ZipRecruiter

Log In

1

Service Counter Jobs in New York (NOW HIRING)

Customer Service Open House

Counter Service

Brooklyn, NY · On-site

$15.75 - $19.25/hr

Looking to Hire for Counter Service positions in Brooklyn: Job Duties: - Responsible for talking food orders, and serving food over the counter. Requirements: - Must have a minimum of 1 year customer ...

next page

Showing results 1-20

All JobsService Counter JobsService Counter Jobs in New York

Service Counter information

What is a service counter?

Service counter jobs involve assisting customers at a designated counter, usually in retail stores, banks, post offices, or food service establishments. Employees in these roles handle transactions, answer customer inquiries, process orders or returns, and provide information about products and services. Strong communication and customer service skills are essential, as service counter staff are often the first point of contact for customers. Depending on the industry, this job may also involve light clerical work, stocking items, or handling cash register operations.

What are the key skills and qualifications needed to thrive as a service counter professional, and why are they important?

To thrive as a Service Counter professional, you need strong customer service skills, basic math abilities, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, cash handling procedures, and inventory management tools is typically required. Excellent communication, patience, and problem-solving abilities make someone stand out in this position. These skills are essential for efficiently assisting customers, resolving issues, and ensuring smooth daily operations.

What are the most common challenges faced at the service counter and how can I effectively handle them?

Service counter roles often involve addressing customer inquiries, managing transactions, and resolving complaints in a fast-paced environment. One common challenge is handling dissatisfied customers while maintaining professionalism and a positive attitude. Effective communication, patience, and active listening are key skills for diffusing tense situations and ensuring customer satisfaction. Additionally, multitasking and staying organized during busy periods will help you serve customers efficiently and keep operations running smoothly.

What is the difference between Service Counter vs Customer Service Representative?

AspectService CounterCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma; training varies by industry
Work EnvironmentRetail stores, service centers, banksCall centers, retail, corporate offices
Employer & Industry UsageRetail, hospitality, bankingRetail, telecommunications, finance
Common Search & ComparisonFrequently compared for direct customer interaction rolesBroader customer support roles

The main difference between a Service Counter and a Customer Service Representative lies in their work environment and interaction style. Service Counter roles typically involve face-to-face customer interactions at physical locations like stores or banks, while Customer Service Representatives often work in call centers or offices, providing support via phone or online. Both roles require strong communication skills, but the Service Counter focuses more on in-person service, whereas Customer Service Representatives handle remote customer inquiries.

Service Counter jobs near you
Infographic showing various Service Counter job openings in New York as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Flagship Service Advisor - Flatiron

Aritzia LP

New York, NY • On-site

$20 - $30/hr

Part-time

Re-posted 6 days ago

Aritzia rating

8.1

Company rating: 8.1 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

Job description

THE TEAM
The mission of the Service Department is to deliver highly efficient and elevated Service Counter experiences.
THE OPPORTUNITY
Aritzia is growing, and our Service team in Retail is growing with it. This is a unique opportunity to be part of the team responsible for delivering highly elevated service to support loyal, enduring relationships with the client. As a Service Advisor, you will deliver Everyday Luxury experiences by being present and engaging in service interactions, maintaining our curated spaces, appreciating our clients, and exceeding their expectations. Along with your team, you will process transactions, manage client services, and uphold exceptional organization at the Service Counter to create memorable moments for clients in the most important area of the store. And, with the skills you gain in this role, the opportunities are endless - from a rewarding career in Retail to continued growth and development with Aritzia.
THE ROLE
As the Service Advisor, you will:
  • Deliver extraordinary experiences and make meaningful, memorable moments at the Service Counter
  • Match Clients with their product while directing them to the right Service Counter
  • Carefully prepare and package the product for an Everyday Luxury opening experience
  • Efficiently and accurately process transactions while preserving a world-class client experience
  • Accurately and efficiently manage the end-to-end process of services, supporting with notifying clients of their incoming services, consistently auditing services, and proactively resolving opportunities to mitigate impacts to the client experience
  • Support service counter operations, including managing the line to ensure clients are serviced as quickly as possible and product is returned to the sales floor

THE QUALIFICATIONS
The Service Advisor has:
  • Proven skills, education, and/or applicable certifications
    • Previous experience operating a point-of-sale system is an asset
  • A commitment to learn and apply Aritzia's Values, Business and People Leadership principles
  • The ability to collaborate fluently with cross-functional partners
  • A commitment to quality and investing in results that add value to the business
  • An understanding and a passion for the industry in which we operate
  • An understanding of Aritzia's brand vision and style fundamentals with a focus on trends and cultural influences

THE COMPENSATION
The typical hiring range for this position is $20-$30 USD per hour.
Aritzia's Everyday Luxury compensation package goes beyond the base salary with endless growth and recognition opportunities through our pay-for-performance philosophy. Along with aspirational workspaces, elevated employee perks and experiences - we provide it all.
THE PERKS
Some of the industry-leading benefits you will receive working at Aritzia:
  • A-OK Café - Our world-class café located on-site
  • Product Discount - Maybe you've heard of our famous product discount? You have now.
  • Aritzia Virtual Wellness - Because your health, happiness, and safety matter - 24/7 resources to support you in your wellbeing goals, be it physical, mental, social, or financial.
  • Aspirational Workspace - Our boutiques are specially designed to be places of beauty, creativity, and inspiration. From the product to the art to the music pumping through our top-of-the-line sound systems. It's all part of the Everyday Luxury experience you - and our clients - deserve.

ARITZIA
Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.
Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.
We're committed to making your experience positive and transparent. Please note, our recruiters will only contact you using an @aritzia.com email address. If you receive recruitment-related messages from other domains, please disregard them.

What Aritzia employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply