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Service Delivery Program Manager Jobs in Ocala, FL

Chewy

IT Site Support Manager II

Ocala, FL · On-site

... delivering scalable, reliable solutions across IT infrastructure, warehouse automation, program ... Experience managing vendor contracts, service providers, business relationships, and the resolution ...

Texas Roadhouse

Service Manager

Lady Lake, FL · On-site

$5.2K/mo

... delivered to our guests. If you have a passion for people and providing a legendary guest ... Employee Assistance Program * Business Travel Insurance * 401(k) Retirement Plan * Flexible ...

Texas Roadhouse

Service Manager

Lady Lake, FL · On-site

$5.2K/mo

... delivered to our guests. If you have a passion for people and providing a legendary guest ... Employee Assistance Program * Business Travel Insurance * 401(k) Retirement Plan * Flexible ...

Leesburg Volkswagen

Service Advisor

Leesburg, FL

Employee Assistant Program * FMLA / Maternity/Paternity Leave * Bereavement Leave Essential ... Manages delivery of required repair action by successfully setting and managing customer ...

Jenkins Genesis of Ocala

Service Advisor

Ocala, FL · On-site

Employee Assistant Program * FMLA / Maternity/Paternity Leave * Bereavement Leave Essential ... Manages delivery of required repair action by successfully setting and managing customer ...

Leesburg Volkswagen

Service Advisor

Leesburg, FL

Employee Assistant Program * FMLA / Maternity/Paternity Leave * Bereavement Leave Essential ... Manages delivery of required repair action by successfully setting and managing customer ...

Jenkins Genesis of Ocala

Service Advisor

Ocala, FL · On-site

Employee Assistant Program * FMLA / Maternity/Paternity Leave * Bereavement Leave Essential ... Manages delivery of required repair action by successfully setting and managing customer ...

Jenkins Genesis of Ocala

Service Advisor

Ocala, FL · On-site

Employee Assistant Program * FMLA / Maternity/Paternity Leave * Bereavement Leave Essential ... Manages delivery of required repair action by successfully setting and managing customer ...

Jenkins Genesis of Ocala

Service Advisor

Ocala, FL · On-site

Employee Assistant Program * FMLA / Maternity/Paternity Leave * Bereavement Leave Essential ... Manages delivery of required repair action by successfully setting and managing customer ...

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All JobsService Delivery Program JobsService Delivery Program Manager JobsService Delivery Program Manager Jobs in Ocala, FL

Service Delivery Program Manager information

See Ocala, FL salary details

$27K

$87.3K

$149.2K

How much do service delivery program manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for service delivery program manager in Ocala, FL is $87,306.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,900.00 and $119,000.00 per year, depending on experience, location, and employer.

What is the difference between Service Delivery Program Manager vs Service Delivery Manager?

AspectService Delivery Program ManagerService Delivery Manager
ResponsibilitiesOversees multiple projects and programs to ensure service delivery aligns with strategic goalsManages day-to-day service delivery operations and client satisfaction
FocusStrategic planning and program coordinationOperational execution and team management
CredentialsTypically requires project management certifications (PMP, PgMP)Often holds certifications like ITIL, PMP
Work EnvironmentCorporate, client-facing, cross-functional teamsOperational teams, client support, service delivery teams

The Service Delivery Program Manager focuses on managing multiple projects and aligning service delivery with strategic objectives, while the Service Delivery Manager handles daily operations and client satisfaction. Both roles require strong project management skills and certifications like PMP or ITIL, but their scope and focus differ significantly.

Is a service delivery program manager higher than a project manager?

A Service Delivery Program Manager typically oversees multiple related projects and focuses on ensuring consistent service quality across programs, making their role broader and often higher in scope than a Project Manager, who manages individual projects. While both roles require strong leadership and organizational skills, the Program Manager usually has greater strategic responsibilities and may supervise Project Managers. The hierarchy can vary by organization, but generally, the Program Manager holds a higher-level position than the Project Manager.

What does a service delivery program manager do?

