Service Desk Associate Jobs in New Mexico (NOW HIRING)

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The Service Desk Associate – Security Specialist is a hands-on technical role focused on protecting and strengthening the security of employee workstations, applications, and user-level technology.

This position sits within the Service Desk and is designed as an entry-to-mid level role for individuals who want to build a career in cybersecurity and infrastructure. It provides practical, real-world experience with endpoint security, Microsoft security tooling, automation, and incident response fundamentals - serving as a natural stepping stone to more advanced roles, including System Administrator – Security Specialist.

• Manage and improve desktop and application patching using Microsoft Endpoint Manager (Intune) and Defender for Endpoint.
• Monitor and administer endpoint protection controls, including antivirus, device compliance, and security baselines.
• Support email and browser security using Microsoft Defender for Office 365, Netskope, and other tools.
• Maintain accurate endpoint and application inventory, ensuring visibility and compliance across devices.
• Assist with endpoint-level security incidents, including investigation, containment, and remediation, in coordination with Infrastructure and Security teams.
• Apply and maintain secure configuration standards for desktops and user applications.
• Support employee cybersecurity awareness initiatives, including phishing simulations and user education.
• Use scripting and automation (PowerShell preferred) to improve security consistency and reduce manual effort.

• Support Service Desk operations during peak periods, vacations, staffing gaps, and as needed.
• Troubleshoot and resolve end-user issues with a security-first mindset.
• Identify opportunities to improve Service Desk workflows, processes, and documentation.
• Create and maintain knowledge base articles, how-to-guides, and support documentation.
• Collaborate with teammates to deliver a high-quality, professional end-user support experience.

• Participate in endpoint, EUC, and security-related IT projects.
• Work closely with other IT teams to align endpoint security with enterprise standards.
• Coordinate with vendors and internal partners for troubleshooting and support.
• Participate in Service Desk shift or on-call rotations as required.
• Gain exposure to enterprise security tools, frameworks, and operational practices that support career progression into senior infrastructure and security roles.

• Customer-focused with a professional and empathetic approach.
• Strong ethical judgment appropriate for a financial services environment.
• Collaborative team player with clear communication skills.
• Detail-oriented with strong follow-through.
• Motivated to learn and take on increasing technical responsibility.
• Positive, proactive mindset with an interest in cybersecurity and infrastructure.

Requirements

• 3-5 years of combined service in Service Desk, End User Support, or technical support roles with security responsibilities.
• Strong hands-on experience supporting Windows and macOS endpoints.
• Practical experience with Microsoft Intune, Defender for Endpoint, and Microsoft 365 security tools.
• Familiarity with endpoint security concepts, patching, configuration management, and device compliance.
• Experience working with a service management platform (e.g., Freshservice or similar).
• Strong documentation, organization, and time-management skills.
• Demonstrated interest in security, automation, and career growth beyond traditional Service Desk work.
• Working knowledge of security frameworks such as CIS and NIST (preferred)
• Scripting experience (PowerShell preferred)
• Industry certifications such as CompTIA A+, Network+, or Security+. (preferred)

Job Benefits

• Medical, dental, and vision coverage.
• Employer 401(k) safe harbor and profit-sharing contributions.
• Work/life programs such as flexible work arrangements, flexible paid time off, paid parental leave, employee assistance program, education reimbursement program.
• Community involvement opportunities.
• Onsite cafeteria.
• Onsite fitness center.
• Referral program.

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All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, disability, gender, gender identity or protected veteran status.