while being punctual, reliable, and dependable.
  • Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
  • Act with integrity and show respect to everyone around you.
  • Exhibit strong communication skills and have an ability to listen and empathize.
  • Inspire and motivate others to achieve their goals.
  • Are a quick study with the ability to apply what you have learned during online and hands-on training.

About the Overnight Front Desk Associate Role:

As an Overnight Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience!
Daily responsibilities for the Overnight Front Desk Associate also include:
  • Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
  • Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
  • Resolve member concerns and escalate to a Manager as needed.
  • Answer phones in a friendly manner and assist callers with their inquiries.
  • Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
  • Perform prospective member calls and tours; assessing their membership needs.
  • Execute retail transactions with accuracy and drive sales goals.
  • Resolve member concerns and escalate to a Manager as needed.
  • Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
  • Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
  • Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
  • Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)

Qualifications/Requirements: 
  • Ability to pass a background check
  • Willing to become CPR/AED certified.
  • Customer service background preferred.
  • Basic computer proficiency.
  • Upbeat and positive attitude!
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • Must be 18 years of age or older.
Physical Demands: 
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Ability to work 3rd shift (overnight).
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.
If you are an energetic, self-motivated individual with a positive attitude (and a great smile), we want you on our team!  All of our Team Members at Planet Fitness share a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®! 
We offer:
  • Career advancement opportunities
  • Weekly pay with monthly bonus opportunities
  • Black Card membership, employee perks, rewards, and discounts
  • Paid breaks
  • Paid time off 
  • 401(k) & Roth Retirement savings plan (with employer match)
  • Engaging team-building competitions, sales contests, and social events