A service delivery program manager oversees the planning, execution, and delivery of services to clients, ensuring they meet quality standards and contractual obligations. They coordinate between teams, manage resources, monitor performance metrics, and implement process improvements to enhance service efficiency and customer satisfaction.
Service Delivery Program Manager jobs near you

IT Site Support Manager II

Ocala, FL • On-site

Chewy
Retail • 10K+ employees
Learn more about Chewyexternal

Full-time

Posted 9 days ago

Chewy rating

6.8

Company rating: 6.8 out of 10

Based on 230 frontline employees who took The Breakroom Quiz

Job description

Job Description:
Your Opportunity:
Chewy is looking for an IT Site Support Manager II to join our MCO1 Fulfillment center team and work with passionate pet lovers. The ideal candidate will provide IT operational oversight at the MCO1 Chewy Fulfillment Center while leading a talented, team of IT Support Technicians. You will support the existing facility and help expand the next generation of Chewy Fulfillment Centers by delivering scalable, reliable solutions across IT infrastructure, warehouse automation, program management, and continuous improvement. You will work backward from the needs of internal and external customers, navigating ambiguity and technical complexity with sound judgment and a collaborative approach. Reporting to the Associate Director, Regional IT Support, you will partner with Operations, Launch, technology teams, and third-party vendors to help Chewy operate as a world-class eCommerce organization.
What You'll Do:
  • Build, lead, mentor, and develop a team of IT Support Technicians through thoughtful hiring, goal setting, performance reviews, compensation planning, coaching, and career development.
  • Direct daily IT support activities and drive the timely resolution of complex application, hardware, network, warehouse technology, and escalated service desk issues.
  • Identify operational efficiency opportunities and lead Kaizen and continuous improvement initiatives that strengthen service delivery, reliability, and team effectiveness.
  • Partner with business and technology stakeholders to align Fulfillment Center IT support, deployment activities, product roadmaps, and local Operations priorities.
  • Develop operational planning documents, project plans, governance materials, resource assignments, and stakeholder updates for IT Operations and program management initiatives.
  • Define critical support key performance indicators and create dashboards and reporting mechanisms that enable trend analysis, performance reviews, and data-informed decisions.
  • Lead weekly, monthly, and quarterly Fulfillment Center IT business reviews, including goal tracking, risk reporting, lessons learned, and progress against operational commitments.
  • Represent Fulfillment Center IT in Change Advisory Board reviews, new-site bills of materials, expansion and retrofit planning, testing, patching, security releases, and quality assurance activities.
  • Forecast, budget, and schedule client-device lifecycle programs while maintaining governance over regional IT goals, priorities, and resource requirements.
  • Collaborate with Launch teams and third-party material handling equipment vendors to establish operational readiness testing, maintain supported control systems, manage remote access, and transition new facilities into steady-state operations.

What You'll Need:
  • Bachelor's degree in Computer Science, Engineering, Mathematics, Statistics, another related technical field, or equivalent practical work experience.
  • 5+ years of progressive people management experience, preferably supporting geographically distributed teams.
  • 5+ years of IT infrastructure program or project management experience in a complex, service-oriented environment.
  • Experience supporting mobile devices, printing technologies, PCs, Windows, and Azure within a warehouse, fulfillment, manufacturing, or comparable operational environment.
  • Demonstrated experience leading continuous improvement initiatives and managing work in an SLA-driven support organization.
  • Experience managing vendor contracts, service providers, business relationships, and the resolution of service outages or operational escalations.
  • Ability to translate complex technical topics into clear information for audiences with varying levels of leadership experience and technical knowledge.
  • Ability to travel up to 10%, work flexible schedules that may include nights, weekends, and holidays, and participate in a 24/7 support and on-call rotation. This position also requires the ability to stand or walk for 10-12 hours per day as well as the ability to lift and push 50lbs. Ability to balance multiple priorities, and to quickly adjust strategy and execution in the face of new information.
  • Excellent communication and problem-solving skills
  • Experience working in a CMS
  • Highly developed intrapersonal skills
  • Ability to follow an in-house style guide
  • Love of pets and passion for their care and health

Bonus
  • Current CCNA, MCSE, MCSA, Six Sigma, or Project Management Professional certification.
  • Experience with Motorola or Zebra radio-frequency devices, including the MC9190, VC6090, or WT41N0.
  • Expertise in mobile device management, radio-frequency technologies, warehouse automation, or material handling control systems.
  • Working knowledge of ITIL, Agile, and established project management frameworks.
  • Experience developing dashboards and operational reporting in Tableau.
  • Experience supporting eCommerce, retail, high-growth, or startup environments.
  • Additional experience managing third-party hardware and software vendors or service providers.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

What Chewy employees say

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About Chewy

Sourced by ZipRecruiter

Chewy is a prominent player in the e-commerce industry, specifically dedicated to pet owners. Based in Dania Beach, Florida, the company was founded in 2011 with the aim to make pet shopping easier and more convenient. Chewy offers a wide range of products including pet food, toys, and other pet-related essentials from over 1,000 trusted brands, along with prescription food and medications from certified veterinarians. The company stands out for its dedication to providing 24/7 customer service and shipping orders over $49 for free. Chewy's mission is to be the most trusted and convenient online destination for pet parents everywhere by committed to delivering pet happiness.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Plantation, FL, US

Year founded

2011

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