Service Delivery Project Manager Jobs in Harris, MN

Position Summary

The Project Manager provides support to our Electrical Testing and Field Services customers. This position is responsible for working directly with members of sales, engineering, and operations to provide technical and commercial sales support including identifying and qualifying leads, job costing/estimating, proposal generation, and post-order sales support.

Responsibilities

• Work collaboratively with inside and outside sales team.
• On occasion, perform job walks with sales staff at customer sites.
• Review customer RFPs, engineering drawings, and technical content.
• Reading and interpreting electrical specifications and drawings.
• Estimate work hours, required materials, travel, logistics, and other project needs to meet customer scope of work.
• Develop proposals and costing spreadsheets for jobs and projects.
• Develop and maintain a knowledge base library of reference materials for use in preparing proposals, presentations, and technical collateral.
• Handle cancellations or changes in sales order and communicate the changes with the related departments.
• Coordinate with production departments for status on orders to ensure the delivery commitment to clients is met.
• Generate accurate detailed reports on a timely basis; Monitor daily log of proposals and quotes to insure timely submissions.
• Conduct client communication in a highly customer service-oriented manner and potentially expand the scope of project work as well as negotiate any extra charges associated with work performed.
• Communicate with clients, management and their team for effective problem resolution and transfer of pertinent information.
• Accountable for maintaining status of projects and providing the client with this information.
• Help manage the on-going schedule and travel planning to facilitate timely response to customers.
• Work may require flexible hours, weekends, holidays and night work.  Must be available for out-of-town work.
• All work and decisions shall be conducted in strict compliance of all regulatory law.
• Observe all safety rules and Best Practices; Follow all company policies and procedures.
• All work and decisions shall be conducted in strict compliance of all company and regulatory laws.
• Other duties as assigned by manager.

Required Experience and Qualifications:

• Bachelor's degree in related field or experience equivalency and a minimum of 5 years related experience.
• Ability to read and understand complex blueprints, schematics, parts lists, and additional technical materials for troubleshooting circuit breakers and electrical power equipment. Field Service experience.
• Effectively communicate verbally and in writing with customers and peers. Must be able to read, write, and speak English fluently.
• Dependable and responsible with good judgment and organizational skills; able to multi-task with shifting priorities
• Good customer service, time management and follow-up skills.
• Self-management of assigned projects and job cost accountability to perform work within budgeted cost estimates.
• Able to meet deadlines and handle multiple tasks.
• Able to work with various people throughout the organization-Customer Focused.
• Focus on accuracy and efficiencies.
• Strong computer skills including Microsoft Word, Excel, Outlook, and data entry; CRM experience a plus.
• Exceptional verbal and written communication skills, and excellent telephone personality skills.
• Ability to properly construct written proposals.

Who we are!

RESA Power is a dynamic, people first organization that prides itself on being the employer of choice in its industry! RESA is fortunate to have an extraordinarily talented group of people who take pride in everything they do! RESA Power has locations throughout the United States & Canada. We are a trusted service provider committed to ensuring the safety, performance, and compliance of electrical distribution systems. With a track record of long-term partnerships and excellence in customer experience for nearly a decade!

Our Mission

Ensure reliable and safe mission-critical power across our customers’ electrical infrastructure lifecycle.

Our Vision

To be the premier, first-choice, trusted provider in the US and Canada for critical power services and products by delivering the best customer and employee experience in the industry.

Core Cultural Competencies

We do it right

• We pride ourselves on our integrity and expertise. We don’t cut corners.
• You perform job responsibilities safely, efficiently, and thoroughly all day, every day.
• You conduct yourself professionally, ethically, and honestly.
• You display sound judgment and decision-making skills. You avoid choosing courses of action that assume unreasonable risk to yourself or the Company.
• You are on time and preplan time off.
• You produce a quality product.

We are customer driven

• Our number one concern is our customer and our long-term relationships with them prove our dedication.
• You approach job responsibilities with enthusiasm, professionalism, and in a customer focused manner.
• You promote goodwill by handling all contacts (example: coworkers, management, vendors, customers, etc.) with respect, courtesy, cooperation, attentiveness and follow instructions from management.

We focus on growth

• We are dedicated to growing the company and our employees.
• You understand and apply your knowledge of techniques, policy, procedures, equipment, and skills involved in the job.
• You seek out new assignments and assume additional duties.
• You seek to expand your abilities (certifications, continuing ed, OTJ experience, etc.).

We solve problems

• Every day is different, so we need to be innovative, decision makers, flexible and adaptable.
• You efficiently and thoroughly complete assignments.
• You perform work assignments independently.
• You propose new ideas and find better ways of doing things.

We get it done

• We are efficient, reliable and no nonsense. We work hard, but we also play hard.
• You follow through on commitments in a timely way.
• You produce easily understandable and accurate reports that meet customer and/or Company expectations.
• You actively listen. You seek advice and help as appropriate.
• You can effectively deliver messages to a variety of individuals (RESA employees, vendors, customers, etc.).

We build strong relationships

• Our leaders are servant leaders. We provide you with the support of a well-run company, but the connectedness of a family.  We collaborate with each other and our customers.
• You collaborate to create the best solutions for each other and our customers.
• You build strong relationships within the team, across RESA departments and locations and with customers and vendors.

Additional Information: 

Job: Full-Time

Location: Blaine, MN

Travel: Up to 30% travel. 

Compensation: Pay for this role ranges from $50 to $68 (depending on skillset, certification, and experience) per hour and is eligible for overtime.

Relocation: Relocation assistance is not offered for this role.

Benefits: Full benefits including medical, dental, vision, company paid life insurance, anniversary bonuses, Employee Ownership Plan, matching 401k, and paid time off. 

Application Details: The position will stay open until filled - seeking one FTE. Apply via job postings on job boards or from the company website. 

Physical Demands: Prolonged periods of sitting at a desk and using a computer. Regular use of office equipment such as keyboards, telephones, and other office machinery.

RESA Power is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.