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Service Delivery Operations Manager Jobs in Raleigh, NC

NetApp, Inc.

Service Delivery Manager

Morrisville, NC · On-site

... Operations team. * Lead project reviews with management and customers, delivering status reports ... Provide service delivery guidance to the Managed Services team; work autonomously and ...

NetApp

Service Delivery Manager

Morrisville, NC · On-site

... Operations team. * Lead project reviews with management and customers, delivering status reports ... Provide service delivery guidance to the Managed Services team; work autonomously and ...

Fleet Glass Services

Operations Manager

Raleigh, NC · On-site

We proudly serve fleet managers, maintenance teams, mining operations, and risk management ... Our technicians are highly trained and committed to delivering exceptional service with a strong ...

AURA TECHNOLOGIES LLC

Operations Manager

Raleigh, NC · On-site

At AURA, we're on a mission to deliver solutions with the capacity to change the world. We're a ... services. The Opportunity AURA is seeking a highly capable Operations Manager to serve as right ...

AURA TECHNOLOGIES LLC.

Operations Manager

Raleigh, NC · On-site

At AURA, we're on a mission to deliver solutions with the capacity to change the world. We're a ... are services. The Opportunity AURA is seeking a highly capable Operations Manager to serve as a ...

AURA TECHNOLOGIES LLC.

Operations Manager

Raleigh, NC · On-site

At AURA, we're on a mission to deliver solutions with the capacity to change the world. We're a ... are services. The Opportunity AURA is seeking a highly capable Operations Manager to serve as a ...

AURA Technologies LLC

Operations Manager

Raleigh, NC · Hybrid

At AURA, we're on a mission to deliver solutions with the capacity to change the world. We're a ... are services. The Opportunity AURA is seeking a highly capable Operations Manager to serve as ...

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Showing results 1-20

All JobsService Delivery Operations JobsService Delivery Operations Manager JobsService Delivery Operations Manager Jobs in Raleigh, NC

Service Delivery Operations Manager information

See Raleigh, NC salary details

$28.2K

$91.3K

$156K

How much do service delivery operations manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for service delivery operations manager in Raleigh, NC is $91,317.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,400.00 and $124,400.00 per year, depending on experience, location, and employer.

What is the difference between Service Delivery Operations Manager vs Service Desk Manager?

AspectService Delivery Operations ManagerService Desk Manager
Primary FocusOverseeing end-to-end service delivery and client satisfactionManaging service desk team and incident resolution
ResponsibilitiesEnsuring service quality, process improvement, client communicationStaff management, ticket handling, escalation management
Work EnvironmentCross-departmental, client-facing, strategicHelp desk, technical support, operational
Common CertificationsITIL, PMP, Service Management certificationsITIL, HDI, technical support certifications

The Service Delivery Operations Manager focuses on overall service quality and client satisfaction across multiple teams, while the Service Desk Manager concentrates on managing the help desk team and resolving technical issues. Both roles require ITIL and service management certifications but differ in scope and strategic involvement.

Is a service delivery operations manager a high paying job?

A service delivery operations manager typically earns a competitive salary that varies by industry, location, and experience level. These roles often include management responsibilities, process optimization, and client coordination, which can contribute to higher compensation compared to entry-level positions.

What does a service delivery operations manager do?

A service delivery operations manager oversees the delivery of services to clients, ensuring quality, efficiency, and customer satisfaction. They coordinate between teams, manage processes, monitor performance metrics, and implement improvements to meet organizational goals, often using tools like service management software. Strong leadership, communication skills, and understanding of service standards are essential in this role.
Service Delivery Operations Manager jobs near you
Infographic showing various Service Delivery Operations Manager job openings in Raleigh, NC as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $91,317 per year, or $43.9 per hour.

