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Service Counter Jobs (NOW HIRING)

Von Maur

CUSTOMER SERVICE COUNTER

Wichita, KS · On-site

As a Customer Service Counter Associate , you keep the store connected as a reliable source for information and support. In this fast-paced department, you'll have the opportunity to impact several ...

Von Maur

CUSTOMER SERVICE COUNTER

Eden Prairie, MN · On-site

$17 - $19/hr

Customer Service Counter Associate As a Customer Service Counter Associate, you keep the store connected as a reliable source for information and support. In this fast-paced department, you'll have ...

Von Maur

CUSTOMER SERVICE COUNTER

Forsyth, IL · On-site

$16 - $18/hr

As a Customer Service Counter Associate , you keep the store connected as a reliable source for information and support. In this fast-paced department, you'll have the opportunity to impact several ...

Festival Foods

Deli Service Counter Manager

Hartford, WI · On-site

$17.75 - $24/hr

Deli Service Counter Manager Reports To: Deli Manager Are you passionate about food service and enjoy providing customers (we call them guests!) with delicious meal options for breakfast, lunch, and ...

Festival Foods

Deli Service Counter Manager

Hartford, WI

$17.75 - $24/hr

Deli Service Counter Manager Reports To: Deli Manager Are you passionate about food service and enjoy providing customers (we call them guests!) with delicious meal options for breakfast, lunch, and ...

Festival Foods

Deli Service Counter Manager

Hartford, WI · On-site

$17.75 - $24/hr

Deli Service Counter Manager Reports To: Deli Manager Are you passionate about food service and enjoy providing customers (we call them guests!) with delicious meal options for breakfast, lunch, and ...

Festival Foods

Deli Service Counter Manager

Hartford, WI · On-site

$17.75 - $24/hr

Deli Service Counter Manager Reports To: Deli Manager Are you passionate about food service and enjoy providing customers (we call them guests!) with delicious meal options for breakfast, lunch, and ...

Festival Foods

Deli Service Counter Manager

Hartford, WI

$17.75 - $24/hr

Deli Service Counter Manager Reports To: Deli Manager Are you passionate about food service and enjoy providing customers (we call them guests!) with delicious meal options for breakfast, lunch, and ...

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Service Counter information

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$8

$16

$20

How much do service counter jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for service counter in the United States is $16.04, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.55 per hour, depending on experience, location, and employer.

What is a service counter?

Service counter jobs involve assisting customers at a designated counter, usually in retail stores, banks, post offices, or food service establishments. Employees in these roles handle transactions, answer customer inquiries, process orders or returns, and provide information about products and services. Strong communication and customer service skills are essential, as service counter staff are often the first point of contact for customers. Depending on the industry, this job may also involve light clerical work, stocking items, or handling cash register operations.

What are the key skills and qualifications needed to thrive as a service counter professional, and why are they important?

To thrive as a Service Counter professional, you need strong customer service skills, basic math abilities, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, cash handling procedures, and inventory management tools is typically required. Excellent communication, patience, and problem-solving abilities make someone stand out in this position. These skills are essential for efficiently assisting customers, resolving issues, and ensuring smooth daily operations.

What are the most common challenges faced at the service counter and how can I effectively handle them?

Service counter roles often involve addressing customer inquiries, managing transactions, and resolving complaints in a fast-paced environment. One common challenge is handling dissatisfied customers while maintaining professionalism and a positive attitude. Effective communication, patience, and active listening are key skills for diffusing tense situations and ensuring customer satisfaction. Additionally, multitasking and staying organized during busy periods will help you serve customers efficiently and keep operations running smoothly.

What is the difference between Service Counter vs Customer Service Representative?

AspectService CounterCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma; training varies by industry
Work EnvironmentRetail stores, service centers, banksCall centers, retail, corporate offices
Employer & Industry UsageRetail, hospitality, bankingRetail, telecommunications, finance
Common Search & ComparisonFrequently compared for direct customer interaction rolesBroader customer support roles

The main difference between a Service Counter and a Customer Service Representative lies in their work environment and interaction style. Service Counter roles typically involve face-to-face customer interactions at physical locations like stores or banks, while Customer Service Representatives often work in call centers or offices, providing support via phone or online. Both roles require strong communication skills, but the Service Counter focuses more on in-person service, whereas Customer Service Representatives handle remote customer inquiries.

What states have the most Service Counter jobs? States with the most job openings for Service Counter jobs include:
Service Counter jobs near you

CUSTOMER SERVICE COUNTER

Von Maur

Wichita, KS • On-site

Full-time

Retirement

Re-posted 16 days ago

Von Maur rating

6.4

Company rating: 6.4 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

6th of 21 rated department stores

Job description

As a Customer Service Counter Associate, you keep the store connected as a reliable source for information and support. In this fast-paced department, you'll have the opportunity to impact several areas of our store services.
WHAT YOU'LL DO:
  • Own the customer experience - greet people sincerely, be friendly and thank every customer
  • Answer a multi-line telephone - assist customers or direct them to the appropriate area
  • Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
  • Prepare, box, and wrap customer purchases and online orders for shipment
  • Calculate service counter and store cash work - prepare bank deposits
  • Maintain a clean and organized department
  • Be available to work on-site for day, evening, and weekend shifts

WHAT YOU CAN EXPECT:
We're committed to helping you thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family.
  • Competitive wages
  • Generous merchandise discount
  • Comprehensive benefits
  • 401(k) retirement plan
  • No extended holiday hours
  • Promote from within philosophy - creates endless career opportunities!

ABOUT US:
Von Maur's reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We're committed to being a great place to work, where you can take pride in your work and grow professionally.

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