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Service Desk Analyst Two Jobs in North Prairie, WI

Serve You Rx

Pricing Analyst II

Milwaukee, WI · On-site

Serve You Rx is a full-service pharmacy benefit manager (PBM) with unquestionable flexibility and an unwavering commitment to doing what's best for its clients. With a fervent focus on those it ...

BCforward

Data Analyst II

Waukesha, WI

$21.60/hr

Founded in 1998, BCforward has grown with our customers' needs into a full service personnel ... Data Analyst II Waukesha, WI, USA, 53188 $21.60/hr on w2 12/12/2016 to 06/16/2017 Global Services ...

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI · On-site

This includes documenting incident tickets within the service desk application, initial triage and remediation of reported issues, and escalation to higher-level support as needed. This support can ...

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI · On-site

This includes documenting incident tickets within the service desk application, initial triage and remediation of reported issues, and escalation to higher-level support as needed. This support can ...

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI · On-site

This includes documenting incident tickets within the service desk application, initial triage and remediation of reported issues, and escalation to higher-level support as needed. This support can ...

Milwaukee Tool

EDI Analyst II

Milwaukee, WI · On-site

Your Role on Our Team: As an EDI Analyst II, you will partner with internal business teams ... service. You'llbe DISRUPTIVE through these duties and responsibilities: * Serve as a liaison ...

Milwaukee Tool

EDI Analyst II

Milwaukee, WI · On-site

Your Role on Our Team: As an EDI Analyst II, you will partner with internal business teams ... deliver exceptional customer service. You'll be DISRUPTIVE through these duties and ...

Milwaukee Tool

Sourcing Analyst II

Milwaukee, WI · On-site

... services. Works with business and support units to help source most suitable technology suppliers at the best price to meet requirements. Carries out the Strategic Sourcing process designed to ...

Milwaukee Tool

Sourcing Analyst II

Milwaukee, WI · On-site

... services. Works with business and support units to help source most suitable technology suppliers at the best price to meet requirements. Carries out the Strategic Sourcing process designed to ...

Worldpay, Inc.

Compliance Analyst II

Milwaukee, WI · On-site

This role conducts assessments and periodic reviews of FIS products, services and business ... Excellent analytical skills * Ability to interpret policies, procedures, and regulations. * Ability ...

FIS

Compliance Analyst II

Milwaukee, WI · On-site

This role conducts assessments and periodic reviews of FIS products, services and business ... Excellent analytical skills * Ability to interpret policies, procedures, and regulations. * Ability ...

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All JobsService Desk Analyst Two JobsService Desk Analyst Two Jobs in North Prairie, WI

Service Desk Analyst Two information

See North Prairie, WI salary details

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$24

$36

How much do service desk analyst two jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for service desk analyst two in North Prairie, WI is $24.73, according to ZipRecruiter salary data. Most workers in this role earn between $20.24 and $27.64 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Analyst Two vs Service Desk Analyst One?

AspectService Desk Analyst TwoService Desk Analyst One
CertificationsITIL Foundation, CompTIA A+ITIL Foundation, CompTIA A+
Work EnvironmentHelp desk, remote support, on-siteHelp desk, remote support, on-site
ResponsibilitiesAdvanced troubleshooting, mentoring, ticket escalationBasic troubleshooting, ticket logging, initial support

The Service Desk Analyst Two typically handles more complex issues, provides mentorship, and escalates tickets as needed, whereas the Service Desk Analyst One focuses on basic support and initial troubleshooting. Both roles share similar certifications and work environments, but Service Desk Analyst Two requires more experience and technical skills.

What is a level 2 service desk analyst job description?

A Level 2 Service Desk Analyst handles more complex technical issues than Level 1, often troubleshooting hardware, software, and network problems. They may use remote support tools, document solutions, and escalate unresolved issues to higher-level teams, requiring strong technical skills and knowledge of ITIL processes.

What is the career path of a Service Desk Analyst Two?

