ZipRecruiter

Log In

1

Service Delivery Program Manager Jobs in Chicago, IL

Ripple

Program Manager, Service and Delivery

Chicago, IL · On-site

$132K - $165K/yr

... services implementations. * Proven ability to manage complex, multi-solution programs simultaneously, often with remote resources, global teams, and partner-led delivery components. * Strong ...

OnSite Partners LLC

Client Program Manager

Chicago, IL · On-site

$60K - $80K/yr

Oversee and plan for all aspects of delivery (externally and internally) of client programs and ... and services. * Plan and facilitate regular check-ins with clients to ensure they are achieving ...

Tata Consultancy Service Limited

Program Manager

Chicago, IL · On-site

$100K - $137K/yr

TCS is seeking a seasoned Program Manager with 10+ years of experience managing large-scale Health ... Conduct Root Cause Analysis (RCA) for critical delivery issues. Develop mitigation plans and drive ...

previous pagenext page

Showing results 21-40

All JobsService Delivery Program JobsService Delivery Program Manager JobsService Delivery Program Manager Jobs in Chicago, IL

Service Delivery Program Manager information

See Chicago, IL salary details

$29.9K

$96.8K

$165.3K

How much do service delivery program manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for service delivery program manager in Chicago, IL is $96,771.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,700.00 and $131,900.00 per year, depending on experience, location, and employer.

What is the difference between Service Delivery Program Manager vs Service Delivery Manager?

AspectService Delivery Program ManagerService Delivery Manager
ResponsibilitiesOversees multiple projects and programs to ensure service delivery aligns with strategic goalsManages day-to-day service delivery operations and client satisfaction
FocusStrategic planning and program coordinationOperational execution and team management
CredentialsTypically requires project management certifications (PMP, PgMP)Often holds certifications like ITIL, PMP
Work EnvironmentCorporate, client-facing, cross-functional teamsOperational teams, client support, service delivery teams

The Service Delivery Program Manager focuses on managing multiple projects and aligning service delivery with strategic objectives, while the Service Delivery Manager handles daily operations and client satisfaction. Both roles require strong project management skills and certifications like PMP or ITIL, but their scope and focus differ significantly.

Is a service delivery program manager higher than a project manager?

A Service Delivery Program Manager typically oversees multiple related projects and focuses on ensuring consistent service quality across programs, making their role broader and often higher in scope than a Project Manager, who manages individual projects. While both roles require strong leadership and organizational skills, the Program Manager usually has greater strategic responsibilities and may supervise Project Managers. The hierarchy can vary by organization, but generally, the Program Manager holds a higher-level position than the Project Manager.

What does a service delivery program manager do?

A service delivery program manager oversees the planning, execution, and delivery of services to clients, ensuring they meet quality standards and contractual obligations. They coordinate between teams, manage resources, monitor performance metrics, and implement process improvements to enhance service efficiency and customer satisfaction.

What cities near Chicago, IL are hiring for Service Delivery Program Manager jobs?

Cities near Chicago, IL with the most Service Delivery Program Manager job openings:

Service Delivery Program Manager jobs near you
Infographic showing various Service Delivery Program Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $96,771 per year, or $46.5 per hour.

Manager, Service Delivery

Schaumburg, IL • On-site

Livingston International
1 - 5K employees
Learn more about Livingston Internationalexternal

Full-time

Re-posted 11 days ago

Livingston International rating

7.7

Company rating: 7.7 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Manager, Service Delivery
Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.
Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.
JOB SUMMARY
We are seeking a Manager to lead our Air/Sea team of 7-10 with varias clients and commodities. You would be responsible for the day to day administration of the Service Delivery Team, managing the overall service delivery to the clients through classification and entry summary; coordinating "single-point of contact" for the customer; and ensuring client relationships are maintained through proactive client contact and superior customer service.
KEY DUTIES & RESPONSIBILITIES
  • Supervise the Service Delivery Team on a day-to-day basis ensuring we are meeting SOP with the client. Responsible for on-going coaching, guidance, performance feedback, training planning and development for the members of the team.
  • Ensure that staff operations are being performed within established timeframes and corporate governance standards and adheres to Customs and OGA rules & regulations
  • Manage and capture audit results and monitor metrics and measurements against standards. Regularly provide feedback and coaching to employees and where necessary or required to the Client.
  • Manage staffing decisions: recruitment, hiring, and terminations for the department.
  • Complete annual performance reviews and make salary recommendations.
  • Ensure that teams are working within budget from a revenue and cost perspective
  • Ensure client service meets corporate objectives and is provided on a proactive, timely basis
  • Support business development efforts, including client visits as required
  • Client onbarding/orientation
  • Provide expert advice to both internal and external customers
  • Set standards and procedures so that Customs entries and client billings and operations as a whole are consistent, accurate, and timely
  • Manage duty and freight liabilities to ensure billed and paid amounts are accurate and timely
  • Stay apprised of changing regulatory requirements and disseminate information to staff and/or clients
  • Actively seek out, develop and implement process improvement opportunities for the business

KNOWLEDGE & SKILLS
  • Experienced in managing high shipment volumes
  • Extensive knowledge in Customs and regulatory requirements
  • Strong team leadership and ability to coach and grow team development skills
  • Strong leadership skills
  • Client Service orientation.
  • Ability to make decisions and recommendations within authorized limits prescribed.
  • Extensive knowledge of Microsoft Office applications such as Excel, Word, Power Point
  • Analytical skills with problem solving ability

WORK EXPERIENCE - MINIMUM REQUIRED
6 years of related experience
Team management experience
EDUCATION
Required: High School/GED or equivalent
Preferred: Bachelors Degree or equivalent
CERTIFICATIONS DESCRIPTION
Working towards/or successful completion of the Certified Customs Specialists (CCS) designation with the Canadian Society of Customs Brokers (CSCB) or the National Customs Brokers & Forwarders Association of America (NCBFAA) is a requirement, if not already obtained.
Successful completion of the CCS examination is a mandatory requirement for further advancement.
COMPETENCIES
Customer First Focus
Business Acumen and Straight Talk
Accountability
Agility
Leading and Developing
Inclusion and Collaboration
At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive. Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support. We offer competitive compensation, comprehensive benefits, and a transparent pay philosophy aligned with market data and job-related factors.
Base salary is one component of our total rewards package which also includes incentive opportunities, benefits, and professional development. Salary ranges are established by location and reflect relevant factors such as skills, experience, and market conditions. The good-faith salary range for this position is 71,875-110,000 USD. Actual compensation will be determined based on these factors and may vary accordingly.
Diversity, Equity, and Inclusion at Livingston
We are proud to be an inclusive employer and welcome applications from individuals of all backgrounds, experiences, and perspectives. Inclusiveness makes us stronger and better at what we do. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.
Job Type: Full Time
Location: IL Schaumburg - US082

What Livingston International employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply