Service Delivery Associate Jobs in Washington (NOW HIRING)

Req ID: 372365 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Delivery Associate Director to join our team in Arlington, Virginia (US-VA), United States (US).

Job Summary:

The Technical Director directs and manages technical activities related to implementation, transition, upgrades, testing, break fix, operations and maintenance. The Technical Director serves as an operational agency Point of Contact and contact for government-owned, external vendor solution elements for interoperability activities, communications, and escalations. The Technical Director performs technical engineering requirements associated with procurement, sustainment, modification, and performance of specific systems or sub-systems; provides technical guidance, data analysis, reports, assist in the coordination of all technical activities to include system analysis and facilities with Government oversight for inherently Government activities that require a decision or that might obligate the Government. The Technical Director ensures any performance degradations not specifically and directly delivered services under this call order can be supported in the operational model with the greatest efficiency and least government staff activity. The Technical Director ensures technology alignment to the strategy, roadmap, and technical architecture decisions of the government. The Technical Director has strong leadership, communication and project management skills, in-depth technical knowledge and the ability to adapt to evolving technologies.

Job Duties: 

• Supports development of long-term IT strategies, technical roadmaps, and policies aligned with agency missions.
• Oversees network services, server administration, cybersecurity, and cloud platforms.
• Ensures compliance with federal or local regulations (e.g., FISMA, FERPA, HIPAA) and implements robust security controls.
• Directs the modernization of legacy applications and manages the development of new, complex software solutions.
•  Acts as a primary liaison between the IT department and other agency departments and stakeholders.

Basic Qualifications: 

• Master’s degree in IT, Computer Science, Information Systems, Management, or a related field. 
  • One-and-one- half (1.5) years of additional experience can substitute for one (1) year of a typical degree program. 
• Minimum 10 years of experience in IT management to include systems development, network administration, or technical operations.
• Project Management Certification (example: PMI PMP® Certification).
• Ability to obtain/maintain a Public Trust clearance
• Work onsite Monday thru Thursday and Telework on Fridays

Preferred Qualifications: 

• Strong communication skills (verbal and written) with demonstrated and proven ability to manage staff, communicate with non-technical staff and officials, and drive organizational change.
• Familiarity with modern cloud infrastructure, particularly AWS
• Understanding of government IT standards, requirements, best practices, etc.
• Ability to manage multiple requests and deadlines concurrently in a fast‑paced environment.

NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $127,792 - $212,988. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.