The position will also oversee Service Desk activities and ensure continued process improvement and ... Analyses, designs, plans, executes and evaluates work to time, cost and quality targets.
The position will also oversee Service Desk activities and ensure continued process improvement and ... Analyses, designs, plans, executes and evaluates work to time, cost and quality targets.
IT Help Desk Specialist (Entry-Level)
Saint Louis, MO · On-site
$45K - $55K/yr
... two years of professional experience find their next professional career opportunity. We focus on ... IT support, technical services, or systems administration. What You Will Be Doing * Provide ...
IT Help Desk Specialist (Entry-Level)
Saint Louis, MO · On-site
$45K - $55K/yr
... two years of professional experience find their next professional career opportunity. We focus on ... IT support, technical services, or systems administration. What You Will Be Doing * Provide ...
IT Help Desk Specialist (Entry-Level)
Saint Louis, MO · On-site
$45K - $55K/yr
... two years of professional experience find their next professional career opportunity. We focus on ... IT support, technical services, or systems administration. What You Will Be Doing * Provide ...
IT Help Desk Specialist (Entry-Level)
Saint Louis, MO · On-site
$45K - $55K/yr
... two years of professional experience find their next professional career opportunity. We focus on ... IT support, technical services, or systems administration. What You Will Be Doing * Provide ...
Additional Information About the Role BJC is hiring for the EHR Application II Analyst. This role ... Services include inpatient and outpatient care, primary care, community health and wellness ...
Additional Information About the Role BJC is hiring for the EHR Application II Analyst. This role ... Services include inpatient and outpatient care, primary care, community health and wellness ...
Control Systems Analyst II (Off-hours)
Saint Louis, MO · On-site
$30 - $37.50/hr
The Control Systems Analyst II (CSAII) provides off-hours mid-level support within GrayMatter ... Strong customer service mindset and attention to detail * Organized work habits and strong problem ...
Control Systems Analyst II (Off-hours)
Saint Louis, MO · On-site
$30 - $37.50/hr
The Control Systems Analyst II (CSAII) provides off-hours mid-level support within GrayMatter ... Strong customer service mindset and attention to detail * Organized work habits and strong problem ...
JD Edwards Support Tech
Saint Louis, MO · On-site
JD Edwards Support Analyst Work Location: Remote Contract: 12+ Months NOTES: Daytime shifts during ... JDE Enterprise One 9.2, DSI/Cloud Inventory, ReportsNow, Service Desk Plus, Microsoft Office * Soft ...
JD Edwards Support Tech
Saint Louis, MO · On-site
JD Edwards Support Analyst Work Location: Remote Contract: 12+ Months NOTES: Daytime shifts during ... JDE Enterprise One 9.2, DSI/Cloud Inventory, ReportsNow, Service Desk Plus, Microsoft Office * Soft ...
Be Seen First
Helpdesk Support Technician
Saint Louis, MO · On-site
$19.50 - $26.25/hr
At least two years of experience working as a help desk or service desk consultant * Proficiency in ... Proven analytical and problem-solving skills * Experience working in a team-oriented, collaborative ...
Quick apply
Be Seen First
Helpdesk Support Technician
Saint Louis, MO · On-site
$19.50 - $26.25/hr
At least two years of experience working as a help desk or service desk consultant * Proficiency in ... Proven analytical and problem-solving skills * Experience working in a team-oriented, collaborative ...
Analyze helpdesk feedback and recurring service concerns. * Partner with Service Desk Management to address service deficiencies. * Develop service recovery plans for dissatisfied clients. * Track ...
Quick apply
Analyze helpdesk feedback and recurring service concerns. * Partner with Service Desk Management to address service deficiencies. * Develop service recovery plans for dissatisfied clients. * Track ...
Analyze helpdesk feedback and recurring service concerns. * Partner with Service Desk Management to address service deficiencies. * Develop service recovery plans for dissatisfied clients. * Track ...
Analyze helpdesk feedback and recurring service concerns. * Partner with Service Desk Management to address service deficiencies. * Develop service recovery plans for dissatisfied clients. * Track ...
Analyze helpdesk feedback and recurring service concerns. * Partner with Service Desk Management to address service deficiencies. * Develop service recovery plans for dissatisfied clients. * Track ...
Analyze helpdesk feedback and recurring service concerns. * Partner with Service Desk Management to address service deficiencies. * Develop service recovery plans for dissatisfied clients. * Track ...
