ZipRecruiter

Log In

1

Service Delivery Manager Contract Jobs in Madison, WI

CEDENT

SAP Service Manager Contract Hybrid

Madison, WI · Hybrid

Operational delivery of the Service according to Service Delivery practices. Ensuring the support ... Co-driving and supporting the license and contract management in co-operation with Vendor and ...

Imedica

Tech Delivery Manager - Claims

Madison, WI · On-site

$113K - $194K/yr

Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued. The Technology Delivery Manager oversees the end-to-end delivery of ...

Field Operations

Manager, Contractor Support

Madison, WI · On-site

As a Manager, Contract Support , you'll provide direction and leadership for installations, service ... You'll oversee contractor and staff performance to preserve system integrity and deliver a reliable ...

Rentokil

Technical Service Manager

Madison, WI · On-site

$116K - $117K/yr

Drives technical improvement to protocols, and service delivery processes to improve customer ... Strong project management skills * Strong change management skills * Written and verbal ...

Ricoh USA, Inc.

Senior Operations Manager

Madison, WI · On-site

Responsible for business retention through customer relationships, managing issues, contract ... A SME in the Service Delivery vertical portfolio standards; tools, processes and best practices.

Ricoh USA, Inc.

Senior Operations Manager

Madison, WI · On-site

Responsible for business retention through customer relationships, managing issues, contract ... A SME in the Service Delivery vertical portfolio standards; tools, processes and best practices.

Domino's Pizza

Delivery Driver

Janesville, WI

$18 - $25/hr

Many managers started as drivers--this is a great way to build skills in customer service, delivery, and producing a great product. REQUIREMENTS * Minimum Age * 18 years old * Valid Drivers License ...

Domino's

Delivery Driver

Janesville, WI · On-site

$18 - $25/hr

Many managers started as drivers-this is a great way to build skills in customer service, delivery, and producing a great product. REQUIREMENTS * Minimum Age * 18 years old * Valid Drivers License At ...

next page

Showing results 1-20

All JobsService Delivery Contract JobsService Delivery Manager Contract JobsService Delivery Manager Contract Jobs in Madison, WI

Service Delivery Manager Contract information

See Madison, WI salary details

$29.2K

$94.7K

$161.7K

How much do service delivery manager contract jobs pay per year?

As of Aug 29, 2026, the average yearly pay for service delivery manager contract in Madison, WI is $94,656.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,400.00 and $129,000.00 per year, depending on experience, location, and employer.

What does a service delivery manager contract do?

A Service Delivery Manager (SDM) on a contract basis oversees the delivery of services to clients, ensuring that agreed-upon standards, timelines, and budgets are met. They act as the main point of contact between clients and service teams, manage service-level agreements (SLAs), and handle any issues or escalations. Contract SDMs are typically brought in for specific projects or to cover temporary needs, and they focus on maintaining high customer satisfaction during their period of engagement.

How does a service delivery manager contract typically collaborate with client teams to ensure service expectations are met?

As a contract Service Delivery Manager, you'll regularly engage with client stakeholders to understand their evolving needs and expectations. You’ll coordinate between internal technical teams and the client, facilitating status meetings, clarifying service-level agreements, and proactively addressing any issues. Effective communication and relationship-building are essential, as you act as the main point of contact for operational concerns and escalations. This collaborative approach helps ensure that services are delivered smoothly and contractual obligations are consistently met.

What are the key skills and qualifications needed to thrive as a service delivery manager contract, and why are they important?

To thrive as a Service Delivery Manager (Contract), you need strong project management skills, service delivery experience, and often a degree in business or IT-related fields. Familiarity with IT Service Management (ITSM) frameworks like ITIL, as well as tools such as ServiceNow or Jira, is typically required, and ITIL certification is highly valued. Exceptional communication, stakeholder management, and problem-solving abilities set successful candidates apart. These skills and qualifications are crucial for ensuring that contracted services meet client expectations, contractual obligations, and organizational goals efficiently.

What is the difference between Service Delivery Manager Contract vs Service Desk Manager?

AspectService Delivery Manager ContractService Desk Manager
CredentialsRelevant certifications (ITIL, PMP), experience in service managementITIL, HDI certifications, experience in help desk operations
Work EnvironmentClient sites, project-based, contract rolesHelp desk centers, internal IT support teams
Employer & IndustryConsulting firms, IT service providers, corporationsLarge organizations, IT departments, service providers
Search & ComparisonOften compared for contract roles managing service deliveryCompared for operational management of support teams

The Service Delivery Manager Contract typically oversees end-to-end service delivery on a contractual basis, focusing on client satisfaction and project outcomes. The Service Desk Manager manages daily help desk operations, ensuring support team efficiency. While both roles require service management certifications and involve client or internal support, the Contract role emphasizes project-based delivery, whereas the Service Desk Manager focuses on ongoing support operations.

Is a service delivery manager a good role?

A service delivery manager is a key role responsible for overseeing the delivery of services to clients, ensuring quality and efficiency. It requires strong leadership, communication skills, and knowledge of service management frameworks like ITIL; certifications can enhance job prospects. The role often involves managing teams, coordinating resources, and maintaining client satisfaction.

What cities near Madison, WI are hiring for Service Delivery Manager Contract jobs?

Cities near Madison, WI with the most Service Delivery Manager Contract job openings:

Service Delivery Manager Contract jobs near you

SAP Service Manager Contract Hybrid

CEDENT

Madison, WI • Hybrid

Contractor

Re-posted 28 days ago

Job description

Operational delivery of the Service according to Service Delivery practices.

 Ensuring the support for business users according to support model.

 Ensure the  IT operational process compliancy according to Service Integration and Management (SIAM).

 Monitoring the quality-of-service delivery in co-operation with SIAM function and Vendor and Contract Manager(s).

 Responsible of the asset and configuration item data quality throughout their lifecycle in co-operation with SIAM function and Domain Architects.

Ensuring the quality of the transition and operational readiness from development to Services in co-operation with Development Team(s) and projects.

Co-operation with offshore AMS & hosting

Financial (OPEX) management of the Service, including budgeting and invoice handling.

Operational vendor management according to vendor governance guidelines.

Co-driving and supporting the license and contract management in co-operation with Vendor and Contract Manager(s).

Compliance management related to Service’s context on authorizations, security, privacy, and statutory requirements (e.g., GDPR) in co-operation with Cyber Security stakeholders.

Cedent logo

About Cedent

Sourced by ZipRecruiter

CEDENT strives to attract and retain the best people and provide an environment where they can all develop professionally and build a rewarding career. As a result, we create an inclusive environment that is rich in diversity, acknowledges each individual's uniqueness and promotes respect, personal achievement and stewardship. Our clients are global and so is CEDENT. We build and maintain a global workforce that includes people from different backgrounds, with a vast range of skills and experience all united by a common culture and commitment to help our clients achieve high performance. Cultivating a diverse workforce and inclusive work environment makes business sense. Our peoples varied skills are the talent engine that powers CEDENT, enabling it in turn to deliver the innovative solutions that help our clients outperform competitors.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Plano, TX, US

Year founded

2008

View All Cedent Jobs

Apply