A Service Desk Analyst Two typically advances to roles such as Senior Service Desk Analyst, Technical Support Specialist, or IT Support Supervisor, often by gaining experience, technical certifications, and expanding their knowledge of IT systems. Career progression may also include moving into specialized areas like network support, cybersecurity, or IT management. Developing skills in troubleshooting, customer service, and relevant tools can facilitate advancement.

What is the next step after service desk analyst?

The next step after a Service Desk Analyst role often involves advancing to positions such as IT Support Specialist, Systems Administrator, or Network Technician, which typically require additional technical skills or certifications like CompTIA A+ or Network+. Gaining experience, expanding technical knowledge, and developing problem-solving skills are key for career progression in IT support roles.

What job categories do people searching Service Desk Analyst Two jobs in North Prairie, WI look for?

The top searched job categories for Service Desk Analyst Two jobs in North Prairie, WI are:

What cities near North Prairie, WI are hiring for Service Desk Analyst Two jobs?

Cities near North Prairie, WI with the most Service Desk Analyst Two job openings:

Service Desk Analyst Two jobs near you

Service Desk Analyst (Hybrid)

Watertown, WI

Parasol Alliance
IT Services • 11 - 50 employees
Learn more about Parasol Allianceexternal

$26.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

Position: Service Desk Analyst 

Reports to: Service Desk Manager  

At Parasol Alliance, our mission is to bring strategy, innovation and accountability to our clients use of technology, enabling them to maximize profitability, growth and success. Parasol Alliance is a technology solutions company exclusively serving the senior living industry. We provide leadership and comprehensive in-house technology support, to help our clients make smart strategic technology investments and effectively use technology to achieve their business objectives.  

Our strategic focus forms the core of Parasol Partnerships. These partnerships lead to increased efficiency, productivity, and profitability for our clients. We make our clients more successful – and we have the data to prove it.  

Leadership defines us. We are innovative leaders in everything we do.  

Position Mission 

Service Desk Analysts will provide exemplary service from start to finish of any customer interaction by following best practices and procedures. They will be leaders in the field of technology, masters of providing precise information and quick resolve to the customer's satisfaction. 

Responsibilities 

  • Level 1 support for all client tickets. 
  • Level 2 support when possible, by ability. 
  • Onsite support of hardware and software. 
  • Vendor contact as required to resolve tickets. 
  • Ticket resolution as per the client service level agreement. 
  • Detailed documentation within service tickets on issue steps and resolution. 
  • Excellent customer service on the phone, via email and in person. 
  • Ability to follow company process and procedures. 
  • Onsite schedule is 5 days per week, every other week.

Requirements 

  • Healthcare experience preferred; long-term healthcare support experience is a plus. 
  • At least three years of level one support in an enterprise environment is required. 
  • Comfortable with multiple enterprise systems such as Active Directory, Microsoft Office Suite, Windows Operating Systems, file shares, printers and copiers, phone systems, Exchange, basic network and systems administration and desktop hardware support. 
  • Excellent communication and customer service skills are required. 
  • The position is largely self-motivated and self-structured. The right candidate will be driven to be challenged and to succeed. 
  • Additional requirements such as background check, substance screening, TB test, vaccinations (or masking in lieu of vaccinations) 

Benefits 

  • Cell phone/internet reimbursement 
  • Medical, dental, vision, and 401K 
  • Responsible paid time off 
  • Certification reimbursement 

Company Culture

We are an IT company but believe technology support should be directly related to your business success. Technology for technology’s sake is not what we are about. We intertwine the knowledge economy with technology to transform and interconnect our expertise with your company to expand the decision-making capabilities and ensure productivity and cost effectiveness. 

Our Values: 

  • Expertise 
  • Collaboration 
  • Empathy 
  • Integrity 

If you want to work for a value-driven, high-performance company and to experience an exciting opportunity to help grow a company then this is the job for you. We are looking for our team members to take ownership and pride in their work, and to provide input and guidance for the clients of Parasol. We are a virtual company that offers work from home, responsible time off and bonus opportunities. 

Apply