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Service Delivery Program Manager Jobs in Maryland

Team Carney

Program Manager

Silver Spring, MD · On-site

We are seeking a high-performing Program Manager to serve as the single point of accountability and ... or IT-enabled service delivery environments. * Education: Bachelor's degree in a relevant ...

Team Carney

Program Manager

Silver Spring, MD · On-site +1

We are seeking a high-performing Program Manager to serve as the single point of accountability and ... or IT-enabled service delivery environments. * Education: Bachelor's degree in a relevant ...

Team Carney, Inc.

Program Manager

Silver Spring, MD · On-site

We are seeking a high-performing Program Manager to serve as the single point of accountability and ... or IT-enabled service delivery environments. * Education: Bachelor's degree in a relevant ...

Bellese

Program Manager

Owings Mills, MD · Remote

$150K - $170K/yr

Basic Qualifications: * 5+ years of experience managing technology service delivery projects * Working knowledge of Federal program execution * Demonstrated experience leading complex technology or ...

Bellese

Program Manager

Owings Mills, MD · On-site +1

$150K - $170K/yr

Basic Qualifications: * 5+ years of experience managing technology service delivery projects * Working knowledge of Federal program execution * Demonstrated experience leading complex technology or ...

EPS Corporation

Program Manager - Senior

Lexington Park, MD · On-site

$112K - $113K/yr

Prepare and deliver program status reports, executive briefings, meeting minutes, and other project ... service environments. * Minimum of four (4) years of management, supervisory, or leadership ...

EPS CORP

Program Manager - Senior

Lexington Park, MD · On-site

$112K - $113K/yr

Prepare and deliver program status reports, executive briefings, meeting minutes, and other project ... service environments. * Minimum of four (4) years of management, supervisory, or leadership ...

Amdex Corporation

Program Manager

Potomac, MD · On-site

$120K - $170K/yr

We deliver insights, strategies, data analytics, and technical expertise to accelerate data ... The Program Manager shall provide expert program management services to oversee and manage multiple ...

Anchor Home, Inc.

DDA Program Manager

Timonium, MD · On-site

$60K - $66K/yr

Overview The Program Manager is responsible for ensuring the effective daily operations, quality ... Identify operational gaps and implement process improvements to enhance service delivery and ...

Catalent Pharma Solutions

Senior Program Manager

Harmans, MD · On-site

$115K - $116K/yr

Lead and deliver program objectives within scope, timeline, budget, and quality expectations * Ensure adherence to sound project management practices * Balance multiple priorities with minimal ...

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All JobsService Delivery Program JobsService Delivery Program Manager JobsService Delivery Program Manager Jobs in Maryland

Service Delivery Program Manager information

What is the difference between Service Delivery Program Manager vs Service Delivery Manager?

AspectService Delivery Program ManagerService Delivery Manager
ResponsibilitiesOversees multiple projects and programs to ensure service delivery aligns with strategic goalsManages day-to-day service delivery operations and client satisfaction
FocusStrategic planning and program coordinationOperational execution and team management
CredentialsTypically requires project management certifications (PMP, PgMP)Often holds certifications like ITIL, PMP
Work EnvironmentCorporate, client-facing, cross-functional teamsOperational teams, client support, service delivery teams

The Service Delivery Program Manager focuses on managing multiple projects and aligning service delivery with strategic objectives, while the Service Delivery Manager handles daily operations and client satisfaction. Both roles require strong project management skills and certifications like PMP or ITIL, but their scope and focus differ significantly.

Is a service delivery program manager higher than a project manager?

A Service Delivery Program Manager typically oversees multiple related projects and focuses on ensuring consistent service quality across programs, making their role broader and often higher in scope than a Project Manager, who manages individual projects. While both roles require strong leadership and organizational skills, the Program Manager usually has greater strategic responsibilities and may supervise Project Managers. The hierarchy can vary by organization, but generally, the Program Manager holds a higher-level position than the Project Manager.

What does a service delivery program manager do?

A service delivery program manager oversees the planning, execution, and delivery of services to clients, ensuring they meet quality standards and contractual obligations. They coordinate between teams, manage resources, monitor performance metrics, and implement process improvements to enhance service efficiency and customer satisfaction.

What cities in Maryland are hiring for Service Delivery Program Manager jobs?