... * 2.Enterprise Resource Planning (ERP), * 3.Customer Relationship Management System (CRM), * 4.Learning Management System (LMS), * 5.Document Management System (DMS), * 6. Service Desk Plus (SDP ...
... * 2.Enterprise Resource Planning (ERP), * 3.Customer Relationship Management System (CRM), * 4.Learning Management System (LMS), * 5.Document Management System (DMS), * 6. Service Desk Plus (SDP ...
IT Support Analyst
Saint Louis, MO · On-site
We are looking for an IT Support Analyst who leads with AI - someone who doesn't just use AI tools ... You've spent time in a Service Desk support role- we want to see that you've solved real technology ...
IT Support Analyst
Saint Louis, MO · On-site
We are looking for an IT Support Analyst who leads with AI - someone who doesn't just use AI tools ... You've spent time in a Service Desk support role- we want to see that you've solved real technology ...
... from Service Desk Plus tickets into SOW scope • Maintain awareness across all TMS application ... and data (§2.2.3) • PMP, PMI-ACP, or equivalent credential; or equivalent demonstrated ...
... from Service Desk Plus tickets into SOW scope • Maintain awareness across all TMS application ... and data (§2.2.3) • PMP, PMI-ACP, or equivalent credential; or equivalent demonstrated ...
Business Analyst_2, Mid - STL, MO About Polaris Polaris is a mission-focused federal contractor ... support services. We value professionalism, responsiveness, accountability, and high-quality ...
Business Analyst_2, Mid - STL, MO About Polaris Polaris is a mission-focused federal contractor ... support services. We value professionalism, responsiveness, accountability, and high-quality ...
Advanced problem-solving, analytical, and team-working skills. Excellent communication and interpersonal skills. Display an openness to learning new technologies. Education & Experience Minimum ...
Advanced problem-solving, analytical, and team-working skills. Excellent communication and interpersonal skills. Display an openness to learning new technologies. Education & Experience Minimum ...
What You'll Bring • Strong working knowledge of computer systems, hardware, and software. • Advanced problem-solving, analytical, and team-working skills. • Excellent communication and ...
What You'll Bring • Strong working knowledge of computer systems, hardware, and software. • Advanced problem-solving, analytical, and team-working skills. • Excellent communication and ...
... analytical, and team-working skills. • Excellent communication and interpersonal skills. • Display an openness to learning new technologies. • Minimum Required: High School Diploma or ...
... analytical, and team-working skills. • Excellent communication and interpersonal skills. • Display an openness to learning new technologies. • Minimum Required: High School Diploma or ...
Bachelor's degree in a relevant technical discipline with 2-4 yrs. of overall related experience ... Prior experience overseeing staff and diverse technologies to include NOC Analysts, Subject Matter ...
Quick apply
Bachelor's degree in a relevant technical discipline with 2-4 yrs. of overall related experience ... Prior experience overseeing staff and diverse technologies to include NOC Analysts, Subject Matter ...
Smart Desk Specialist
Saint Louis, MO · On-site
This position provides Tier I support and customer service to end-users for all systems ... Works with end users to analyze issues, review actions taken, and guide users through diagnostic ...
Smart Desk Specialist
Saint Louis, MO · On-site
This position provides Tier I support and customer service to end-users for all systems ... Works with end users to analyze issues, review actions taken, and guide users through diagnostic ...
Automation Engineer
$25 - $55/hr
LRS Consulting Services is seeking an Automation Analyst for a contract-to-hire opportunity in St ... Collaborate with Service Desk and other IT teams to implement automation tools and solutions.
Automation Engineer
$25 - $55/hr
LRS Consulting Services is seeking an Automation Analyst for a contract-to-hire opportunity in St ... Collaborate with Service Desk and other IT teams to implement automation tools and solutions.
Service Desk Analyst Two information
See Waterloo, IL salary details
$13.36 - $15.16
3% of jobs
$15.16 - $16.96
8% of jobs
$18.31 is the 25th percentile. Wages below this are outliers.
$16.96 - $18.76
18% of jobs
$18.76 - $20.56
18% of jobs
The median wage is $20.91 / hr.
$20.56 - $22.37
14% of jobs
$24.07 is the 75th percentile. Wages above this are outliers.
