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Service Desk Associate Jobs in Lebanon, PA (NOW HIRING)

The High Companies

IT Service Desk Lead

Lancaster, PA · On-site

Associate degree, or equivalent experience in computer software and hardware support * Previous experience in a Service Desk setting * Previous experience in a lead/supervisory role * Must have ...

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Service Desk Associate information

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$8

$19

$37

How much do service desk associate jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for service desk associate in Lebanon, PA is $19.92, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $23.37 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Lebanon, PA?

The most popular types of Service Desk jobs in Lebanon, PA are:

What are popular job titles related to Service Desk Associate jobs in Lebanon, PA?

For Service Desk Associate jobs in Lebanon, PA, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Lebanon, PA look for?

The top searched job categories for Service Desk Associate jobs in Lebanon, PA are:

What cities near Lebanon, PA are hiring for Service Desk Associate jobs?

Cities near Lebanon, PA with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Lebanon, PA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 2% Contract, and 1% Nights. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $41,433 per year, or $19.9 per hour.

Cash Office/ Customer Service Desk Associate

Wyomissing, PA • On-site

Boscov's
Retail • 1 - 5K employees

6.3

Company rating: 6.3 out of 10

Based on 127 frontline employees who took The Breakroom Quiz

6th of 21 rated department stores

People enjoy working here

Respectful managers

Uninterrupted breaks

Learn more about Boscov'sexternal

$14 - $19.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description


Cash Office/ Customer Service Desk Associate
Bring your experience to work for you where people love to shop! Boscov's is a chain of full service department stores serving the total family needs of our customers. For over 100 years, Boscov's has been known for its great values and famous brands, and for offering a broad selection of quality merchandise in its stores and online. We are looking for a Cash Office/ Customer Service Desk Associate to join our retail team.
Job Responsibilities
Responsibilities of the Cash Office Associate portion include:
  • Reconciliation of Cash Receipts
  • Counting the safe
  • Performance of audits
  • Accurately and efficiently completing all daily paperwork while adhering to company policies and procedures
  • Register repair/ Answering questions related to the register

Responsibilities of the Customer Service Associate portion include:
  • Provide customer service by completing customer requests and/or resolving issues in a timely manner.
  • Accurately and efficiently complete all transactions and paperwork, adhering to all company policies & procedures.
  • Make storewide announcements over public address system.
  • Handle layaway storage, maintain records, receive payments and release merchandise.

Job Requirements
Successful candidates for this role should have the ability to actively engage coworkers to provide excellent customer service.
Additional requirements include:
  • Possess basic math skills
  • Prior cash handling required
  • Retail and/or banking experience, preferred
  • Ability to operate an adding machine
  • Excellent written, verbal, and interpersonal communication skills with customers, coworkers, and management
  • Ability to learn computer systems, POS register, and telxon
  • Available to work varied days and hours as work schedule requires, including evenings and weekends

Benefits
At Boscov's, we value our employees, and that's why we provide a competitive compensation and benefits package. As a Full-Time member of our retail operations team, you will be eligible to receive:
  • Comprehensive benefits package, including medical/dental/vision
  • Short term disability/ Long term disability- voluntary
  • Life Insurance (company paid)
  • 401(k) w/ company match
  • Weekly Pay
  • Paid vacation
  • Liberal employee discount

Work where people love to shop!
Equal Opportunity Employer

What Boscov's Department Store employees say

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