Cities in Maryland with the most Service Delivery Program Manager job openings:

Service Delivery Program Manager jobs near you

Associate Service Delivery Manager

Gaithersburg, MD • On-site

Doyon Limited, Doyon Drilling, Inc
See more jobs at Doyon Limited, Doyon Drilling, Incexternal

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Overview
JOB SUMMARY: The Associate Service Delivery Manager position is responsible for delivering our IT managed services to a portfolio of client accounts with the support of a cross-functional team. This role involves helping designDATA safeguard our revenue, retain our clients, grow our accounts, and spearhead projects to modernize client infrastructure.
Responsibilities
ESSENTIAL FUNCTIONS:
Account Management
  • Manage 15 to 20 client accounts with the support of a dedicated cross functional team
  • Drive contract renewal and project sales activities within assigned accounts to meet service renewal and expansion targets, to include cultivating leads and generating and presenting proposals
  • Motivate clients to adopt designDATA infrastructure and IT offerings
  • Analyze clients' environments and needs regularly to identify new sales opportunities
  • Meet with clients regularly to ensure satisfaction with our services
  • Establish and maintain key relationships with our clients
  • Obtain, evaluate, and select quotes from vendors and partners to meet client needs
  • Ensure both the company and clients adhere to contract terms
  • Plan and organize daily activities related to operations and customer service
  • Coordinate and manage client equipment acquisition and scheduled maintenance
  • Act as the client's authorized representative as needed for other technology vendors

Customer Service
  • Communicate and escalate issues as needed with the senior leadership team
  • Act as the point of contact for client concerns and escalate issues appropriately
  • Identify and promote opportunities to improve our processes and service delivery
  • Schedule client maintenance periods and downtime with the client and designDATA
  • Act as Incident Manager for issues affecting clients during regular business hours
  • Participate in the On-Call Operations Manager rotation for after-hours incidents
  • Client Documentation to enhance optimal service efficiency
  • Client Health Management
  • Client Retention and Contract Renewals to maintain MRR
  • CBR process adherence and Improvements
  • Client Meeting adherence and Improvements

Project Management
  • Meet with internal subject matter experts and resource managers to plan and staff projects
  • Keep clients informed, manage their expectations, and drive delivery of their dependencies
  • Keep our leadership team informed of project status, including new risks and needs
  • Manage project pipeline and assigned quota

KNOWLEDGE, SKILLS & ABILITIES:
  • Outstanding ability to work both independently and within a team environment
  • Outstanding communications and customer relations skills
  • Excellent documentation management skills
  • Strong and diverse technical skills with a willingness to be hands on as needed
  • Proven ability to communicate with both end users and executives
  • Willingness to go "above and beyond" to exceed customer expectations
  • Effective client-facing interpersonal skills; comfortable and effective at acting as a liaison between multiple technology groups
  • Tailors' communication appropriately within the team, the company, and clients
  • Exceptional analytical and problem-solving skills
  • Works well under stress, pressure, and deadlines
  • Thrives on working well with clients and provides exceptional service
  • Well-organized, self-directed team player

Qualifications
QUALIFICATIONS:
  • Bachelor's degree in information technology management or related field, preferred
  • 3+ years of progressive IT experience
  • IT management and/or supervisory experience desired but not required
  • Proven track record managing a diverse technology group in a fast-paced and customer- focused team environment
  • Attain CompTIA Project+ or other approved Project Management certification within 9 months of moving into this role

WORKING ENVIRONMENT: The majority of work is performed in a professional office setting with a wide variety of people with differing functions, personalities, and abilities. Travel will be required to participate in events or meet with clients and are typically day trips in nature.
REASONABLE ACCOMODATION: It is design DATA, Inc.'s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.
PREFERENCE STATEMENT: design Data, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
PAY TRANSPARENCY STATEMENT: design Data, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of the other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consent with the contractor's legal duty to furnish information.
We are an equal opportunity employer and comply with all non-discrimination obligations, including the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) and Section 503 of the Rehabilitation Act.
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability, veteran status, and other protected characteristics. The EEO is the Law, and the poster is available https://www.eeoc.gov/poster. For questions on the job posting contact (781) 312-8005
If you need assistance or special accommodations during the application process, please contact the appropriate Human Resources Department at hr@doyontechgroup.com.

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