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Service Design Intern Jobs in Maryland (NOW HIRING)

Dewberry

Water Resources Engineering Intern

Owings Mills, MD · On-site

$18.75 - $29.75/hr

Dewberry is a leading, market-facing professional services firm with more than 60 locations and 2 ... Individual will create perform concept level design of treatment works and analyze hydrologic and ...

New

NP On Call MD

Marketing Intern

Baltimore, MD · On-site

$15/hr

Capture in-clinic photo and video content of services, treatment rooms, products, and team * Draft ... Proficient in Canva or similar design tools * Highly organized, deadline-driven, and able to manage ...

NP On Call MD

Marketing Intern

Baltimore, MD · On-site

$15/hr

Capture in-clinic photo and video content of services, treatment rooms, products, and team * Draft ... Proficient in Canva or similar design tools * Highly organized, deadline-driven, and able to manage ...

Dewberry

Transportation Engineering Intern

Owings Mills, MD · On-site

$18.75 - $29.75/hr

Dewberry is a leading, market-facing professional services firm with more than 60 locations and 2 ... design of horizontal and vertical alignments, drainage systems, stormwater management, erosion and ...

New

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Service Design Intern information

What does a service design intern do?

A Service Design Intern assists in researching, conceptualizing, and improving customer experiences across services offered by an organization. They typically work alongside service designers to map user journeys, identify pain points, and help develop solutions that enhance service delivery. Their role often involves gathering user feedback, creating prototypes, and helping to visualize service processes through tools like journey maps and blueprints. This internship is a great opportunity to learn human-centered design principles and gain hands-on experience in service innovation.

What skills and qualifications are needed to thrive as a service design intern?

To thrive as a Service Design Intern, you typically need a background in design, business, or a related field, along with foundational knowledge of service design principles and methodologies. Familiarity with tools such as Adobe Creative Suite, Miro, and prototyping platforms, as well as understanding of journey mapping and user research techniques, is important. Strong collaboration, communication, and problem-solving skills help you effectively gather insights and work with multidisciplinary teams. These skills and qualities are essential for creating user-centered services that address real needs and deliver measurable value to organizations.

What kinds of projects and collaboration can a service design intern expect during their internship?

As a Service Design Intern, you can expect to work on a variety of projects that focus on improving customer experiences and business processes. Typically, you will collaborate closely with cross-functional teams, including UX designers, researchers, product managers, and stakeholders from different departments. You may assist in conducting user research, mapping customer journeys, and prototyping new service concepts. These projects often require strong communication and teamwork skills, as you'll contribute ideas and present findings to both your immediate team and broader stakeholders.

What is the difference between Service Design Intern vs UX Design Intern?

AspectService Design InternUX Design Intern
Required CredentialsTypically pursuing or recent graduate in design, business, or related fieldsUsually studying or recent graduate in design, human-computer interaction, or related areas
Work EnvironmentCollaborative, cross-functional teams focusing on service delivery and customer experienceDesign-focused teams working on digital interfaces and user experience
Industry UsageUsed in service-oriented industries like hospitality, healthcare, and consultingCommon in tech, software, and digital product companies
Common Search/ComparisonOften compared due to overlapping skills in user-centered design and research

The Service Design Intern role focuses on improving entire service experiences across channels, while the UX Design Intern concentrates on digital user interfaces. Both roles require similar foundational skills and often collaborate, but they serve different aspects of user and customer experience within organizations.

Service Design Intern jobs near you

Marketing & Outreach Intern - Waldorf

K&I Healthcare Services

Waldorf, MD • On-site

$15/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 12 days ago

Job description

Marketing & Outreach Intern - Waldorf
Organization
K&I Healthcare Services
Position
Marketing & Outreach Intern - Waldorf
Location
Waldorf, Maryland (on-site)
Type
Full-Time Internship | 40 hrs/week
Schedule
Monday - Friday, 8:30 AM - 5:00 PM
Pay
$15.00/hr (90-day intro); $16-$18/hr upon conversion
Start Date
Immediate / Summer 2026
Majors
Marketing, Communications, Public Health, Social Work, Business
About K&I Healthcare Services
K&I Healthcare Services is a CARF-accredited outpatient behavioral health organization with locations in Baltimore, Waldorf, and Landover, Maryland. We provide evidence-based mental health and substance use services to individuals and families across the state. Our mission is to deliver compassionate, culturally responsive care that strengthens communities.
This internship is part of K&I's 2026 community growth initiative, placing marketing talent directly in the communities we serve.
What You'll Do
As the Marketing & Outreach Intern based in Waldorf, you will be the on-the-ground presence for K&I in Charles County and Southern Maryland. This is a hands-on, field-forward role - you will spend time in the community, not behind a desk all day.
Community Outreach & Partnerships
  • Research and build a referral partner pipeline across Charles County and Southern Maryland (primary care offices, schools, faith communities, community organizations)
  • Schedule and coordinate introduction meetings between K&I leadership and identified community partners
  • Distribute K&I marketing materials to referral sources throughout Charles County and Southern Maryland
  • Build targeted relationships with Charles County schools, Department of Social Services, Charles Regional Medical Center, and local primary care providers
  • Represent K&I at community health fairs and outreach events under direct supervision
  • Document all outreach activity in K&I tracking systems for compliance reporting

Marketing Content & Asset Support
  • Create and localize community-facing materials (flyers, brochures, event signage) using K&I brand templates
  • Develop Charles County and Southern Maryland-relevant content for K&I social media channels (Facebook, Instagram, LinkedIn) from a pre-approved content calendar
  • Photograph approved K&I community events for marketing use (with appropriate releases)
  • Maintain physical marketing material inventory and coordinate reorders

Event Coordination
  • Coordinate logistics for health fairs and community events (venue confirmation, materials transport, registration tables)
  • Handle post-event documentation, lead capture, and follow-up tracking
  • Coordinate periodically with the Baltimore-based Marketing & Outreach Intern for cross-location alignment

Reporting & Admin
  • Submit weekly written outreach activity reports to your supervisor
  • Maintain accurate records of community contacts, event documentation, and distribution logs
  • Track hours and submit timesheets via BambooHR

What We're Looking For
Required
  • High school diploma or GED required; enrollment in or completion of an associate's, bachelor's, or master's program preferred (Marketing, Communications, Public Health, Social Work, Business, or related field)
  • Strong written and verbal communication skills
  • Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
  • Comfortable representing an organization professionally in community settings
  • Valid Maryland driver's license and reliable personal transportation
  • Ability to lift and transport marketing materials up to 30 lbs
  • Must pass pre-employment background check and drug screening
  • Authorized to work in the United States (I-9 / E-Verify)

Preferred
  • Familiarity with the Waldorf community and local organizations
  • Prior experience in marketing, community outreach, healthcare, social services, or nonprofits
  • Bilingual English/Spanish (a plus, not required)
  • Basic graphic design skills (Canva, Adobe Express, or similar)
  • Experience with CRM or social media scheduling tools

Important Details
  • This position has NO direct patient/client contact and NO access to Protected Health Information (PHI)
  • Required compliance training (HIPAA awareness, mandated reporter, K&I code of conduct) must be completed within your first 7 days
  • Position begins with a 90-day introductory period; conversion to permanent status is merit-based and not guaranteed
  • At-will employment - neither this posting nor any K&I document creates a contract of employment

Compensation & Benefits
  • $15.00/hr during 90-day introductory period (Maryland minimum wage)
  • $16.00-$18.00/hr upon conversion to permanent status (based on performance)
  • Paid sick & safe leave per Maryland Healthy Working Families Act
  • Paid K&I-observed holidays
  • Eligibility for health, dental, vision insurance and 401(k) after conversion to permanent status
  • Access to K&I professional development programs

How to Apply
Submit your application through Handshake. Please include:
  • Resume
  • A brief cover letter (200-400 words) describing why you are interested in behavioral health community outreach and what makes you a strong fit for the Waldorf role specifically

Apply