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Service Delivery Jobs in Boston, MA (NOW HIRING)

Clean Harbors

District Service Delivery Manager

Waltham, MA · On-site

$50K - $159K/yr

  • Medical

  • Retirement

  • PTO

Clean Harbors is seeking a District Service Delivery Manager to be responsible for managing Sales and Service Reps. (SSR) within their district, compliance to all Health & Safety, Environmental ...

Clean Harbors

District Service Delivery Manager

Sharon, MA · On-site

$50K - $159K/yr

  • Medical

  • Retirement

  • PTO

Clean Harbors is seeking a District Service Delivery Manager to be responsible for managing Sales and Service Reps. (SSR) within their district, compliance to all Health & Safety, Environmental ...

Clean Harbors

District Service Delivery Manager

Boston, MA · On-site

$50K - $159K/yr

  • Medical

  • Retirement

  • PTO

Clean Harbors is seeking a District Service Delivery Manager to be responsible for managing Sales and Service Reps. (SSR) within their district, compliance to all Health & Safety, Environmental ...

Clean Harbors

District Service Delivery Manager

Boston, MA · On-site

$50K - $159K/yr

  • Medical

  • Retirement

  • PTO

Clean Harbors is seeking a District Service Delivery Manager to be responsible for managing Sales and Service Reps. (SSR) within their district, compliance to all Health & Safety, Environmental ...

Clean Harbors

District Service Delivery Manager

Cambridge, MA · On-site

$50K - $159K/yr

  • Medical

  • Retirement

  • PTO

Clean Harbors is seeking a District Service Delivery Manager to be responsible for managing Sales and Service Reps. (SSR) within their district, compliance to all Health & Safety, Environmental ...

Clean Harbors

District Service Delivery Manager

Boston, MA · On-site

$50K - $159K/yr

  • Medical

  • Retirement

  • PTO

Clean Harbors is seeking a District Service Delivery Manager to be responsible for managing Sales and Service Reps. (SSR) within their district, compliance to all Health & Safety, Environmental ...

Clean Harbors

District Service Delivery Manager

Boston, MA · On-site

$50K - $159K/yr

  • Medical

  • Retirement

  • PTO

Clean Harbors is seeking a District Service Delivery Manager to be responsible for managing Sales and Service Reps. (SSR) within their district, compliance to all Health & Safety, Environmental ...

Clean Harbors

District Service Delivery Manager

Millis, MA · On-site

$50K - $159K/yr

  • Medical

  • Retirement

  • PTO

Clean Harbors is seeking a District Service Delivery Manager to be responsible for managing Sales and Service Reps. (SSR) within their district, compliance to all Health & Safety, Environmental ...

Clean Harbors

District Service Delivery Manager

Brockton, MA · On-site

$50K - $159K/yr

  • Medical

  • Retirement

  • PTO

Clean Harbors is seeking a District Service Delivery Manager to be responsible for managing Sales and Service Reps. (SSR) within their district, compliance to all Health & Safety, Environmental ...

Clean Harbors

District Service Delivery Manager

Stoughton, MA · On-site

$50K - $159K/yr

  • Medical

  • Retirement

  • PTO

Clean Harbors is seeking a District Service Delivery Manager to be responsible for managing Sales and Service Reps. (SSR) within their district, compliance to all Health & Safety, Environmental ...

Clean Harbors

District Service Delivery Manager

Boston, MA · On-site

$50K - $159K/yr

  • Medical

  • Retirement

  • PTO

Clean Harbors is seeking a District Service Delivery Manager to be responsible for managing Sales and Service Reps. (SSR) within their district, compliance to all Health & Safety, Environmental ...

Clean Harbors

District Service Delivery Manager

Stoughton, MA · On-site

$50K - $159K/yr

  • Medical

  • Retirement

  • PTO

Clean Harbors is seeking a District Service Delivery Manager to be responsible for managing Sales and Service Reps. (SSR) within their district, compliance to all Health & Safety, Environmental ...

Clean Harbors

District Service Delivery Manager

Brockton, MA · On-site

$50K - $159K/yr

  • Medical

  • Retirement

  • PTO

Clean Harbors is seeking a District Service Delivery Manager to be responsible for managing Sales and Service Reps. (SSR) within their district, compliance to all Health & Safety, Environmental ...

Clean Harbors

District Service Delivery Manager

Boston, MA · On-site

$50K - $159K/yr

  • Medical

  • Retirement

  • PTO

Clean Harbors is seeking a District Service Delivery Manager to be responsible for managing Sales and Service Reps. (SSR) within their district, compliance to all Health & Safety, Environmental ...

Clean Harbors

District Service Delivery Manager

Wrentham, MA · On-site

$50K - $159K/yr

  • Medical

  • Retirement

  • PTO

Clean Harbors is seeking a District Service Delivery Manager to be responsible for managing Sales and Service Reps. (SSR) within their district, compliance to all Health & Safety, Environmental ...

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Showing results 21-40

All JobsService Delivery JobsService Delivery Jobs in Boston, MA

Service Delivery information

See Boston, MA salary details

$31.5K

$102.1K

$174.4K

How much do service delivery jobs pay per year?

As of Aug 19, 2026, the average yearly pay for service delivery in Boston, MA is $102,051.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,000.00 and $139,100.00 per year, depending on experience, location, and employer.

What is service delivery?

Service delivery refers to the process of providing services to customers or clients according to agreed standards and expectations. In organizations, service delivery involves planning, managing, and improving the way services are provided to ensure customer satisfaction and efficiency. This can involve direct interaction with clients, coordination between teams, and ensuring that services meet quality and performance standards. Service delivery is essential in sectors such as IT, healthcare, and public services, where reliable and effective service impacts overall client experience.

