Dover, DE · On-site
$20.50 - $28/hr
... Desk Analyst 10830 This position is up to 14 months with the option of extension. The client is ... This is an elevated Tier 1 Service Desk role that is 95% phone support for internal and external ...
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Dover, DE · On-site
$20.50 - $28/hr
... Desk Analyst 10830 This position is up to 14 months with the option of extension. The client is ... This is an elevated Tier 1 Service Desk role that is 95% phone support for internal and external ...
Dover, DE · On-site
Oversees, directs, and mentors Service Desk Analysts and team leads; communicates job expectations and enforces organizational policies, procedures, and core values; provides input on recruiting ...
Dover, DE · On-site
Oversees, directs, and mentors Service Desk Analysts and team leads; communicates job expectations and enforces organizational policies, procedures, and core values; provides input on recruiting ...
Bear, DE · On-site
$25 - $31/hr
W2 only. Our direct client has an opening for a Help Desk Analyst 1475 If you are interested ... Your hourly rate Top Skills & Years of Experience: 2 Years of Service Desk experience addressing ...
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Bear, DE · On-site
$25 - $31/hr
W2 only. Our direct client has an opening for a Help Desk Analyst 1475 If you are interested ... Your hourly rate Top Skills & Years of Experience: 2 Years of Service Desk experience addressing ...
Dover, DE · On-site
$20.50 - $28/hr
The Client Service Desk is the hub of the organization as we interact with multiple departments and ... Analyze, troubleshoot, and resolve complex application issues * Triage cases to isolate issues and ...
Dover, DE · On-site
$20.50 - $28/hr
The Client Service Desk is the hub of the organization as we interact with multiple departments and ... Analyze, troubleshoot, and resolve complex application issues * Triage cases to isolate issues and ...
Company Details Berkley Technology Services (BTS) Berkley Technology Services (BTS), a member ... Responsibilities The Associate Support Analyst Intern on Berkley Technology Services' Experience ...
Company Details Berkley Technology Services (BTS) Berkley Technology Services (BTS), a member ... Responsibilities The Associate Support Analyst Intern on Berkley Technology Services' Experience ...
Berkley Technology Services (BTS) Berkley Technology Services (BTS), a member company of W. R ... The Associate Support Analyst Intern on Berkley Technology Services' Experience and Support (BEST ...
Berkley Technology Services (BTS) Berkley Technology Services (BTS), a member company of W. R ... The Associate Support Analyst Intern on Berkley Technology Services' Experience and Support (BEST ...
Company Details Berkley Technology Services (BTS) Berkley Technology Services (BTS), a member ... Responsibilities The Associate Support Analyst Intern on Berkley Technology Services' Experience ...
Company Details Berkley Technology Services (BTS) Berkley Technology Services (BTS), a member ... Responsibilities The Associate Support Analyst Intern on Berkley Technology Services' Experience ...
Wilmington, DE · On-site
$20 - $27.25/hr
Hardware - Dell Laptops / desktops Software - MS O365, Adobe Acrobat, ServiceNow Customer service skills are very important. Technical troubleshooting skills a must Ability to communicate both oral ...
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Wilmington, DE · On-site
$20 - $27.25/hr
Hardware - Dell Laptops / desktops Software - MS O365, Adobe Acrobat, ServiceNow Customer service skills are very important. Technical troubleshooting skills a must Ability to communicate both oral ...
Dover, DE · On-site
$24 - $33.65/hr
The Mortgage Wire Desk Analyst ll, will be responsible for assisting the Treasury department with ... Liaison with external service providers and financial institutions to resolve research requests and ...
Dover, DE · On-site
$24 - $33.65/hr
The Mortgage Wire Desk Analyst ll, will be responsible for assisting the Treasury department with ... Liaison with external service providers and financial institutions to resolve research requests and ...
Lead daily operations of the service desk, ensuring timely resolution of user issues and adherence ... Strong analytical and reporting skills. Compensation Ranges Compensation ranges for ASM Research ...
Lead daily operations of the service desk, ensuring timely resolution of user issues and adherence ... Strong analytical and reporting skills. Compensation Ranges Compensation ranges for ASM Research ...
Wilmington, DE · On-site +1
$30.98 - $40/hr
Summary The Accounting Service Desk Specialist, in collaboration with and in support of the firm ... Desired Skills Strong analytical and problem-solving abilities. Excellent verbal and written ...
Wilmington, DE · On-site +1
$30.98 - $40/hr
Summary The Accounting Service Desk Specialist, in collaboration with and in support of the firm ... Desired Skills Strong analytical and problem-solving abilities. Excellent verbal and written ...
$18 - $25/hr
... Services, Infrastructure, Security, Data, and AI; on Global Solutions & Architecture, partnering with engineers and architects to shape technology strategy and help customers get the most from their ...
$18 - $25/hr
... Services, Infrastructure, Security, Data, and AI; on Global Solutions & Architecture, partnering with engineers and architects to shape technology strategy and help customers get the most from their ...
Smyrna, DE · On-site
$18 - $25/hr
... Services, Infrastructure, Security, Data, and AI; on Global Solutions & Architecture, partnering with engineers and architects to shape technology strategy and help customers get the most from their ...
Smyrna, DE · On-site
$18 - $25/hr
... Services, Infrastructure, Security, Data, and AI; on Global Solutions & Architecture, partnering with engineers and architects to shape technology strategy and help customers get the most from their ...
$18 - $25/hr
... Services, Infrastructure, Security, Data, and AI; on Global Solutions & Architecture, partnering with engineers and architects to shape technology strategy and help customers get the most from their ...
