Service Coordinator Jobs in Ridgeland, MS (NOW HIRING)

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Job Requisition ID:R00049542Job Category:Professional and TechnicalOrganization:MED-COMLocation/s:Main Campus JacksonJob Title:Emergency Services Coordinator - Mississippi Med-Com - Full-Time/ Part-TimeJob Summary:The Emergency Services Coordinator is responsible for the efficient coordination of patient flow, including interfacility transfers, admissions, and consultations for Emergency Department patients. This role encompasses the initiation and management of both air and ground medical transport, as well as the reception and processing of EMS transmissions. The coordinator plays a critical role in facilitating pre-hospital communication and resource deployment during crises or disaster scenarios. Additionally, the position ensures the provision of timely, high-quality emergency and critical care for patients transported to UMMC or other designated facilities.Education & Experience

Education and Experience Required:

High school Diploma/GED and (1) year of Emergency Medical Dispatching or Emergency Medical Services (EMS) experience

Certifications, Licenses or Registration required:

Nationally Registered Emergency Medical Technician (EMT), Nationally Registered Advanced Emergency Medical Technician (AEMT), Nationally Registered Paramedic (EMT-Paramedic), or Emergency Medical Dispatcher - IAED - International Academy of Emergency Medical Dispatch.

EMT, AEMT, or EMT-Paramedic required from the Mississippi State Department of Health required post-hire within 30 days.

The following required post-hire within 180 days:

• Basic Life Support from American Heart Association

• FEMA ICS 100 - EMI - Emergency Management Institute

• FEMA ICS 200 - EMI - Emergency Management Institute

• FEMA ICS 700 - EMI - Emergency Management Institute

• FEMA ICS 800 - EMI - Emergency Management Institute

Knowledge, Skills & Abilities

Knowledge, Skills, and Abilities:

Verbal and written communications skills.Comprehension skills. Basic computer operations skills and knowledge. Basic clinical and medical terminology knowledge. Critical thinking and decision-making skills.Protocol based decision making skills.Ability to simultaneously operate and answer multiple telephone and radio systems.

Responsibilities:

• Utilizes MedCom communication and documentation systems and protocols to receive, document, and manage radio transmissions, telephone calls, and other electronic communications related to emergency patient transfers, consultation requests, and assistance from pre-hospital providers and law enforcement agencies.
• Ensures the accurate and timely relay of verbal and written messages, particularly in relation to emergent transfer requests, patient reports, and medical control communications.
• Participates in educational and outreach activities and coordinates emergency preparedness efforts for internal and external customers with local, state, regional and federal partners.
• Assists with communication responsibility in accordance with the state of Mississippi comprehensive emergency management plan.
• Evaluates, plans, provides, and documents care for patients in the disaster, transport in or out of hospital environment.
• Performs daily operational duties of the disaster management plan as assigned, including but not limited to radio checks and management of incoming alerts. Assists with dissemination of disaster preparedness information and management as directed by the UMMC Mississippi Center of Emergency Services leadership.
• Participates in disaster drills and exercises utilizing computer-based systems, weather systems and communication systems.
• Follows specialty service and clinical department protocols in referring patients to UMMC.
• Maintains and verifies the quality and accuracy of all communications center related transport documentation.
• Receives, coordinates, and relays requests for medical transport by the comprehensive transport program. Performs continuous vehicle or aircraft following (computerized and/or manual mapping skills) and initiates emergency action plans in case of an incident/accident.
• The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.

Physical and Environmental Demands:
Requires frequent exposure to unpleasant or disagreeable physical environment such as high noise level and exposure to heat and cold, constant exposure to bio-hazardous conditions such as risk of radiation exposure, blood borne pathogens, fumes or airborne particles, and/or toxic or caustic chemicals which mandate attention to safety considerations, constant working hours significantly beyond regularly scheduled hours, constant activities subject to significant volume changes of a seasonal/clinical nature, constant work produced subject to precise measures of quantity and quality, frequent bending, occasional lifting and carrying up to 50 pounds, constant crouching/stooping, frequent kneeling, frequent pushing/pulling, frequent reaching, constant sitting, frequent standing, frequent twisting, and frequent walking. (occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)

Time Type:FLSA Designation/Job Exempt:NoPay Class:HourlyFTE %:100Work Shift:Benefits Eligibility:Grant Funded:Job Posting Date:08/3/2026Job Closing Date (open until filled if no date specified):