What are the key skills and qualifications needed to thrive in service delivery?

To thrive in Service Delivery, you need strong project management abilities, a solid understanding of service-level agreements (SLAs), and relevant experience or education in IT or business management. Familiarity with IT service management (ITSM) frameworks such as ITIL, as well as tools like ServiceNow or Jira, is often required. Excellent communication, problem-solving skills, and a customer-centric mindset help professionals stand out in this field. These competencies are vital for ensuring reliable service outcomes, maintaining client satisfaction, and driving continuous improvement in service processes.

What are some common challenges faced by professionals in service delivery roles, and how are they typically addressed?

Professionals in Service Delivery often face challenges such as managing client expectations, coordinating across multiple teams, and ensuring consistent service quality under tight deadlines. These challenges are typically addressed through clear communication, robust service level agreements (SLAs), and proactive issue resolution strategies. Successful Service Delivery teams also rely on regular feedback loops and performance metrics to identify areas for improvement and to maintain strong client relationships.

What is the difference between Service Delivery vs Customer Support?

AspectService DeliveryCustomer Support
Primary FocusEnsuring services are delivered efficiently and meet client expectationsAssisting customers with issues, questions, and troubleshooting
Work EnvironmentProject-based, client-facing, often involves coordination with multiple teamsCall centers, help desks, direct customer interaction
Required SkillsProject management, communication, technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsITIL, PMP, Service Management certificationsCustomer Service certifications, ITIL

Service Delivery focuses on managing the end-to-end process of providing services to clients, ensuring quality and efficiency. Customer Support centers on assisting individual customers with their issues and inquiries. While both roles involve client interaction, Service Delivery emphasizes process management, whereas Customer Support emphasizes direct problem resolution.

What are the most commonly searched types of Service Delivery jobs in Boston, MA?

The most popular types of Service Delivery jobs in Boston, MA are:

Service Delivery jobs near you
Infographic showing various Service Delivery job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $102,051 per year, or $49.1 per hour.

District Service Delivery Manager

Clean Harbors

Waltham, MA • On-site

$50K - $159K/yr

Full-time

Medical, Retirement, PTO

Posted 5 days ago

Clean Harbors rating

7.0

Company rating: 7.0 out of 10

Based on 153 frontline employees who took The Breakroom Quiz

43rd of 91 rated recycling and waste

Job description

Clean Harbors is seeking a District Service Delivery Manager to be responsible for managing Sales and Service Reps. (SSR) within their district, compliance to all Health & Safety, Environmental Compliance and Transportation Compliance policies, sales growth, customer satisfaction and retention, profitability, and other operational controls within their district.

Why work for Clean Harbors?

  • Health and Safety is our #1 priority and we live it 3-6-5!

  • Competitive wages 

  • Comprehensive health benefits coverage after 30 days of full-time employment

  • Group 401K with company matching component

  • Opportunities for growth and development for all the stages of your career

  • Generous paid time off, company paid training and tuition reimbursement

  • Positive and safe work environments 

RESPONSIBILITIES

  • Responsible for District Adherence to Operational Guidelines
  • Manage Route Drivers/Admin within District
  • Manage Product and Service Training for all OSSRs, LSSRs, SSRs, Utility Drivers, WWFs. (BPS Drivers)
  • Conduct End-of-day Check-in / Morning Check-out process with SSR's to be sure expectations are met
  • Responsible for Holding BPS Drivers Accountable to Service Performance Requirements
  • Conduct Weekly District Meetings with District Service Staff to Drive District Performance and Promote Teamwork.
  • Collaboration with BPS Sales Directors to Enhance District Sales Performance
  • Manage District P&L
  • Ensure Timely Response to all Customer Requests

QUALIFICATIONS

  • Bachelor’s degree Business/Environmental Science/Engineering/Related

  • Extensive comparable work experience may be accepted in lieu of college or bachelor degree 
  • 24 or 40 hour OSHA training and annual updates
  • DOT/RCRA
  • Strong knowledge of logistics
  • Strong business acumen; credible leader; result-orientation; excellent communicator; strong presentation skills
  • Budgeting and financial management skills; customer relationship management skills; change management skills
  • Proactive; able to collaborate with and inspire a range of people to achieve results

40-years of sustainability in action. At Clean Harbors, our mission is to create a safer, cleaner environment through the treatment, recycling, and disposal of hazardous materials. Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment,

Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology – come be part of the solution with us.

Join our safety focused team today! To learn more about our company, and to apply online for this exciting opportunity, visit us at https://careers.cleanharbors.com/.

Clean Harbors is an equal opportunity employer.

Clean Harbors is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact ect@cleanharbors.com or 1-844-922-5547.

Clean Harbors is a Military & Veteran friendly company.

Please be advised that Artificial Intelligence (AI) tools may be used to support certain stages of the recruitment process but are not used as a replacement for human decision making.

Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package.

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What Clean Harbors employees say

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About Clean Harbors

Sourced by ZipRecruiter

Clean Harbors is North America’s leading provider of environmental and industrial services. The Company serves a diverse customer base, including a majority of Fortune 500 companies. Its customer base spans a number of industries, including chemical, and manufacturing, as well as numerous government agencies. These customers rely on Clean Harbors to deliver a broad range of services such as end-to-end hazardous waste management, emergency spill response, industrial cleaning and maintenance, and recycling services. Through its Safety-Kleen subsidiary, Clean Harbors also is North America’s largest re-refiner and recycler of used oil and a leading provider of parts washers and environmental services to commercial, industrial and automotive customers. Founded in 1980 and based in Massachusetts, Clean Harbors operates throughout the United States, Canada, Mexico and Puerto Rico.

Industry

Environmental consulting services

Company size

10,000+ Employees

Headquarters location

Norwell, MA, US

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