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Service Desk Associate Jobs in Crestview, FL (NOW HIRING)

Healthcare Within Reach

Patient Services Advisor

Milton, FL · On-site

$15.50 - $19.50/hr

Do you have a passion for helping people and providing excellent service? Community Health ... Maintain an orderly front desk area, ensuring the environment is welcoming for all patients.

Marquee Dental Partners

Patient Coordinator

Mary Esther, FL · On-site

$15.50 - $20.75/hr

Runs all functions at the front desk including but not limited to scheduling, answering phones ... Exhibit outstanding customer service with patient as priority; partnering with staff, timely and ...

Workout Anytime - Pugh

General Manager

Niceville, FL · On-site

$42K - $52K/yr

Coach Sales Associates, Personal Trainers, and leadership team members through regular feedback and ... Oversee all daily club operations, including member service, front desk operations, and facility ...

Workout Anytime

General Manager

Niceville, FL · On-site

$42K - $52K/yr

Coach Sales Associates, Personal Trainers, and leadership team members through regular feedback and ... Oversee all daily club operations, including member service, front desk operations, and facility ...

KSL Resorts

Breakfast Attendant - Part Time

Navarre, FL · On-site

$12 - $14.50/hr

Guest Service : * Greet guests in a friendly and welcoming manner as they enter the breakfast area ... Work effectively with other hotel staff, including housekeeping, kitchen staff, and front desk.

KSL Resorts

Front Office Agent (Part-Time)

Navarre, FL · On-site

$15 - $18.50/hr

The Front Office Agent serves as the face of the hotel, delivering exceptional guest service from ... Maintain a clean, organized, and professional front desk area * Follow hotel policies, procedures ...

KSL Resorts

Front Office Agent (Part-Time)

Navarre, FL · On-site

$15 - $18.50/hr

The Front Office Agent serves as the face of the hotel, delivering exceptional guest service from ... Maintain a clean, organized, and professional front desk area * Follow hotel policies, procedures ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Crestview, FL

Service Desk Associate information

See Crestview, FL salary details

$7

$17

$32

How much do service desk associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for service desk associate in Crestview, FL is $17.13, according to ZipRecruiter salary data. Most workers in this role earn between $12.40 and $20.10 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are popular job titles related to Service Desk Associate jobs in Crestview, FL?

For Service Desk Associate jobs in Crestview, FL, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Crestview, FL look for?

The top searched job categories for Service Desk Associate jobs in Crestview, FL are:

What cities near Crestview, FL are hiring for Service Desk Associate jobs?

Cities near Crestview, FL with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Crestview, FL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $35,637 per year, or $17.1 per hour.

Patient Services Advisor

Healthcare Within Reach

Milton, FL • On-site

$15.50 - $19.50/hr

Other

Posted 4 days ago

Job description

Patient Services Advisor (PSA)
Join Our Dedicated Dental Team and Make a Difference!
Are you a customer-focused professional who thrives in a fast-paced environment? Do you have a passion for helping people and providing excellent service? Community Health Northwest Florida is looking for an enthusiastic and organized Patient Services Advisor (PSA) to join our dental team! In this key role, you'll be the first point of contact for patients, ensuring they feel welcomed, informed, and supported throughout their visit.
As a PSA, you'll provide top-notch customer service, maintain accurate patient records, and help manage appointments, payments, and patient needs. If you're ready to contribute to a compassionate and caring community, we want you on our team!
Key Responsibilities:
Customer & Patient Services
  • Warm and Welcoming: Greet each patient, client, or visitor with a friendly, professional, and genuine welcome.
  • Effective Communication: Apply the AIDET communication framework (Acknowledge, Introduce, Duration, Explanation, Thank You) to ensure positive and clear interactions.
  • Assist with Needs: Determine the purpose of each visit and direct patients to the right department or team member.
  • Patient Comfort: Address patient concerns, answer questions, and maintain a comfortable, organized reception area.
  • Confidentiality: Ensure patient privacy by adhering to HIPAA and clinic policies.
Registration & Scheduling
  • Appointment Management: Schedule appointments efficiently and confirm them in advance to optimize patient flow.
  • Accurate Record-Keeping: Verify and update patient demographic and financial information, ensuring all details are correct in the Practice Management system.
  • Insurance & Payments: Verify insurance coverage, process co-pays, and inform patients of any existing balances.
  • Sliding Fee Program: Assist patients in applying for the Sliding Fee Program and refer them to financial counselors as needed.
  • Dental Service Coordination: Collaborate with clinical staff and communicate effectively regarding schedule changes and patient needs.
Team Support & Administrative Tasks
  • Teamwork: Work cooperatively with the dental team to ensure smooth clinic operations and positive patient experiences.
  • Office Organization: Maintain an orderly front desk area, ensuring the environment is welcoming for all patients.
  • Problem-Solving: Handle patient complaints or concerns with professionalism, resolving issues or escalating as needed.
Why You Should Apply:
  • Impact: You will directly contribute to the well-being of the community by ensuring that every patient receives excellent care and service.
  • Collaboration: Join a dynamic team that values teamwork, professionalism, and patient-centered care.
  • Career Growth: Develop your skills in a fast-paced healthcare environment while providing meaningful service to underserved populations.
  • Work-Life Balance: Enjoy a consistent work schedule while helping make a difference every day.
Qualifications:
  • Experience: Previous experience in a dental office, patient registration, or customer service is highly preferred.
  • Skills: Proficient in managing electronic health records, multi-tasking, and using dental scheduling software (Dentrix is a plus).
  • Customer Service: Strong interpersonal communication skills with the ability to engage diverse individuals in a friendly and professional manner.
  • Technical Skills: Proficiency with Microsoft Word, Outlook, and dental software systems.
  • Education: Associate's degree preferred, but not required.
Key Attributes:
  • Customer-Oriented: You approach every interaction with a positive, solution-focused attitude.
  • Detail-Oriented: You ensure all patient records are up-to-date, complete, and accurate.
  • Organized & Efficient: You can juggle multiple tasks while maintaining a high level of accuracy and professionalism.
  • Team Player: You work collaboratively and contribute to a positive team environment.
  • Ethical & Confidential: You understand the importance of patient confidentiality and adhere to all safety protocols.
Expectations & Competencies:
  • Professionalism: Ensure your behavior aligns with clinic values, including ethics and confidentiality.
  • Effective Communication: Use clear and timely communication tools to ensure smooth patient experiences.
  • Teamwork: Collaborate with colleagues to resolve issues and improve clinic operations.
  • Problem-Solving: Assess and resolve patient issues while maintaining a calm and professional demeanor.

If you're ready to make a positive impact in the lives of patients and contribute to a compassionate healthcare team, apply today to become part of CHNWF!

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