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Service Delivery Agent Jobs in Decatur, GA (NOW HIRING)

Maximus Global Services

Load Control Agent

Atlanta, GA · On-site

$25/hr

Passenger Service Agent Join our team at Maximus Global Services! Maximus Global Services (MGS ... people's lives, delivering service with integrity and passion." "Our mission is to create ...

Maximus Global Services

Load Control Agent

Atlanta, GA · On-site

$25/hr

Passenger Service Agent Join our team at Maximus Global Services! Maximus Global Services (MGS ... people's lives, delivering service with integrity and passion." "Our mission is to create ...

Sonesta International Hotels

Guest Service Agent

Atlanta, GA

$14.50 - $18.25/hr

... delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and ... As a Guest Service Agent, you'll help create memorable guest experiences from the moment guests ...

Sonesta International Hotels

Guest Service Agent

Atlanta, GA · On-site

$14.50 - $18.25/hr

... delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and ... As a Guest Service Agent, you'll help create memorable guest experiences from the moment guests ...

Jacobs & CO Mortgage

Customer Success Agent

Atlanta, GA · On-site

$14.75 - $19.75/hr

Our team-oriented atmosphere fosters a culture of excellence, focused on delivering exceptional ... We prioritize being a trusted advisor to clients, tailoring services to meet their unique needs and ...

Royal Lahaina Resort

Guest Services Agent

Atlanta, GA · On-site

$14.50 - $18.25/hr

Guest Service Agent The Guest Service Agent is responsible for providing attentive, courteous and ... Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. * Review ...

Sonic Automotive

eSales Agent - Global BMW

Atlanta, GA · On-site

The eSales Agent's responsibility is to deliver a premium customer experience by responding to ... This position will be trained to understand all products and services offered at the dealership ...

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Service Delivery Agent information

See Decatur, GA salary details

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How much do service delivery agent jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for service delivery agent in Decatur, GA is $18.96, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $19.95 per hour, depending on experience, location, and employer.
Service Delivery Agent jobs near you

Load Control Agent

Atlanta, GA • On-site

Maximus Global Services
Aviation • 51 - 200 employees
Learn more about Maximus Global Servicesexternal

$25/hr

Part-time

Medical, Dental, Vision, Retirement

Posted 15 days ago

Job description

Passenger Service Agent
Job Description

Join our team at Maximus Global Services!

Maximus Global Services (MGS) ultimate vision and mission is “Our vision is to make a meaningful impact on people's lives, delivering service with integrity and passion.” “Our mission is to create exceptional experiences by empowering our people through innovation to build new strong partnerships.” 

MGS provides aviation services at various airports in the US: Miami, Fort Lauderdale, Orlando, Virginia, Atlanta, Baltimore, Santa Ana and Las Vegas. 

MGS has immediate openings for a Bilingual (English -Spanish) Load Control Agent at Hartsfield–Jackson Atlanta International Airport.

Pay Rate: $­­­­­25.00 per hour            Status: Part Time

Benefits:

  • Paid Training
  • 401(k) Retirement Plan
  • Medical, dental, vision benefits
  • Referral Bonus
  • Incentive Rewards
  • Recognition and Rewards Program
  • Career growth

JOB DESCRIPTION

Summary/Objective

The load controller will be responsible for ensuring flight safety by finalizing the load sheet and the loading documents in accordance with the Volris Airlines, Standard Operations Procedures. 

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Ensure on-time departure without compromising safety.
  2. Ensure accurate computation of aircraft weight and balance.
  3. Prepare and communicate to loading personnel (Agents) a load plan that is in line with Aircraft loading instruction processes.
  4. Load planning shall consider fuel loads and distribution, Aircraft equipment, planned dead load, expected passenger load, fuel efficiency, special loads and shall always be performed in accordance with the Aircraft manufacturer and Company limitations.
  5. Calculate accurately EZFW optimize fuel consumption and load planning.
  6. Finalize load sheet showing load distribution, special loads and LMCS that conform to UR operating procedures.
  7. Identify and report any hazards, near misses, incidents, and accidents.
  8. Adhere to UR principles and practices.
  9. Embrace and maintain a positive safety culture, a healthy and secure working environment in compliance with the relevant industry and legislative requirements.

 Competencies

  1. Teamwork Orientation
  1. Stress Management/Composure
  2. Ethical Conduct
  3. Good Communication
  4. Customer Service
  5. Leadership

Supervisory Responsibility

This position supervises the team of passenger service agents at counter and gates.
 Work Environment

This job operates in a professional airport environment. Employees may be exposed to the outside elements such as rain, sun and others. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 

Physical Demands

This position is very active and requires standing, walking and seating.

Required Education and Experience

  1. High school diploma or GED.
  2. 2-3 years’ experience in customer service at airport or similar entities. 

Additional Eligibility Qualifications

  1. Pass a background check
  2. Computer literacy in MS Office packages such as Word, Excel and Outlook.
  3. Must be able to read, write and speak English and Spanish.
  4. Load Control Experience is required
  5. Maintain a relationship with both employees and clients.
  6. Supervisors must have a good working knowledge of management practices and principles so they can efficiently perform his job. 
  7. The job requires someone with critical thinking skills who can quickly observe a situation and make the appropriate response.

Security Clearance (if applicable)

Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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