Service Delivery Project Manager Jobs in Florida

At Orion180, we don’t just stand out for what we do; we shine because of how we do it. Our mission is to deliver an exceptional insurance experience through innovative technology, unparalleled customer service, and a comprehensive suite of products. Our vision is to be the premier global provider of insurance solutions and redefine the insurance industry.

Orion180 is proud to call three vibrant cities home. Our headquarters on Florida’s stunning Space Coast in Melbourne offers an exceptional quality of life, with affordable housing, excellent transportation, and close proximity to major cities like Orlando, Tampa, and Miami. Our Irving, Texas, office places us in a dynamic center of culture, business, and entertainment, keeping us closely connected to innovation and growth. Our Draper, Utah, location, nestled in the heart of the Salt Lake Valley, connects us to a rapidly growing tech ecosystem and provides access to the outdoor lifestyle and natural beauty the region is known for.

We are actively seeking Project Manager / Sr. Project Manager to coordinate cross-functional launches, multi-stream initiatives, and business-driven projects that span I&T and business operations. This role operates from a shared pool and is assigned to initiatives that require coordination beyond a single value stream, including product launches, state expansions, regulatory implementations, and large‑scale integrations. The Project Manager is not embedded in a single stream; instead, they are deployed to the highest‑priority cross‑functional work.

• Cross‑Functional Coordination: Lead coordination across I&T value streams, Product, Sales, Compliance, Operations, and other business functions for launches and strategic initiatives.
• Launch Planning: Build launch plans with milestones, dependencies, go‑live criteria, and business readiness activities. Drive alignment across all workstreams to the launch date.
• Stakeholder Management: Serve as the single point of coordination for all stakeholders involved in the initiative. Manage communications, status reporting, and escalations.
• Risk & Issue Management: Identify, track, and mitigate risks and issues. Escalate blockers that cannot be resolved at the project level.
• Compliance Coordination: For compliance‑driven projects, coordinate with legal and compliance teams to meet regulatory deadlines. Track filing dates, effective dates, and approval milestones.
• Timeline Management: Manage project timelines, track progress against milestones, and adjust plans as needed. Keep business stakeholders informed on delivery status.
• Project Cost Tracking: Track delivery effort and costs against project estimates, maintain forecasts, and surface variances with clear options and impacts. Future state may include tracking against allocated project budget pools as those mechanics are defined.
• Retrospectives: Run cross‑functional launch retrospectives after go‑live. Document lessons learned and action items for future initiatives.
• Process Adherence: Confirm I&T workstreams within the project follow the 9‑stage delivery flow. Maintain the stage gate plan for each initiative, validate entry and exit criteria, facilitate gate reviews, document decisions, and engage Delivery Leads on sprint alignment and release planning.

• Bachelor's degree in business, Information Systems, or related field.
• Demonstrated experience managing cross‑functional projects that span technology and business operations.
• Strong stakeholder management and communication skills at all organizational levels.
• Experience with insurance product launches, regulatory implementations, or state expansions is strongly preferred.
• Proficiency in project management tools (Azure DevOps, Planview, Smartsheet, or similar).
• Strong organizational skills with the ability to manage multiple concurrent workstreams.
• Understanding of Agile delivery frameworks and how project management integrates with Agile execution.
• PMP, CAPM, or similar project management certification preferred.

• Owns coordination and governance for the most complex, high‑impact initiatives, including multi‑value‑stream launches, compliance‑driven work, and large integrations. Sets the standard for stage gates, readiness, and escalations, and mentors other Project Managers.
• Minimum 6+ years in project management, program management, or launch coordination roles.
• Demonstrated ability to manage complex, multi‑stakeholder delivery across regulatory and technical domains.
• Drives formal readiness reviews and go/no‑go recommendations with clear rationale, risks, and dependencies.
• Leads dependency resolution across teams and escalates tradeoffs with clear options and impacts.
• Coaches Project Managers on planning discipline, stage gate execution, and stakeholder communication.

• Owns integrated planning, coordination, and stage gate execution for assigned initiatives, under guidance for larger or higher risk programs.
• Minimum 3+ years in project management, program coordination, or launch coordination roles.
• Strong coordination, organization, and follow‑through across multiple workstreams.
• Runs status reporting, risk and issue tracking, and escalations for assigned initiatives.
• Drives stage gates and confirms readiness work is completed and visible.

• Dynamic Environment: On‑site role with a fast‑paced and collaborative team culture. Results‑driven office where your contributions make a real impact.
• Compensation: Competitive base pay and performance bonuses.
• Career Growth: M entorship, growth tracks, and professional development.
• Benefits: Medical, dental, vision, 401k, paid holidays, PTO and more.

The office environment is fast‑paced and collaborative. An employee must be willing and able to work their regularly assigned work schedule onsite, and in times of need, be able to work an extended schedule depending on company or departmental needs, project requirements, or customer demands.

While performing general duties for this position, the employee is regularly required to sit, stand, and/or walk around (including the use of stairs). Other demands include the ability to openly communicate with others by talking, listening, comprehending, and reading; being able to lift light objects (25 lbs); and using standard office equipment such as computers, printers, and phones. In addition, there is an occasional need to bend, twist, or squat down to open/close cabinets and reach for files or other standard office‑type objects.

Orion180 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Reasonable accommodations are available for qualified individuals with disabilities during the application process. Applicants who need accommodations may email hr@orion180.com to request assistance.