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Service Desk Associate Jobs in Lancaster, SC (NOW HIRING)

Phenom People

Customer Service Part Time

Rock Hill, SC · On-site

Retail Sales Associate Opportunity We are happy you have taken time out of your day to check out ... See, it's that simple! Lowe's offers jobs for people who aren't interested in sitting behind a desk ...

Phenom People

Customer Service Part Time

Waxhaw, NC · On-site

Retail Sales Associate Opportunity We are happy you have taken time out of your day to check out ... See, it's that simple! Lowe's offers jobs for people who aren't interested in sitting behind a desk ...

Drybar Shops

Drybar Shops

Charlotte, NC

$12 - $15/hr

Sales Associate / Customer Service Representative Benefits: * Competitive compensation plan with ... Problem solver - use logic and support resources to solve problems at the front desk * Maintains ...

RPM Living

Leasing Associate

Rock Hill, SC · On-site

$14.75 - $19.75/hr

... resolve service issues * Conducts all functions necessary to close the sale, including making ... May be required to sit for extended periods of time while working at a desk * May be required to ...

RPM Living

Leasing Associate

Rock Hill, SC · On-site

$14.75 - $19.75/hr

... resolve service issues * Conducts all functions necessary to close the sale, including making ... May be required to sit for extended periods of time while working at a desk * May be required to ...

RPM Living

Leasing Associate

Rock Hill, SC · On-site

$14.75 - $19.75/hr

... resolve service issues * Conducts all functions necessary to close the sale, including making ... May be required to sit for extended periods of time while working at a desk * May be required to ...

RPM Living

Leasing Associate

Rock Hill, SC · On-site

$14.75 - $19.75/hr

... resolve service issues * Conducts all functions necessary to close the sale, including making ... May be required to sit for extended periods of time while working at a desk * May be required to ...

RPM Living

Leasing Associate

Rock Hill, SC

$14.75 - $19.75/hr

... resolve service issues * Conducts all functions necessary to close the sale, including making ... May be required to sit for extended periods of time while working at a desk * May be required to ...

TOCA Football

Guest Experience Associate

Indian Trail, NC · On-site

$13.75 - $16.75/hr

Own the front desk like it's your stage Admin But Make It Snappy (5%) * Waivers, payments, reports ... Uphold our service commitment standards by being professional, welcoming, aware, outgoing, and ...

Issa

Front Desk Sales - Evening Shift

Indian Trail, NC · On-site

$10 - $13/hr

Sales Associate Welcome to Workout Anytime Indian Trail! We pride ourselves on our sense of community and bring a healthy service to our local members. We are looking for a Sales Associate to open ...

Issa

Front Desk Sales - Morning Shift

Indian Trail, NC · On-site

$12.25 - $15.50/hr

Sales Associate Welcome to Workout Anytime Indian Trail! We pride ourselves on our sense of community and bring a healthy service to our local members. We are looking for a Sales Associate to open ...

LPL Financial

Internal Consulting Associate

Fort Mill, SC · Hybrid

$23.47 - $39.12/hr

... Desk team * A commitment and passion around helping our advisors grow their practices * A variety ... An understanding of the financial services industry and a willingness to operate in a dynamic, fast ...

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Service Desk Associate information

See Lancaster, SC salary details

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How much do service desk associate jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for service desk associate in Lancaster, SC is $17.29, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $20.29 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Lancaster, SC?

The most popular types of Service Desk jobs in Lancaster, SC are:

What are popular job titles related to Service Desk Associate jobs in Lancaster, SC?

For Service Desk Associate jobs in Lancaster, SC, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Lancaster, SC look for?

The top searched job categories for Service Desk Associate jobs in Lancaster, SC are:

What cities near Lancaster, SC are hiring for Service Desk Associate jobs?

Cities near Lancaster, SC with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Lancaster, SC as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $35,958 per year, or $17.3 per hour.

IT Help Desk Support - Level 2 (MSP)

K2 Staffing, LLC

Fort Mill, SC • On-site

$65K - $75K/yr

Full-time

Re-posted 11 days ago

Job description

Summary
 
Our client is a leading IT Solutions Company located in Fort Mill, SC (roughly 20 minutes from Charlotte, NC area) and they are in need of a Help Desk Support Level II Technician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs.
Duties & Responsibilities
  • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
  • Deploying and managing Windows Servers and Active Directory
  • Designing Local Area Networks
  • Implementing and monitoring network security
  • Optimizing and maintaining network software and hardware
  • Building and deploying file servers and cloud computing solutions
  • Configuring and deploying VOIP solutions
  • Performing network infrastructure troubleshooting
  • Manage Microsoft Exchange Server
  • Telephone solutions
  • Monitors alert systems and take appropriate action as per guidelines.
  • Ability to use various messages in an event log to affect repairs.
  • Receive escalated service requests requiring an enhanced response.
  • New User On-boarding
Qualifications & Requirements
  • Having worked in an MSP environment is a MUST!
  • Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
  • 2-3 years of experience in a client-facing environment such as sales engineering
  • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
  • Possesses strong organizational and time-management skills
  • Experience writing proposals for and implementation of technical solutions to fulfill business needs
  • Results-oriented, self-motivated, energetic, professional, reliable, and a team player
  • Strong understanding of technology and business productivity systems
  • Experience with RMM (remote monitoring and management) tool a plus
  • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
  • Sales training experience is a plus
Ideal Qualifications (not required)
  • CompTIA Net+ and/or CompTIA Security+
  • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
  • CCNA or CCIE-Cisco certifications a real plus