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Service Delivery Program Manager Jobs in Orange, CA

Frontline, LLC

Service Delivery Manager

Los Angeles, CA · On-site

Design, implement, operate, manage and tweak existing and new automation systems for ticket creation, monitoring, and Managed Services delivery. Prepare client proposals for new implementations and ...

GDIT

Deputy Program Manager

Los Angeles, CA

$125K/yr

Program Delivery and Execution Job Qualifications: Skills: Data Analysis, People Management, Services Management Certifications: None Experience: 5 + years of related experience US Citizenship ...

Community Care Center (2)

Program Manager

Duarte, CA · On-site

$24 - $25/hr

Program Manager- PM Shift Position Summary The Program Manager is responsible for overseeing the ... service delivery. Essential Duties and Responsibilities · Supervise and support program staff ...

Community Care Center

Program Manager

Duarte, CA · On-site

$24 - $25/hr

) Program Manager- PM Shift Position Summary The Program Manager is responsible for overseeing the ... service delivery. Essential Duties and Responsibilities • Supervise and support program staff ...

Capstone Energy+, Inc.

Program Manager

Los Angeles, CA · On-site

Capstone Energy+ is seeking a Program Manager to own the delivery of the company's most critical enterprise initiatives: Initially, will be our Epicor ERP implementation. This role sits above the ...

Volunteers-of-Americ

Program Manager

Santa Ana, CA · On-site

$69K - $73K/yr

... Program Manager I supervises all efforts to fulfill the goals and objectives of the Program ... Intake, assessments, service planning, service delivery, and goal attainment * Training ...

Volunteers of America

Program Manager

Santa Ana, CA · On-site

$69K - $73K/yr

... Program Manager I supervises all efforts to fulfill the goals and objectives of the Program ... Intake, assessments, service planning, service delivery, and goal attainment * Training ...

Volunteers of America

Program Manager

Los Angeles, CA

$69K - $73K/yr

... Program Manager I supervises all efforts to fulfill the goals and objectives of the Program ... Intake, assessments, service planning, service delivery, and goal attainment * Training ...

voalacs

Program Manager

Santa Ana, CA · On-site

$69K - $73K/yr

... Program Manager I supervises all efforts to fulfill the goals and objectives of the Program ... Intake, assessments, service planning, service delivery, and goal attainment * Training ...

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All JobsService Delivery Program JobsService Delivery Program Manager JobsService Delivery Program Manager Jobs in Orange, CA

Service Delivery Program Manager information

See Orange, CA salary details

$31K

$100.4K

$171.5K

How much do service delivery program manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for service delivery program manager in Orange, CA is $100,352.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,000.00 and $136,700.00 per year, depending on experience, location, and employer.

What is the difference between Service Delivery Program Manager vs Service Delivery Manager?

AspectService Delivery Program ManagerService Delivery Manager
ResponsibilitiesOversees multiple projects and programs to ensure service delivery aligns with strategic goalsManages day-to-day service delivery operations and client satisfaction
FocusStrategic planning and program coordinationOperational execution and team management
CredentialsTypically requires project management certifications (PMP, PgMP)Often holds certifications like ITIL, PMP
Work EnvironmentCorporate, client-facing, cross-functional teamsOperational teams, client support, service delivery teams

The Service Delivery Program Manager focuses on managing multiple projects and aligning service delivery with strategic objectives, while the Service Delivery Manager handles daily operations and client satisfaction. Both roles require strong project management skills and certifications like PMP or ITIL, but their scope and focus differ significantly.

Is a service delivery program manager higher than a project manager?

A Service Delivery Program Manager typically oversees multiple related projects and focuses on ensuring consistent service quality across programs, making their role broader and often higher in scope than a Project Manager, who manages individual projects. While both roles require strong leadership and organizational skills, the Program Manager usually has greater strategic responsibilities and may supervise Project Managers. The hierarchy can vary by organization, but generally, the Program Manager holds a higher-level position than the Project Manager.

What does a service delivery program manager do?

A service delivery program manager oversees the planning, execution, and delivery of services to clients, ensuring they meet quality standards and contractual obligations. They coordinate between teams, manage resources, monitor performance metrics, and implement process improvements to enhance service efficiency and customer satisfaction.

What cities near Orange, CA are hiring for Service Delivery Program Manager jobs?

