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Service Delivery Manager Contract Jobs in Calgary, AB

hireVouch

Sr Project Manager - contract

Calgary, AB · Hybrid

Senior Project Manager 6 month contract - 4 days in Office downtown Calgary We are seeking a Senior ... Ensure all quality standards are met for every project deliverable. * Maintain effective ...

Mace

Project Manager

Calgary, AB · Hybrid

Contract administration and management of main contractor through project delivery. * Manage design teams, consultants, and stakeholders, driving collaboration and service excellence. * Management of ...

exp

Contracts and Procurement Manager

Calgary, AB · On-site

Provide ongoing guidance in the various aspects of procurement and contract management to the ... deliver, EXP provides engineering, architecture, design and consulting services to the world ...

Hatch

Contract Specialist

Calgary, AB

Contract Specialist will be part of a team focused on the management of construction and service ... delivery dates and with Logistics to assure cost effective and practical required on site dates,

Hatch

Contract Specialist

Calgary, AB

Contract Specialist will be part of a team focused on the management of construction and service ... delivery dates and with Logistics to assure cost effective and practical required on site dates,

Gehc

Field Service Representative

Calgary, AB

Participate in sales opportunities such as contract renewals and assist with promoting and ... and Account Manager at technical and business levels to provide efficient service delivery in ...

Mitacs

Product Manager

Calgary, AB · On-site +1

... Contract until March 31, 2027) The Product Manager resides at the intersection of business, service ... Including the development and delivery, specifying functional requirements, managingfeature ...

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All JobsService Delivery Contract JobsService Delivery Manager Contract JobsService Delivery Manager Contract Jobs in Calgary, AB

Service Delivery Manager Contract information

What does a service delivery manager contract do?

A Service Delivery Manager (SDM) on a contract basis oversees the delivery of services to clients, ensuring that agreed-upon standards, timelines, and budgets are met. They act as the main point of contact between clients and service teams, manage service-level agreements (SLAs), and handle any issues or escalations. Contract SDMs are typically brought in for specific projects or to cover temporary needs, and they focus on maintaining high customer satisfaction during their period of engagement.

How does a service delivery manager contract typically collaborate with client teams to ensure service expectations are met?

As a contract Service Delivery Manager, you'll regularly engage with client stakeholders to understand their evolving needs and expectations. You’ll coordinate between internal technical teams and the client, facilitating status meetings, clarifying service-level agreements, and proactively addressing any issues. Effective communication and relationship-building are essential, as you act as the main point of contact for operational concerns and escalations. This collaborative approach helps ensure that services are delivered smoothly and contractual obligations are consistently met.

What are the key skills and qualifications needed to thrive as a service delivery manager contract, and why are they important?

To thrive as a Service Delivery Manager (Contract), you need strong project management skills, service delivery experience, and often a degree in business or IT-related fields. Familiarity with IT Service Management (ITSM) frameworks like ITIL, as well as tools such as ServiceNow or Jira, is typically required, and ITIL certification is highly valued. Exceptional communication, stakeholder management, and problem-solving abilities set successful candidates apart. These skills and qualifications are crucial for ensuring that contracted services meet client expectations, contractual obligations, and organizational goals efficiently.

What is the difference between Service Delivery Manager Contract vs Service Desk Manager?

AspectService Delivery Manager ContractService Desk Manager
CredentialsRelevant certifications (ITIL, PMP), experience in service managementITIL, HDI certifications, experience in help desk operations
Work EnvironmentClient sites, project-based, contract rolesHelp desk centers, internal IT support teams
Employer & IndustryConsulting firms, IT service providers, corporationsLarge organizations, IT departments, service providers
Search & ComparisonOften compared for contract roles managing service deliveryCompared for operational management of support teams

The Service Delivery Manager Contract typically oversees end-to-end service delivery on a contractual basis, focusing on client satisfaction and project outcomes. The Service Desk Manager manages daily help desk operations, ensuring support team efficiency. While both roles require service management certifications and involve client or internal support, the Contract role emphasizes project-based delivery, whereas the Service Desk Manager focuses on ongoing support operations.

Is a service delivery manager a good role?

