ZipRecruiter

Log In

1

Service Delivery Program Manager Jobs in Florida

Acosta

Program Manager, Transformation

Jacksonville, FL · On-site

The Transformation Program Manager is responsible for leading the end-to-end delivery of large-scale, cross-functional Global Business Services Transformation. This role serves as the central point ...

Wabtec

Sr. Program Manager

Jacksonville, FL · On-site

$104K - $149K/yr

Program Delivery & Execution * Lead full program lifecycle: bid support execution testing ... added services for the freight and transit rail sectors. Drawing on more than 150 years of ...

Wabtec

Sr. Program Manager

Jacksonville, FL · On-site

$104K - $149K/yr

Program Delivery & Execution * Lead full program lifecycle: bid support execution testing ... added services for the freight and transit rail sectors. Drawing on more than 150 years of ...

iMPact Business Group, Inc.

Program Manager

Tampa, FL · On-site

Assists the Program Management team in delivering successful program and projects for the customers ... Excellent interpersonal and customer service skills * Ability to multi-task in a fast-paced ...

SmartChoice, LLC

Program Manager

Saint Petersburg, FL · On-site

$125 - $150/hr

The Program Manager is responsible for leading SmartChoice Communications' project delivery and ... Ensure white‑glove service delivery to enterprise/VIP accounts. * Monitor customer satisfaction ...

Kid Pack Inc.

Be Seen First

Program Manager

Lakeland, FL · On-site

$45K - $55K/yr

The role combines program management, coordination, and operational administration to ensure the successful delivery of services and compliance with funding requirements. Key Responsibilities Program ...

Senior-Friendship-Centers

Program Manager

Fort Myers, FL · On-site

$60 - $80/hr

Senior Friendship Centers is seeking an experienced Program Manager to lead our Nutrition Program ... delivery of congregate and home delivered meals, take service requests and resolve client ...

previous page

Showing results 41-60

All JobsService Delivery Program JobsService Delivery Program Manager JobsService Delivery Program Manager Jobs in Florida

Service Delivery Program Manager information

What is the difference between Service Delivery Program Manager vs Service Delivery Manager?

AspectService Delivery Program ManagerService Delivery Manager
ResponsibilitiesOversees multiple projects and programs to ensure service delivery aligns with strategic goalsManages day-to-day service delivery operations and client satisfaction
FocusStrategic planning and program coordinationOperational execution and team management
CredentialsTypically requires project management certifications (PMP, PgMP)Often holds certifications like ITIL, PMP
Work EnvironmentCorporate, client-facing, cross-functional teamsOperational teams, client support, service delivery teams

The Service Delivery Program Manager focuses on managing multiple projects and aligning service delivery with strategic objectives, while the Service Delivery Manager handles daily operations and client satisfaction. Both roles require strong project management skills and certifications like PMP or ITIL, but their scope and focus differ significantly.

Is a service delivery program manager higher than a project manager?

A Service Delivery Program Manager typically oversees multiple related projects and focuses on ensuring consistent service quality across programs, making their role broader and often higher in scope than a Project Manager, who manages individual projects. While both roles require strong leadership and organizational skills, the Program Manager usually has greater strategic responsibilities and may supervise Project Managers. The hierarchy can vary by organization, but generally, the Program Manager holds a higher-level position than the Project Manager.

What does a service delivery program manager do?

A service delivery program manager oversees the planning, execution, and delivery of services to clients, ensuring they meet quality standards and contractual obligations. They coordinate between teams, manage resources, monitor performance metrics, and implement process improvements to enhance service efficiency and customer satisfaction.

What cities in Florida are hiring for Service Delivery Program Manager jobs?