Cities near Orange, CA with the most Service Delivery Program Manager job openings:

Service Delivery Program Manager jobs near you

Service Delivery Manager

Irvine, CA • On-site

Tata Consultancy Service Limited
IT Services • 10K+ employees
Learn more about Tata Consultancy Service Limitedexternal

$110K - $140K/yr

Full-time

Re-posted 12 days ago

Key responsibilities

  • Own end-to-end BAU service delivery for EDO applications, platforms, and data services.

  • Serve as the primary point of contact for Production Support and L3 Service Operations.

  • Manage incident, problem, change, release, and service request management activities, including post-incident reviews and ensuring proper change governance.

Tata Consultancy Services rating

6.5

Company rating: 6.5 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Job description

Service Delivery Manager
Must Have Technical/Functional Skills
Data Bricks , EBT ,Airflow , Asset Management exp
Roles & Responsibilities
We are seeking an experienced Service Delivery Manager (SDM) to lead Business-As-Usual (BAU) Operations, Production Support, and L3 Application/Data Platform Support within the Enterprise Data Office (EDO) organization supporting Asset Management business functions.
The SDM will be accountable for end-to-end service delivery, production stability, incident and problem management, service governance, operational excellence, SLA adherence, stakeholder communication, and continuous improvement
initiatives across enterprise data platforms and business-critical applications.
The ideal candidate will possess strong expertise in Asset Management operations, Enterprise Data Platforms, Incident Management, ITIL Service Management,
Data Operations, Cloud Platforms (Azure/AWS), Databricks, and Data Governance.
• Own end-to-end BAU service delivery for EDO applications, platforms, and data services.
• Serve as the primary point of contact for Production Support and L3 Service Operations.
• Ensure compliance with service-level agreements (SLAs), operational KPIs, and governance standards.
• Lead global support teams across multiple regions and time zones.
• Drive operational stability and platform reliability for business-critical data services.
• Establish service management processes aligned with ITIL best practices.
• Lead L3 support teams responsible for critical production applications and data platforms.
• Manage Major Incident (P1/P2) resolution and stakeholder communications.
• Ensure rapid triage and resolution of production issues.
• Oversee root cause analysis (RCA) and preventive action implementation.
• Coordinate support activities across Development, Infrastructure, Cloud, Security, and Business teams.
• Drive reduction in recurring incidents through proactive remediation.
• Incident, Problem & Change Management
• Manage:
• Incident Management
• Problem Management
• Change Management
• Release Management
• Service Request Management
• Lead post-incident reviews and lessons learned sessions.
• Ensure proper change governance and production readiness reviews.
• Minimize operational risk associated with releases and platform changes.
• Maintain operational runbooks and knowledge repositories.
•
• Data Platform Operations
• Manage operational support for:
• Enterprise Data Warehouse
• Data Lake Platforms
• Databricks Environments
• Data Integration Solutions
• Data Governance Platforms
• Analytics and Reporting Platforms
• Key responsibilities include:
• Monitoring data pipelines
• Data quality issue management
• Batch processing oversight
• Platform health monitoring
• Data reconciliation and integrity checks
• Regulatory reporting support
•
• Stakeholder Management
• Collaborate with:
• Chief Data Office (CDO)
• Portfolio Management Teams
• Trading & Investment Operations
• Data Governance Teams
• Business Product Owners
• Enterprise Architecture Teams
• Infrastructure and Cloud Teams
• Compliance & Risk Functions
• Service Performance & Governance
• Track and report:
• SLA Compliance
• Availability Metrics
• Incident Trends
• MTTR (Mean Time to Resolve)
• MTBF (Mean Time Between Failures)
• Service Reliability Metrics
• Capacity Utilization
• Customer Satisfaction Metrics
• Continuous Improvement & Automation
Salary Range- $110,000-$140,000 a year

What Tata Consultancy Services employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Tata Consultancy Services

Sourced by ZipRecruiter

Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPO, infrastructure, engineering, and assurance services. This is delivered through its unique Global Network Delivery Model™, recognized as the benchmark of excellence in software development. TCS delivers a level of certainty that no other firm can match--to our clients and to our employees. Come join us and experience certainty in your career. TCS a global Consulting and IT Services firm that is ranked in the top quartile by industry analysts. Our 2021 fiscal revenues topped $25 B and our market capitalization is over $170+B, yet we have a deep and large history of philanthropy and corporate social responsibility. Now approaching 600K of the best IT professionals and consultants, we are a trusted advisor, guiding our clients' enterprises through growth and transformation journeys - helping them to become agile, intelligent, automated and on the cloud. We are devoted to DEI and are recognized as a top employer and place to work.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Edison, NJ, US

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