$18 - $25/hr
... Services, Infrastructure, Security, Data, and AI; on Global Solutions & Architecture, partnering with engineers and architects to shape technology strategy and help customers get the most from their ...
$18 - $25/hr
... Services, Infrastructure, Security, Data, and AI; on Global Solutions & Architecture, partnering with engineers and architects to shape technology strategy and help customers get the most from their ...
$18 - $25/hr
... Services, Infrastructure, Security, Data, and AI; on Global Solutions & Architecture, partnering with engineers and architects to shape technology strategy and help customers get the most from their ...
$18 - $25/hr
... Services, Infrastructure, Security, Data, and AI; on Global Solutions & Architecture, partnering with engineers and architects to shape technology strategy and help customers get the most from their ...
$18 - $25/hr
... Services, Infrastructure, Security, Data, and AI; on Global Solutions & Architecture, partnering with engineers and architects to shape technology strategy and help customers get the most from their ...
$18 - $25/hr
... Services, Infrastructure, Security, Data, and AI; on Global Solutions & Architecture, partnering with engineers and architects to shape technology strategy and help customers get the most from their ...
$18 - $25/hr
... Services, Infrastructure, Security, Data, and AI; on Global Solutions & Architecture, partnering with engineers and architects to shape technology strategy and help customers get the most from their ...
$18 - $25/hr
... Services, Infrastructure, Security, Data, and AI; on Global Solutions & Architecture, partnering with engineers and architects to shape technology strategy and help customers get the most from their ...
$18 - $25/hr
... Services, Infrastructure, Security, Data, and AI; on Global Solutions & Architecture, partnering with engineers and architects to shape technology strategy and help customers get the most from their ...
Newark, DE · On-site
$18 - $25/hr
... Services, Infrastructure, Security, Data, and AI; on Global Solutions & Architecture, partnering with engineers and architects to shape technology strategy and help customers get the most from their ...
Newark, DE · On-site
$18 - $25/hr
... Services, Infrastructure, Security, Data, and AI; on Global Solutions & Architecture, partnering with engineers and architects to shape technology strategy and help customers get the most from their ...
$18 - $25/hr
... Services, Infrastructure, Security, Data, and AI; on Global Solutions & Architecture, partnering with engineers and architects to shape technology strategy and help customers get the most from their ...
$18 - $25/hr
... Services, Infrastructure, Security, Data, and AI; on Global Solutions & Architecture, partnering with engineers and architects to shape technology strategy and help customers get the most from their ...
| Aspect | Service Desk Analyst Intern | Service Desk Technician |
|---|---|---|
| Credentials | Typically pursuing or recently completed relevant certifications or degrees | Usually holds certifications like CompTIA A+ or similar |
| Work Environment | Internship setting, often in training or learning phase | Full-time or part-time support role in IT helpdesk |
| Employer & Industry | Entry-level, often in IT service providers or corporate IT departments | IT support teams across various industries |
| Search & Comparison Intent | Learning about entry-level IT support roles | Understanding support technician responsibilities |
The Service Desk Analyst Intern is an entry-level position focused on gaining experience in IT support, often as part of a training program. In contrast, the Service Desk Technician is a more experienced support role responsible for resolving user issues. Both roles require foundational IT knowledge and certifications, but the intern role emphasizes learning and development, while the technician role involves direct support responsibilities.
Cities in Delaware with the most Service Desk Analyst Intern job openings:
Onsite: 1 day a week (WED) – Orientation and initial training will require them to be on site (est. 1 week) Shift: 10:30 am to 7pm (It’s possible that would change to 8am to 4:30pm)
Our direct client has an opening for a Help Desk Analyst 10830
This position is up to 14 months with the option of extension. The client is located in Dover, DE
If you are interested, please submit the following:
YOUR CURRENT RESUME
YOUR HOURLY RATE
Shift: 10:30 am to 7pm (It’s possible that would change to 8am to 4:30pm)
Onsite: 1 day a week (WED) – Orientation and initial training will require them to be on site (est. 1 week)
Interview: One phone call and one Teams meeting
Minimum typing speed of 35 words per minute at 95% accuracy
Role Description:
This is an elevated Tier 1 Service Desk role that is 95% phone support for internal and external customers.
The technician troubleshoots, resolves, documents, and escalates tickets as necessary.
Excellent communication and customer service skills are a must.
The primary function of this position is to resolve and/or manage issues over the phone or via remote tools.
Preferred Education: A+ Certification and Network + Certification or demonstrated equivalent.
Role Details:
• Process all inbound telephone calls, emails, and tickets as assigned.
• Interface with outside vendors (Verizon and others) to assist in team/and customer support for field locations related to outages and telecom issues.
• 95 % phone support, performing basic troubleshooting of network connectivity, infrastructure, and device issues.
• Basic troubleshooting of LAN/WAN issues
• Remote troubleshooting of desktop issues
• Thorough documentation and (when necessary) escalation of all incident tickets, utilizing our Service Delivery Tool (Service Now)
• Proactive responsiveness to time sensitive issues.
• This is a diverse business process environment that requires independent critical thinking.
• Responsible for the execution of DTI Service Desk contact, problem, incident and request management policies and procedures.
• Responsible for the diagnosis, troubleshooting and tracking of all computer-related incidents.
• Responsible for escalating problems and incidents to designated level 2 and level 3 help desk support entities.
• Responsible for reporting incident status and system outage notifications to customers, technical staff, and applicable management.
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