Cities in Florida with the most Service Delivery Program Manager job openings:

Service Delivery Program Manager jobs near you

Program Manager - Logistics

Tampa, FL • On-site

Cherokee Federal
Architectural Services • 1 - 5K employees
Learn more about Cherokee Federalexternal

Full-time

Medical, Dental, Vision, Retirement

Posted 7 days ago

Job description


The Program Manager leads contract performance and delivers integrated program, financial, logistics, material management, and information technology support for Department of Defense (DoD) and other federal agency customers. This position provides strategic direction, manages program execution, maintains customer engagement, and ensures all work meets contract requirements, schedules, quality standards, and security obligations.
As required by our governmental client, this position requires an active SECRET clearance to be considered.
A government contract requires that this position be restricted to U.S. citizens or legal permanent residents. You must provide documentation that you are a U.S. citizen or legal permanent resident to qualify.
Compensation & Benefits:
Estimated Starting Salary Range for Program Manager: ** Although this is not yet an approved position, we are accepting applications for this future and anticipated need. The applicable salary range will be posted promptly upon award of the contract and once funding for the position has been determined. No offer will be extended prior to posting the applicable salary range.
Full-time benefits include Medical, Dental, Vision, 401K and other possible benefits as provided. Benefits are subject to change with or without notice.
Program Manager Responsibilities Include:
  • Serve as the primary point of contact for the customer, contracting officer, contracting officer's representative, and program team.
  • Lead all aspects of program and project management, including planning, execution, performance monitoring, risk management, issue resolution, and closeout activities.
  • Develop and manage program plans, integrated schedules, staffing plans, budgets, milestones, deliverables, and performance measures.
  • Direct multidisciplinary teams supporting financial management, program management, IT, material management, logistics, and related mission requirements.
  • Monitor contract performance and ensure timely, accurate, and high-quality delivery of all required products and services.
  • Identify program risks, develop mitigation strategies, and escalate critical issues to appropriate stakeholders.
  • Manage program resources and coordinate personnel assignments to meet mission priorities and contractual requirements.
  • Prepare and deliver program status reports, briefings, presentations, and other required documentation for government and internal leadership.
  • Support financial planning, cost control, resource allocation, and budget execution activities, as applicable.
  • Ensure compliance with applicable DoD, federal, customer, contract, and company policies and procedures.
  • Maintain effective communication with government stakeholders, subcontractors, and internal functional leaders.
  • Use Microsoft Office Suite applications to develop reports, analyze data, manage schedules, and prepare customer-ready correspondence and briefings.
  • Protect classified, sensitive, and controlled information in accordance with security requirements.

Program Manager Experience, Education, Skills, Abilities requested:
Required Qualifications
  • Master's degree in a business-related field; or
  • Bachelor's degree in any field and an additional five years of qualifying experience, for a total of 15 years of experience supporting DoD organizations as military personnel, government civilians, similarly situated government organizations, or commercial organizations.
  • At least 15 years of combined experience supporting DoD or other federal agencies in one or more of the following areas:
    • Financial management
    • Program management
    • Information technology
    • Material management
    • Logistics

At least five years of program or project management experience.
Current Project Management Professional (PMP) certification or DAWIA Level III Program Management certification; or
An additional five years of program/project management experience on a DoD contract, for a total of 10 years of DoD contract program/project management experience.
DAU Lifecycle Logistics Level I certification.
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and related applications.
Active Secret security clearance required on the first day of performance.
Must pass pre-employment requirements of Cherokee Federal.
Company Information:
Cherokee Nation System Solutions (CNSS) is a part of Cherokee Federal - the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government's mission with compassion and heart. To learn more about CNSS, visit cherokee-federal.com.
#CherokeeFederal #LI
Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.
Legal Disclaimer: Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, and Accommodation request.
Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.
Please Note:This position is pending a contract award.If you are interested in a future with Cherokee Federal, APPLY TODAY!Although this is not an approved position, we are accepting applications for this future and anticipated need.
Cherokee Federal logo

About Cherokee Federal

Sourced by ZipRecruiter

Cherokee Federal - a division of Cherokee Nation Businesses - is a team of tribally owned federal contracting companies focused on building solutions, solving complex challenges, and serving the nation's mission around the globe for more than 60 federal clients. Our team of companies manages nearly 1,000 projects of all sizes across the construction, consulting, engineering and manufacturing, health, and technology portfolios. Since 2012, the Cherokee Federal team of companies has won more than $5 billion in government contracts. Our 3,000+ employees work in 26 countries, 50 states and 2 U.S. territories. Why choose Cherokee Federal? Visit our website and learn about the great reasons to join our team. cherokee-federal.com

Industry

Architectural services

Company size

1,001 - 5,000 Employees

Headquarters location

Tulsa, OK, US

Year founded

1969

Social media

FacebookTwitter

View All Cherokee Federal Jobs

Apply