A service delivery manager is a key role responsible for overseeing the delivery of services to clients, ensuring quality and efficiency. It requires strong leadership, communication skills, and knowledge of service management frameworks like ITIL; certifications can enhance job prospects. The role often involves managing teams, coordinating resources, and maintaining client satisfaction.
Service Delivery Manager Contract jobs near you
Infographic showing various Service Delivery Manager Contract job openings in Calgary, AB as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Project Manager (Contract)

Calgary, AB • On-site

Novara Human Capital Solutions
See more jobs at Novara Human Capital Solutionsexternal

Full-time

Re-posted 2 days ago

Job description

At Novara, we support businesses with integrated solutions across all functions of Human Resources. In partnership with AMHSA, we are excited to present this opportunity to join their organization. The successful candidate will be employed directly by AMHSA.

About AMHSA

Established in 1990, the Alberta Municipal Health and Safety Association (AMHSA) is an educational nonprofit and IACET Accredited Provider that promotes knowledge of health, safety, environment and Serious Injury and Fatality prevention in the workplace.

Our Vision: To be the recognized leader of municipal health, safety, and environment (HSE) excellence and an innovative provider of prevention, education, and business solutions.

Our Mission: To guide municipal employers and workers in implementing effective HSE management systems, data-driven prevention campaigns, and to support the effective transfer of knowledge through classroom, virtual instructor led, and self-paced learning.

Our Mandate: To provide meaningful health, safety, and environmental training and education programs to our members in a cost-effective manner.

Our Values: Integrity, Trust, Accountability, Openness, Results Driven

The Opportunity

AMHSA is seeking a contract Project Manager to lead a mix of conventional project delivery and technology work, including new software implementations, data integration initiatives, and stabilizing or recovering deployments that may require reset and execution. This role will also support grant-funded initiatives by managing milestone schedules and ensuring reporting deliverables are tracked and met.

The ideal candidate leads by example, embodying AMHSA's organizational values, possessing strong organizational skills and excellent communication abilities.

Reporting structure for this role is matrix in nature, reporting to AMHSA Senior Leadership Team members accountable for individual projects.

Role and Responsibilities
  • Lead end-to-end project management: scope, schedule, budget, risks, issues, change control, and interested party communications.
  • Drive new software implementations (requirements, vendor coordination, testing, training, cutover/go-live, and adoption).
  • Lead data integration projects that connect systems and datasets (e.g., API integrations, ETL routines, data pipelines, and data quality/validation coordination).
  • Manage grant-funded project milestones and reporting deadlines by tracking deliverables, maintaining a clear schedule, and coordinating inputs from internal teams and vendors.
  • Get existing software deployments and/or integrations back on track by diagnosing root causes, re-baselining plans, tightening governance, and driving cross-team accountability.
  • Provide clear project reporting and maintain strong operational cadence (status, actions, decision tracking).

This hybrid position can be based at either our Calgary or Sherwood Park, AB location.

Your Qualifications & Experience

Required

  • 5+ years' experience as a Project Manager delivering cross-functional initiatives
  • Demonstrated experience with software/system implementations (SaaS preferred)
  • Experience managing data integration workstreams (e.g., API, ETL, data migration, data warehouse/pipeline initiatives) in partnership with technical teams and vendors
  • Experience coordinating milestone-based deliverables and reporting requirements (e.g., grant-funded projects, sponsor reporting, or similar compliance timelines)
  • Proficient in MS Office Software Suite and related project software
  • Proven ability to recover or turn around delayed or complex project deployments
  • Strong facilitation, communication, and executive-ready reporting skills

Preferred

  • Experience working with not-for-profits (or public sector / mission-driven organizations)
  • Familiarity with governance structures, steering committees, and decision tracking
  • PMP, PRINCE2, Agile/Scrum certification (asset)
  • Comfort collaborating with vendors/contractors on integration requirements, acceptance criteria, and data validation
  • Experience preparing or coordinating grant interim/final reporting packages (asset)
How to Apply

Candidates are encouraged to send attach a resume and brief cover letter to their application. We thank all applicants, however, only those individuals selected for an interview will be contacted. No phone inquiries or agencies please.