$22.37 - $24.17
15% of jobs
$24.17 - $25.97
9% of jobs
$25.97 - $27.77
6% of jobs
$27.77 - $29.57
3% of jobs
$29.57 - $31.37
3% of jobs
$31.37 - $33.17
2% of jobs
$13
$22
$33
How much do service desk analyst two jobs pay per hour?
As of Sep 2, 2026, the average hourly pay for service desk analyst two in Waterloo, IL is $22.31, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.95 per hour, depending on experience, location, and employer.
What is the difference between Service Desk Analyst Two vs Service Desk Analyst One?
| Aspect | Service Desk Analyst Two | Service Desk Analyst One |
|---|---|---|
| Certifications | ITIL Foundation, CompTIA A+ | ITIL Foundation, CompTIA A+ |
| Work Environment | Help desk, remote support, on-site | Help desk, remote support, on-site |
| Responsibilities | Advanced troubleshooting, mentoring, ticket escalation | Basic troubleshooting, ticket logging, initial support |
The Service Desk Analyst Two typically handles more complex issues, provides mentorship, and escalates tickets as needed, whereas the Service Desk Analyst One focuses on basic support and initial troubleshooting. Both roles share similar certifications and work environments, but Service Desk Analyst Two requires more experience and technical skills.
What is a level 2 service desk analyst job description?
A Level 2 Service Desk Analyst handles more complex technical issues than Level 1, often troubleshooting hardware, software, and network problems. They may use remote support tools, document solutions, and escalate unresolved issues to higher-level teams, requiring strong technical skills and knowledge of ITIL processes.
What is the career path of a Service Desk Analyst Two?
A Service Desk Analyst Two typically advances to roles such as Senior Service Desk Analyst, Technical Support Specialist, or IT Support Supervisor, often by gaining experience, technical certifications, and expanding their knowledge of IT systems. Career progression may also include moving into specialized areas like network support, cybersecurity, or IT management. Developing skills in troubleshooting, customer service, and relevant tools can facilitate advancement.
What is the next step after service desk analyst?
The next step after a Service Desk Analyst role often involves advancing to positions such as IT Support Specialist, Systems Administrator, or Network Technician, which typically require additional technical skills or certifications like CompTIA A+ or Network+. Gaining experience, expanding technical knowledge, and developing problem-solving skills are key for career progression in IT support roles.
What job categories do people searching Service Desk Analyst Two jobs in Waterloo, IL look for?
The top searched job categories for Service Desk Analyst Two jobs in Waterloo, IL are:
What cities near Waterloo, IL are hiring for Service Desk Analyst Two jobs?
Cities near Waterloo, IL with the most Service Desk Analyst Two job openings:
Full-time
Re-posted 23 days ago
Job description
Oversees operational processes supportingIT environment both on premise and in the cloud to ensure the environments perform within defined service level agreements.Infrastructure areas covered will include servers, storage, databases, networking, and cloud platform as a service offerings.The position will work closely with the Engineering team, End User Computing, and managed service partners to configure and manage processes around deployment, decommissioning, patching and updates, software packaging, backup and recovery, disaster recovery, monitoring, alerting, incident resolution, and cost management.The position will also oversee Service Desk activities and ensure continued process improvement and that SLAs are adhered to.
- BS Computer Science or related field
- Excellent verbal & written communication skills with the ability to communicate complex concepts at all levels including Executive Leadership, IT leadership, Line Manager, and Individual contributor
- Facilitates collaboration between stakeholders who have diverse objectives.
- Analyses, designs, plans, executes and evaluates work to time, cost and quality targets.
- Demonstrated resourcefulness in setting priorities and guiding investment in people, process and systems with the ability to think and act strategically and proactively.
- Advises on the available standards, methods, tools and applications relevant to own specialism and can make appropriate choices from alternatives.
- Maintains an awareness of developments in the industry. Takes initiative to keep skills up to date. Mentors colleagues.
- Ability to quantify risks in IT solutions and communicate to other executives how to manage that risk
- Proactively ensures security is appropriately addressed within their area by self and others.
- Strong verbal and written communication
- Excellent analytical and problem-solving skills
- Ability to work well in teams
- Strong work ethic and attention to detail
- BS Computer Science or related field
- 3+ year IT infrastructure expertise
- Infrastructure expertise in areas such as ITIL, servers, databases, storage, backup and recovery, package deployment, etc
- Working knowledge of Microsoft Azure cloud computing technologies and concepts