Service Delivery Manager

Morrisville, NC • On-site

NetApp, Inc.
IT Services • 10K+ employees
Learn more about NetApp, Inc.external

Full-time

Medical, Life, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

NetApp rating

9.4

Company rating: 9.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Job Summary
As a Service Delivery Manager, you are responsible for managing the day-to-day delivery of NetApp's Managed Services to customers. You will work closely with the NetApp Managed Services team, customer account teams, and customers to ensure agreed service objectives are achieved, service delivery improvements are continuously implemented, and strong customer relationships are maintained. You will serve as the primary point of contact for customer meetings, reporting, and communications between the customer and the Managed Services team. You will also act as the customer advocate within NetApp and represent NetApp in customer-facing situations. In addition, you will participate in project planning and data migration activities across multi-vendor storage technology platforms.
You Will:
  • Coordinate the day-to-day activities and direction of NetApp teams within a specific discipline. Monitor job performance through direct observation and provide coaching, counseling, and motivation to maximize employee contribution and organizational performance.
  • Establish service outcomes and goals and ensure they are achieved. Be responsible for meeting assigned organizational metrics, including SLOs, SLAs, KPIs, and other performance indicators.
  • Share industry and technical expertise by continuously developing and advancing the skills needed to grow the organization. Ensure goals are updated regularly and promote opportunities for on-the-job, computer-based, and classroom training. Hire and develop new employees as needed. Stay informed of NetApp's product strategy related to hybrid cloud, cloud, and managed fabric solutions and leverage that knowledge to create managed services solutions for customers.
  • Successfully manage multiple complex projects and engagements simultaneously. Build and maintain strong relationships with other NetApp organizations, customers, clients, and executive stakeholders.
  • Oversee customer engagements and partner with Project Management to develop implementation plans when needed. Ensure adequate resources are available to meet project requirements and profitability targets. Manage utilization of delivery resources within a defined geography or service area.
  • Serve as a trusted advisor to customers, the broader account team, and the NetApp Storage Operations team.
  • Lead project reviews with management and customers, delivering status reports, dashboards, and presentations to executive and C-level stakeholders.

Daily Activities:
  • Project/program support for data migrations and storage platform deployments; ensure contractual SLAs/SLOs and Service Management Framework adherence; drive Service Improvement Plans.
  • Act as a trusted advisor; build and maintain relationships across customer levels and the NetApp account/Managed Services/PS/Support/PM teams; ensure clear, consistent communication and messaging.
  • Lead incident management: liaise during high-severity incidents and deliver post-incident reports; handle high-level troubleshooting, problem resolution, and customer service queries.
  • Own reporting cadence: weekly updates to the account team; create/manage monthly service reviews, chair meetings with customer and account team, produce ad-hoc reports as needed, and attend/lead regular customer meetings.
  • Provide service delivery guidance to the Managed Services team; work autonomously and collaboratively; complete required NetApp and customer compliance/onboarding training and certifications.

Education and Experience:
  • Typically requires a minimum of 12 years of relevant experience
  • Hands-on delivery of large storage, cloud, and infrastructure solutions; applies program/project management techniques (PMP preferred) and drives PS initiatives; strong technical knowledge in storage, cloud, and data management.
  • Matrix leadership: lead, motivate, and influence cross-functional teams; customer-focused, goal/solutions-oriented; operational command of the business.
  • Deep ITIL knowledge for outsourced Managed Services

Compensation:
The target salary range for this position is 170,000 - 220,000 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU's), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.

What NetApp employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

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About NetApp

Sourced by ZipRecruiter

The NetApp portfolio of leading data, application, and storage solutions helps organizations manage applications and data everywhere across hybrid multicloud environments. Our 30 years of innovation have made us the proven leader in all-flash storage. We have the only enterprise-grade storage OS available natively on the world’s biggest public clouds. Our data services offer the best security and protection in the industry. We have CloudOps services that will revolutionize how you work in the cloud. And that’s just scratching the surface. In a world of hybrid multicloud complexity, we envision a better IT experience—an evolved cloud state where on-premises and cloud environments are united as one, always delivering simplicity, security, savings, and sustainability. To get you there, we build solutions that drive faster innovation wherever your data and applications live, with unified management and AI-driven optimization. No walled gardens. No lock-in. You get the freedom to do what’s best for your business today and the flexibility to adapt to whatever tomorrow throws at you.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Sunnyvale, CA, US

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