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Service Desk Associate Jobs in Canton, MA (NOW HIRING)

Blink Fitness

Front Desk Associate

Medford, MA · On-site

$12.50/hr

... Desk Associate! What is a Moodlifter you ask? Moodlifters are the people who greet each of our ... World class customer service skills * Works hard, multi-tasks and a problem solver * Passion for ...

Blink Fitness

Front Desk Associate

Medford, MA · On-site

$12.50/hr

... Desk Associate! What is a Moodlifter you ask? Moodlifters are the people who greet each of our ... World class customer service skills * Works hard, multi-tasks and a problem solver * Passion for ...

Club Pilates

Front Desk / Sales Associate

Framingham, MA · On-site

$18/hr

Club Pilates is a boutique fitness concept and as such the Front Desk Associate provides exceptional customer service to our members! This role also presents Club Pilates to potential members to win ...

Vinfen

Help Desk Associate

Cambridge, MA · On-site

$19.23/hr

... a Helpdesk Associate, you will work on the IT team to provide entry level help desk support ... About Us Founded in 1977, for over 40 years Vinfen has been a leading nonprofit human services ...

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Service Desk Associate information

See Canton, MA salary details

$9

$21

$40

How much do service desk associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for service desk associate in Canton, MA is $21.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $25.14 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What job categories do people searching Service Desk Associate jobs in Canton, MA look for?

The top searched job categories for Service Desk Associate jobs in Canton, MA are:

What cities near Canton, MA are hiring for Service Desk Associate jobs?

Cities near Canton, MA with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Canton, MA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $44,582 per year, or $21.4 per hour.

Front Desk Associate/Service Associate

TRC Talent Solutions

Waltham, MA • On-site

$60K - $65K/yr

Full-time

Posted 15 days ago

Job description

Job Title: Front Desk Associate/Service Associate
Location: Waltham, MA
Allworth Financial is an independent investment financial advisory firm that specializes in retirement planning, investment advising, and 401(k) management with a direct approach to financial planning. Allworth Financial delivers long- and short-term investment planning solutions and advice to help clients achieve their goals and plan strategically for retirement.

SUMMARY:

Our Service Team consistently strives for service excellence. The Service Associate Client Support is responsible for providing exceptional administrative support to the financial advisory team and ensuring a seamless client experience. This role will focus on assisting with day-to-day client service requests, processing transactions, handling client inquiries, and managing account-related documentation. The Service Associate will collaborate closely with senior team members to deliver high-quality service and contribute to the smooth operation of client services.

This is a full-time, non-exempt position based in our Waltham, MA office and requires five days per week on-site. This position has an expected base salary ranging from $60k-$65k, with the potential for an annual bonus based on the employees' performance and the companies.

DUTIES AND RESPONSIBILITIES

  • Serve as an initial point of contact for clients, addressing inquiries and providing timely responses to their needs via phone and email

  • Assist with scheduling and coordinating client appointments, ensuring all logistics are handled efficiently and accurately

  • Process client requests, including transactions and paperwork, in line with firm policies and procedures

  • Assist in the onboarding process for new clients, ensuring a smooth and positive experience

  • Collaborate with custodians and internal teams to resolve client account issues, transfers, and general service requests

  • Support advisors with client-related documentation, ensuring all forms are complete, accurate, and submitted on time

  • Provide notary services for client transactions as required

  • Maintain up-to-date client records and help ensure accuracy and consistency across internal systems

QUALIFICATIONS

  • 2-5 years of experience in a client-facing administrative role within the financial services or related industry

  • BS/BA degree preferred; high school diploma or GED required

  • Strong communication skills with the ability to establish rapport with clients and colleagues

  • Experience with CRM systems and basic financial software (experience with custodial platforms is a plus)

  • Knowledge of financial services industry practices, with familiarity in processing account transactions or client service inquiries

  • Strong attention to detail and accuracy in handling client records and transaction-related documents

  • Ability to multitask and manage competing priorities in a fast-paced environment

  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

PHYSICAL REQUIREMENTS

  • Works in an office environment

  • Requires extended periods of sitting or standing at a desk, talking on the phone, and typing

  • Use hands, fingers to constantly operate a computer and office equipment, such as copy machine and printer

  • Occasionally move about inside the office to access file cabinets, office equipment, etc.

  • May carry or lift weight up to 10 lbs. in very limited occurrences

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. At TRC, we take pride in fulfilling our opportunity to add value to our client's business as their staffing partner, while working tirelessly to connect thousands of individuals each year with work opportunities where they can meet the needs of their families and have the potential to build their careers.